Contact us about CERB

Status: Closed

Online:

What you can do online:

• submit supporting documents

CRA My Account

Sign in to My Account Register

By phone:

The CERB was delivered by Service Canada and the CRA.

You must contact the department you applied with.

If you are not sure who you applied with

You should contact CRA if:

• the application you filled out was very short
• you applied through CRA My Account or applied with an automated phone service
• you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account to apply.

You should contact Service Canada if:

• you applied online and did not need to enter a user ID or password. Applying by telephone was not available
• you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer

If you applied for the CERB with CRA

Ask about the status of your CERB payment

Contact the CRA at:
1-800-959-8281 (opens up phone application)1-800-959-8281

Update your address or direct deposit information

Contact the CRA at:
1-800-959-8281 (opens up phone application)1-800-959-8281

If you applied using Employment Insurance (Service Canada)

Ask about the status of your CERB payment

Contact Service Canada at:
1-800-206-7218 (opens up phone application)1-800-206-7218

Update your address or direct deposit information

Contact Service Canada at:
1-800-206-7218 (opens up phone application)1-800-206-7218

All other inquiries for applications on or after March 15th

Contact Service Canada at:
1-800-206-7218 (opens up phone application)1-800-206-7218

All other inquiries for applications before March 15th

Contact Service Canada at:
1-800-206-7218 (opens up phone application)1-800-206-7218

Report a security incident:

If you suspect you’re a victim of fraud, identity theft, or a cyber incident

Call the CRA:

If you notice changes or suspicious activity on your account, contact the CRA at: 1-800-959-8281 (opens up phone application)1-800-959-8281

Select the option “report suspected fraud or identity theft” to prioritize your call.

If your Social Insurance Number (SIN) has been stolen

Contact Service Canada at: 1-866-274-6627 (opens up phone application)1-866-274-6627

If you have concerns about a call or email you received about your CERB payment

Contact the Canadian Anti-fraud Centre at: 1-888-495-8501 (opens up phone application)1-888-495-8501