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Canada Recovery Benefit (CRB)

If your application needs validation

If your application requires further validation, the CRA may ask you to provide additional information. We cannot issue your payment until the validation process is complete.

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How long it takes

Validation takes up to 4 weeks from the date we receive your additional information.

If your situation is more complex and the information you provide is not clear or documents are missing, it may take up to 8 weeks.

Documents you may need to provide

We may ask you to provide the following items to validate your application. The CRA may verify the authenticity of any documents you provide.

If you are or were an employee
  • Recent pay slips
  • Employment verification letter, including salary, if accessible online
  • Record of Employment
  • Bank statements showing name, address, and payroll deposit
If you are or were self-employed
  • Invoice for services rendered that includes:
    • the service date
    • who the service was for
    • the name of the individual or company
  • Receipt of payment for the service or services provided (a statement of account or bill of sale showing a payment and the remaining balance owed)
  • Documents showing income earned from a "trade or business" as a sole proprietor, an independent contractor, or a partnership
  • Any other document that will confirm you earned $5,000 in employment or self employment income
If you receive provincial or federal benefits related to maternity or parental leave
  • Statement of benefits
  • Bank statements showing, name, address, and benefit deposit

How to submit your validation documents

Online
Submit your documents through CRA My Account
  1. Log in to your CRA My Account
  2. Select “Submit documents” (in top right corner)
  3. Enter your case or reference number, or select “without a case or reference number”
  4. Select “Submit supporting documents for COVID-19 support payments”
  5. Enter a short description about your submission and attach your files
By fax
Send your documents by fax
  1. Include a cover sheet with your full name, SIN, case or reference number (if available), a daytime phone number, and the number of pages you’re faxing
  2. Label the cover sheet “Supporting documents for COVID-19 support payments”
  3. Fax your documents to 1-833-325-0555

Your application may take up to 4 weeks to process from the date we receive all of your additional information. We will contact you once the validation is complete.

What you can do if your application is denied

If your application is denied and you do not agree with the decision, you may ask to have your application reviewed again.

Your request for a second review must include the following:

  • The reasons why you disagree with the decision (such as, not all of the information was considered, certain facts or details were missing, or misinterpreted)
  • Any relevant new documents, new facts, or correspondence

To maintain impartiality and transparency, the second review will not be done by the same CRA official who did the first review.

Request a second review

Online

Sign in to your CRA My Account Register

Hours of service for CRA My Account

By fax
Send your request by fax
  1. Include a cover sheet with your full name, SIN, case or reference number (if available), a daytime phone number, and the number of pages you’re faxing
  2. Label the cover sheet: “Second review for COVID-19 support payments”
  3. Fax your documents to 1-833-325-0555
By mail
Send your request by mail

Sudbury Tax Centre
Post Office Box 20000, Station A
Sudbury ON P3A 5C1

If the second review is denied

If you disagree with the result of the second review, you may apply to the Federal Court for a judicial review of the CRA decision within 30 days of the date you received the second review decision.

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