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Canada Recovery Benefit (CRB)

Contact us about CRB

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Questions about the CRB

Consult our list of frequently asked questions about the CRB before you call.

Online:

Use your CRA My Account to:

  • apply for the Canada Recovery Benefit (CRB)
  • update your address and direct deposit information
Sign in to CRA My Account Register
By phone:

Contact the CRA by phone or TTY.

What do you want to call about?

  • You want general information about the benefit
  • You have questions about your CRA account information
  • You want to report a security incident

Call the recovery benefit line for general information about:

  • CRB eligibility requirements
  • payments amount for each period
  • how and when to apply

This phone line is for general benefit information only. For specifics about your account, select a different option above.

Telephone number:
Hours:
Dedicated CRB number hours (phone-1)
Date Hours
Monday to Friday 8 am to 8 pm (ET)
Saturday and Sunday Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:
Dedicated CRB TTY number hours (phone-1)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

Call the CRA for questions about your account information, including if you:

  • have trouble applying for the CRB because you haven’t filed a 2019 tax return
  • want to make changes to your account (updates to address or direct deposit)
  • have trouble accessing CRA My Account
Before you call:

To verify your identity, you'll need your:

  • Social Insurance Number (SIN)
  • full name and date of birth
  • complete address
  • assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account
Telephone number:

Hours:
CRA’s General enquiries line hours (phone-2)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:
Dedicated CRB TTY number hours (phone-2)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

If you suspect you’re a victim of fraud, identity theft, or a cyber incident

Call the CRA if you notice changes or suspicious activity in your account.

Select the option “report suspected fraud or identity theft” to prioritize your call.

Telephone number:

Hours:
CRA’s General enquiries line hours (phone-3)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:
Dedicated CRB TTY number hours (phone-3)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

If your Social Insurance Number (SIN) has been stolen

Call Service Canada:

If you have concerns about a call or email you received about your CRB payment

Call the Canadian Anti-fraud Centre:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

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