Contact us about CRB
Status: Closed
The CRB closed to retroactive applications on December 23, 2021. You can no longer apply for this benefit.
Questions about the CRB
Check frequently asked questions about the CRB before you call.
- Online:
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Use your CRA My Account to:
- review your CRB payment history
- access your tax slips
- update your address and direct deposit information
- By phone:
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Contact the CRA by phone or TTY if you have:
- general questions about the benefit
- specific questions about your CRA account
- Before you call:
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To verify your identity, you'll need your:
- Social Insurance Number (SIN)
- full name and date of birth
- complete address
- assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account
- Telephone number:
- Hours:
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CRA’s General enquiries line hours (phone-2) Date Hours Monday to Friday 8 am to 8 pm (local time) Saturday 9 am to 5 pm (local time) Sunday Closed Closed on public holidays
- TTY number:
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If you use a teletypewriter:
1-800-665-0354If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.
- Hours:
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Dedicated CRB TTY number hours (phone-2) Date Hours Monday to Friday 8 am to 8 pm (local time) Saturday 9 am to 5 pm (local time) Sunday Closed Closed on public holidays
Report a security incident
If you suspect you’re a victim of fraud, identity theft, or a cyber incident
Call the CRA if you notice changes or suspicious activity in your account.
Select the option “report suspected fraud or identity theft” to prioritize your call.
1-800-959-8281
If you use a teletypewriter:
1-800-665-0354
If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.
If your Social Insurance Number (SIN) has been stolen
Call Service Canada: 1-866-274-6627
If you have concerns about a call or email you received about your CRB payment
Call the Canadian Anti-fraud Centre: 1-888-495-8501
Report a problem or mistake on this page
- Date modified: