Contact us about CESB
Status: Closed
CESB applications from September 28 to 30, 2020
The CESB closed for applications on September 30, 2020. However, from September 28 to 30, 2020, CRA’s My Account and automated phone line were experiencing technical issues. If you tried to apply for CESB but were unable to apply using those services during that time, then you may still be able to apply by speaking to an agent at 1-800-959-8281.
When you call, we will check our systems records to verify that you tried to apply on September 28, 29 or 30. We will only process your application if we can confirm in our records that you tried to apply during those three days.
- Online:
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What you can do online:
- update your address and direct deposit information
- By phone:
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Call the CESB general enquiries line for questions about:
- CESB eligibility requirements and verification
- returning or repaying a payment
- Telephone number:
- 1-833-966-2099
- Hours:
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Dedicated CESB number hours Date Hours Monday to Friday 9 am to 9 pm (local time) Saturday Closed Sunday Closed Closed on public holidays
Call the CRA's Individual Tax Enquiries line for questions specific to your account information, including if you are:
- making changes to your account (updates to address or direct deposit)
- having trouble accessing your CRA My Account
- Before you call:
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To verify your identity, you'll need your:
- Social Insurance Number (SIN)
- full name and date of birth
- complete address
- assessed return, notice of assessment or reassessment, or be signed in to your CRA My Account
- Telephone number:
- 1-800-959-8281
- Hours:
-
CRA’s Individual Tax Enquiries line hours Date Hours Monday to Friday 9 am to 9 pm (local time) Saturday 9 am to 5 pm (local time) Sunday Closed Closed on public holidays
Report a security incident:
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If you suspect you’re a victim of fraud, identity theft, or a cyber incident
- Call the CRA:
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If you notice changes or suspicious activity on your account, contact the CRA at: 1-800-959-8281
Select the option “report suspected fraud or identity theft” to prioritize your call.
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If your Social Insurance Number (SIN) has been stolen
Contact Service Canada at: 1-866-274-6627
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If you have concerns about a call or email you received about your CESB payment
Contact the Canadian Anti-fraud Centre at: 1-888-495-8501
Report a problem or mistake on this page
- Date modified: