Hours of telephone service

Cell phone/VoIP users

If you contact us using a cell phone or a Voice over Internet Protocol (VoIP) such as Skype and your service provider is located in a different time zone than the one you are calling from, you may hear a message saying that our offices are closed. This is because our telephone system identifies your call as coming from the time zone of your service provider.

Individual tax enquiries: Our automated service is available at all times. Telephone agents are available Monday to Friday (except holidays) from 9 am to 5 pm (local time).

Extended hours for tax filing season From February 26 to April 30, 2018, telephone agents will be available Monday to Friday (except holidays) from 9 am to 9 pm (local time) weekdays, and from 9 am to 5 pm (local time) on Saturdays (except Easter weekend).

Business enquiries: Our automated service is available at all times. Telephone agents are available Monday to Friday (except holidays) from 9 am to 6 pm (local time).

Benefits enquiries: Our automated service is available all times. Telephone agents are available Monday to Friday (except holidays) from 9 am to 5 pm (local time).

Provincial programs for Ontario (PPO): Telephone agents are available Monday to Friday (except holidays) from 8:15 am to 5 pm (Eastern time).

Alberta Benefit Enquiries: Telephone agents are available Monday to Friday (except holidays) from 9 am to 5 pm (Mountain time).

Payment arrangements (income tax): Telephone agents are available Monday to Friday (except holidays) from 7 am to 11 pm (Eastern time).

Payment arrangements (Child and family benefits overpayment): Telephone agents are available Monday to Friday (except holidays) from 7 am to 11 pm (Eastern time).

Payment arrangements (other programs): Telephone agents are available Monday to Friday (except holidays) from 8 am to 9 pm (Eastern time).

Teletypewriter (TTY): Telephone agents are available Monday to Friday (except holidays) from 9 am to 5 pm (local time).

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