Contact us about CRB

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Questions about the CRB
Consult our list of frequently asked questions about the CRB before you call.
- Online:
Use your CRA My Account to:
- apply for the Canada Recovery Benefit (CRB)
- update your address and direct deposit information
- By phone:
-
Call the CRA for more information or help by phone.
Call the recovery benefit line for general information about:
- CRB eligibility requirements
- payments amount for each period
- how and when to apply
This phone line is for general benefit information only. For specifics about your account, select a different option above.
- Telephone number:
- 1-833-966-2099
- Hours:
-
Dedicated CRB number hours Date Hours Monday to Friday 9 am to 9 pm (local time) Saturday and Sunday Closed Closed on public holidays
Call the CRA for questions about your account information, including if you:
- have trouble applying for the CRB because you haven’t filed a 2019 tax return
- want to make changes to your account (updates to address or direct deposit)
- have trouble accessing CRA My Account
- Before you call:
-
To verify your identity, you'll need your:
- Social Insurance Number (SIN)
- full name and date of birth
- complete address
- assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account
- Telephone number:
- 1-800-959-8281
- Hours:
-
CRA’s General enquiries line hours Date Hours Monday to Friday 9 am to 9 pm (local time) Saturday and Sunday Closed Closed on public holidays
If you suspect you’re a victim of fraud, identity theft, or a cyber incident
Call the CRA if you notice changes or suspicious activity in your account:
1-800-959-8281
Select the option “report suspected fraud or identity theft” to prioritize your call.
If your Social Insurance Number (SIN) has been stolen
Call Service Canada:
1-866-274-6627If you have concerns about a call or email you received about your CRB payment
Call the Canadian Anti-fraud Centre: 1-888-495-8501
Report a problem or mistake on this page
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