The Minister of National Revenue announces the appointment of a new Chief Service Officer and the launch of consultations with Canadians
“Over the past three years, our Government has introduced a number of services to make it easier, faster and more secure for Canadians to file their taxes and get the credits and benefits to which they are entitled. These changes are leading to real results for Canadians. However, there is still much to be done for the CRA to achieve its goal. The appointment of a new Chief Service Officer and the launch of these consultations demonstrate the CRA’s commitment to listening to Canadians, changing how it operates, and improving its services by putting Canadians at the centre of everything we do."
-The Honourable Diane Lebouthillier, Minister of National Revenue
“Over the years, the CRA has done a lot to improve services to Canadians, but we know we need to do more. I look forward to working with my colleagues throughout government, along with stakeholders and partners, to renew the Agency’s service agenda through an integrated, client-centric approach.”
-Mireille Laroche, Chief Service Officer, Canada Revenue Agency
“The appointment of a Chief Service Officer is an opportunity for the CRA to show Canadians it is committed to improving its service and that people’s voices will be heard. As taxpayer rights should be the foundation of any discussion on service, I am hopeful the creation of the CSO will further the integration of the values and rights in the Taxpayer Bill of Rights in the day-to-day operations and interactions of the CRA, as well as increase the CRA’s accountability to uphold the rights of Canadians.”
-Sherra Profit, Ombudsman, Office of the Taxpayers’ Ombudsman
The CRA delivers over $31.8 billion in benefits to Canadians and administers over $498 billion in taxes on behalf of governments across Canada. Millions of Canadians interact with the CRA, on a regular basis or at least once a year at tax time.
Among other service improvements, the CRA is reducing wait times and improving accuracy for call centre clients. The Agency is modernizing its technology to offer more self-serve options, hiring more agents, and making sure employees have the right tools and training to serve Canadians.
The CRA has quadrupled the budget of the Community Volunteer Income Tax Program, through which 17,700 volunteers filled more than 785,000 returns last year, helping vulnerable Canadians access the credits and benefits to which they are entitled.
Office of the Minister of National Revenue
Canada Revenue Agency
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