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Canada Emergency Response Benefit (CERB) with CRA

Contact us about CERB

Status: Closed

The CERB closed to retroactive applications on December 2, 2020. You can no longer apply for this benefit.

Find support after CERB

If you continue to need income support, find out if you are eligible for Employment Insurance or other Recovery benefits.

Transition to new COVID-19 benefits

Online:

What you can do online:

  • submit supporting documents
CRA My Account
By phone:

The CERB was delivered by Service Canada and the CRA.

You must contact the department you applied with.

If you are not sure who you applied with

You should contact CRA if:

  • the application you filled out was very short
  • you applied through CRA My Account or applied with an automated phone service
  • you were asked what period of eligibility you were applying for and then had to certify that you met the eligibility requirements

Note: It is possible you may have logged in to My Service Canada Account and then switched to CRA My Account to apply.

You should contact Service Canada if:

  • you applied online and did not need to enter a user ID or password. Applying by telephone was not available
  • you were asked several questions, similar to an employment insurance (EI) application, including the type of EI benefits you were applying for and the name of your former employer
If you applied for the CERB with CRA
Ask about the status of your CERB payment

Contact the CRA at:

Update your address or direct deposit information

Contact the CRA at:

If you applied using Employment Insurance (Service Canada)
Ask about the status of your CERB payment

Contact Service Canada at:

Update your address or direct deposit information

Contact Service Canada at:

All other inquiries for applications on or after March 15th

Contact Service Canada at:

All other inquiries for applications before March 15th

Contact Service Canada at:

Report a security incident:

If you suspect you’re a victim of fraud, identity theft, or a cyber incident
Call the CRA:

If you notice changes or suspicious activity on your account, contact the CRA at:

Select the option “report suspected fraud or identity theft” to prioritize your call.

If your Social Insurance Number (SIN) has been stolen

Contact Service Canada at:

If you have concerns about a call or email you received about your CERB payment

Contact the Canadian Anti-fraud Centre at:

Report a problem or mistake on this page
Please select all that apply:

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