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Canada Emergency Student Benefit (CESB)

Contact us about CESB

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Status: Closed

CESB applications from September 28 to 30, 2020

The CESB closed for applications on September 30, 2020. However, from September 28 to 30, 2020, CRA’s My Account and automated phone line were experiencing technical issues. If you tried to apply for CESB but were unable to apply using those services during that time, then you may still be able to apply by speaking to an agent at 1-800-959-8281.

When you call, we will check our systems records to verify that you tried to apply on September 28, 29 or 30. We will only process your application if we can confirm in our records that you tried to apply during those three days.

Online:

What you can do online:

  • update your address and direct deposit information
By phone:

Call the CESB general enquiries line for questions about:

  • CESB eligibility requirements and verification
  • returning or repaying a payment
Telephone number:
Hours:
Dedicated CESB number hours
Date Hours
Monday to Friday 9 am to 5 pm (local time)
Saturday Closed
Sunday Closed

Closed on public holidays

Call the CRA's Individual Tax Enquiries line for questions specific to your account information, including if you are:

  • making changes to your account (updates to address or direct deposit)
  • having trouble accessing your CRA My Account
Before you call:

To verify your identity, you'll need your:

  • Social Insurance Number (SIN)
  • full name and date of birth
  • complete address
  • assessed return, notice of assessment or reassessment, or be signed in to your CRA My Account
Telephone number:
Hours:
CRA’s Individual Tax Enquiries line hours
Date Hours
Monday to Friday 9 am to 5 pm (local time)
Saturday Closed
Sunday Closed

Closed on public holidays

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