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Canada Emergency Student Benefit (CESB)

Contact us about CESB

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CRA account security

If you suspect you’re the victim of a cyber incident, fraud or identity theft, contact the CRA to report a security incident.

For more tips on protecting your CRA accounts, go to Security of your CRA account.

Online:
  • Apply for the Canada Emergency Student Benefit (CESB)
  • Update your address and direct deposit information
By phone:

Wait times

You may experience longer than usual wait times to speak to an agent due to high call volumes.

Call the CESB general line for questions about:

  • CESB eligibility requirements
  • how much you could get
  • how and when to apply
Telephone number:
Hours:
Dedicated CESB number hours
Date Hours
Monday to Friday 9 am to 5 pm (local time)
Saturday Closed
Sunday Closed

Closed on public holidays

Call the CRA's general enquiries line for questions specific to your account information, including if you are:

  • having trouble applying for the CESB because you haven’t filed a tax return recently
  • making changes to your account (updates to address or direct deposit)
  • having trouble accessing your CRA My Account
Before you call:

To verify your identity, you'll need your:

  • Social Insurance Number (SIN)
  • full name and date of birth
  • complete address
  • assessed return, notice of assessment or reassessment, or be signed in to your CRA My Account
Telephone number:
Hours:
CRA’s General enquiries line hours
Date Hours
Monday to Friday 9 am to 5 pm (local time)
Saturday Closed
Sunday Closed

Closed on public holidays

Report a security incident:

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