Transcript - Tax Measures for Persons with Disabilities, Segment: Getting help

Host: Welcome to the segment called Getting help, part of the CRA's Tax Measures for Persons with Disabilities video.

With me is Nicole Belanger.

Welcome, Nicole.     

Subject matter expert: Thank you, Kathleen.

Host: What if I've checked the information on the CRA website and in the CRA's publications and have watched this video and I still have specific questions about tax measures for persons with disabilities? Where can I get answers?

Subject matter expert: If you still have questions about tax measures for persons with disabilities, call the individual income tax enquiries line at 1-800-959-8281.

Host: What should I do if I can't complete my return myself and I can't afford to hire someone to do it for me?

Subject matter expert: The CRA has a program that might be able to help you.

The CRA collaborates with community organizations across Canada to have volunteers help individuals prepare their income tax and benefit returns for free through the Community Volunteer Income Tax Program.

Host: Who prepares the returns?  

Subject matter expert: Community organizations host tax clinics where volunteers can prepare income tax and benefit returns for eligible individuals.

Host: That sounds great. How do I know if I'm eligible for this program?        

Subject matter expert: You qualify for help from the Community Volunteer Income Tax Program if you have low income, a simple tax situation, and are unable to complete your return yourself.

Host: What do you mean when you say "a simple tax situation"?

Subject matter expert: This refers to how basic your return is. The volunteers don't complete returns for deceased persons, bankrupt individuals, or individuals who have capital gains or losses, employment expenses, business income and expenses, or rental income and expenses.

Host: Can you tell us when and where clinics are held?   

Subject matter expert: Volunteer tax preparation clinics are generally offered between February and April of every year in various locations across Canada. Some tax clinics operate year-round.

To find a tax preparation clinic near you, go to www.cra.gc.ca/volunteer. The link is included in the Related links for this segment.

Host: Are the locations accessible to persons with disabilities?   

Subject matter expert: Since the clinics are hosted by local community organizations, you'll have to contact them if you have questions about a clinic's accessibility. To find the nearest clinic, go to the CRA's webpage called Volunteer Tax Preparation Clinics. The link is included in the Related links for this segment.

Host: What if I live in Quebec?      

Subject matter expert: The volunteers in the province of Quebec will prepare both your federal and your provincial return.

Host: Where can I get more information about the Quebec-based volunteer program?         

Subject matter expert: For information about the volunteer program in Quebec, which is jointly administered by the Canada Revenue Agency and Revenu Québec, visit either the Revenu Québec website at www.revenuquebec.ca/benevole or the CRA website at www.cra.gc.ca/volunteer. The links are included in the Related links for this segment.

Host: What information do I need to bring with me to the clinic?

Subject matter expert: You will need to bring all your information slips, such as T4s with you.

Host: Where can I get the information slips if I don't have all of them?          

Subject matter expert: You can view your information slips online using the CRA's electronic service called My Account at www.cra.gc.ca/myaccount.

Host: Thank you, Nicole.
This concludes the segment called Getting help, part of the CRA's Tax Measures for Persons with Disabilities video.
Thank you for watching.

Report a problem or mistake on this page
Please select all that apply:

Privacy statement

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: