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Scams and fraud - CRA - Verify it's the CRA calling

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What to expect when the CRA calls

Always be cautious when you receive a phone call from an unknown caller. When the Canada Revenue Agency (CRA) calls you, the employee will identify themselves by giving you their:

  • Name
  • Phone number to call back

Never call the phone number that was given to you unless you have verified it yourself with the CRA.

Steps to take before verifying a CRA callback number

  1. Do not share your information

    Since you do not know if it's really the CRA calling you, do not provide any personal information to the caller.

  2. Get the caller's information

    Ask for the caller's:

    • Name
    • Office name or location
    • Phone number to call back
  3. Tell the caller you will verify their information

    Let the caller know you will verify their information before calling them back.

  4. End the call

    You can confirm it's really a CRA number by using the verify phone number tool.

Confirm a phone number is from the CRA

Do not verify the phone number during the call or rely on the number displayed on your caller ID.

End the call and verify the callback number using the tool below.

Verify a CRA phone number

Enter "1" and the 10 digit phone number you were given to call back.


If you’re still unsure the CRA contacted you

There are times when the CRA will need to contact you. They may need to ask for additional or missing information, to discuss an amount you owe, or notify about an upcoming review.

Find the reasons why the CRA may contact you

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