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Canada Emergency Response Benefit (CERB) with CRA

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Contact us about CERB

CRA account security

If you suspect you’re the victim of a cyber incident, fraud or identity theft, contact the CRA to report a security incident.

For more tips on protecting your CRA accounts, go to Security of your CRA account.

Online:

What you can do online:

  • update your address and your direct deposit information
  • apply for the CERB
CRA My Account
My Service Canada Account (EI)

Applying online

You can only apply online using My Service Canada Account if you switch to your Canada Revenue Agency account after signing in.

By phone:

The CERB is delivered by both Service Canada (using EI) and the CRA.

You must contact the department you applied with.

If you are not sure who you applied with

You should contact CRA if:

  • the application you filled out was very short
  • you applied through CRA My Account or applied with an automated phone service
  • you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account to apply.

You should contact Service Canada if:

  • you applied online and did not need to enter a user ID or password. Applying by telephone was not available
  • you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer
If you applied for the CERB with CRA
Ask about the status of your CERB payment

Contact the CRA at:

Update your address or direct deposit information

Contact the CRA at:

Questions about reapplying for the CERB

Contact the CRA at:

If you applied using Employment Insurance (Service Canada)
Ask about the status of your CERB payment

Contact Service Canada at:

Update your address or direct deposit information

Contact Service Canada at:

Missing your access code for EI reports

If it's been 15 days since your application and you still are missing your access code, sign into your My Service Canada Account to get your access code.

If you don't have access to your My Service Canada Account, you can sign into your My CRA Account and follow the link in the lower right to My Service Canada Account to get your access code.

Or you contact Service Canada at:

Get help with EI reports

You will need to complete EI reports over the phone or file your EI reports online to keep receiving the CERB.

Get help with your EI reports:

More about Employment Insurance (EI)

All other inquiries for applications on or after March 15th

Contact Service Canada at:

All other inquiries for applications before March 15th

Contact Service Canada at:

Get help applying:

Questions about eligibility or how to apply (including applying for other periods)

Find answers to common questions:

If you are unable to apply with CRA My Account or by phone

Contact the CRA at:

Report a security incident:

If you suspect you’re a victim of fraud, identity theft, or a cyber incident
Call the CRA:

If you notice changes or suspicious activity on your account, contact the CRA at:

Select the option “report suspected fraud or identity theft” to prioritize your call.

or

Request a call back:

If you cannot wait on the phone, you can ask the CRA to call you back. To set up a call back, go to Need assistance.

If your Social Insurance Number (SIN) has been stolen

Contact Service Canada at:

If you have concerns about a call or email you received about your CERB payment

Contact the Canadian Anti-fraud Centre at:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

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