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Applying for CERB with CRA

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Contact us about CERB

To determine if you should apply for the CERB through EI or the CRA, answer the questions under Get started, on the Canada Emergency Response Benefit page.

Online:

What you can do online:

  • update your address and your direct deposit information
  • apply for the CERB
CRA My Account
My Service Canada Account (EI)

Applying online

You can only apply online using My Service Canada Account if you switch to your Canada Revenue Agency account after signing in.

By phone:

The CERB is delivered by both Service Canada (using EI) and the CRA.

You must contact the department you applied with.

If you are not sure who you applied with

You should contact CRA if:

  • the application you filled out was very short
  • you applied through CRA My Account or applied with an automated phone service
  • you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account to apply.

You should contact Service Canada if:

  • you applied online and did not need to enter a user ID or password. Applying by telephone was not available
  • you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer
If you applied for the CERB with CRA
Ask about the status of your CERB payment

Contact the CRA at:
1-800-959-8281

Update your address or direct deposit information

Contact the CRA at:
1-800-959-8281

Questions about reapplying for the CERB

Contact the CRA at:
1-833-966-2099

If you applied using Employment Insurance (Service Canada)
Ask about the status of your CERB payment

Contact Service Canada at:
1-833-699-0299

Update your address or direct deposit information

Contact Service Canada at:
1-800-206-7218

Missing your access code for EI reports

If it's been 15 days since your application and you still are missing your access code, sign into your My Service Canada Account to get your access code.

If you don't have access to your My Service Canada Account, you can sign into your My CRA Account and follow the link in the lower right to My Service Canada Account to get your access code.

Or you contact Service Canada at:
1-800-206-7218

Get help with EI reports

You will need to complete EI reports over the phone or file your EI reports online to keep receiving the CERB.

Get help with your EI reports:
1-800-206-7218

More about Employment Insurance (EI)

All other inquiries for applications on or after March 15th

Contact Service Canada at:
1-833-699-0299

All other inquiries for applications before March 15th

Contact Service Canada at:
1-800-206-7218

Get help applying:

Questions about eligibility or how to apply (including applying for other periods)

Find answers to common questions:
1-833-966-2099

If you are unable to apply with CRA My Account or by phone

Contact the CRA at:
1-800-959-8281

Report a problem or mistake on this page
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