Contact us about CERB

Status: Closed

Online:

Submit supporting documents online with CRA My Acccount

Register

By phone:

The CERB was delivered by Service Canada and the CRA. You must contact the department you applied with.

If you applied with the CRA

Contact the CRA by phone or TTY.

If you applied using Employment Insurance (EI) with Service Canada

Contact Service Canada

If you are not sure who you applied with

You should contact CRA if:

• the application you filled out was very short
• you applied through CRA My Account or applied with an automated phone service
• you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account to apply.

You should contact Service Canada if:

• you applied online and did not need to enter a user ID or password. Applying by telephone was not available
• you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer

Report a security incident:

If you suspect you’re a victim of fraud, identity theft, or a cyber incident

If you notice changes or suspicious activity on your account, contact the CRA:

1-800-959-8281 (opens up phone application)1-800-959-8281

Select the option “report suspected fraud or identity theft” to prioritize your call.

If your Social Insurance Number (SIN) has been stolen

Contact Service Canada:
1-866-274-6627 (opens up phone application)1-866-274-6627

If you have concerns about a call or email you received about your CERB payment

Contact the Canadian Anti-fraud Centre: 1-888-495-8501 (opens up phone application)1-888-495-8501