Contact us about CRCB

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Questions about the CRCB

Consult our list of frequently asked questions about the CRCB before you call.

Online:

Use your CRA My Account to:

• apply for the Canada Recovery Caregiving Benefit (CRCB)
• update your address and direct deposit information

Sign in to CRA My Account Register

By phone:

Contact the CRA by phone or TTY.

What do you want to call about?

• You want general information about the benefit
• You have questions about your CRA account information
• You want to report a security incident

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Call the recovery benefit line for general information about:

• CRCB eligibility requirements
• payments amount for each period
• how and when to apply

This phone line is for general benefit information only. For specifics about your account, select a different option above.

Telephone number:

1-833-966-2099 (opens up phone application)1-833-966-2099

Hours:

Dedicated CRCB number hours

Date	Hours
Monday to Friday	8 am to 8 pm (ET)
Saturday and Sunday	Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:
1-800-665-0354 (opens up tty application)1-800-665-0354

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:

Dedicated CRCB TTY number hours (phone-1)

Date	Hours
Monday to Friday	8 am to 8 pm (local time)
Saturday	9 am to 5 pm (local time)
Sunday	Closed

Closed on public holidays

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Call the CRA for questions specific to your account information, including if you:

• have trouble applying for the CRCB because you haven’t filed a 2019 tax return
• want to make changes to your account (updates to address or direct deposit)
• have trouble accessing CRA My Account

Before you call:

To verify your identity, you'll need your:

• Social Insurance Number (SIN)
• full name and date of birth
• complete address
• assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account

Telephone number:

1-800-959-8281 (opens up phone application)1-800-959-8281

Hours:

CRA’s General enquiries line hours

Date	Hours
Monday to Friday	8 am to 8 pm (local time)
Saturday	9 am to 5 pm (local time)
Sunday	Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:
1-800-665-0354 (opens up tty application)1-800-665-0354

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:

Dedicated CRCB TTY number hours (phone-2)

Date	Hours
Monday to Friday	8 am to 8 pm (local time)
Saturday	9 am to 5 pm (local time)
Sunday	Closed

Closed on public holidays

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If you suspect you’re a victim of fraud, identity theft, or a cyber incident

Call the CRA if you notice changes or suspicious activity in your account.

Select the option “report suspected fraud or identity theft” to prioritize your call.

Telephone number:

1-800-959-8281 (opens up phone application)1-800-959-8281

Hours:

CRA’s General enquiries line hours (phone-3)

Date	Hours
Monday to Friday	8 am to 8 pm (local time)
Saturday	9 am to 5 pm (local time)
Sunday	Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:
1-800-665-0354 (opens up tty application)1-800-665-0354

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:

Dedicated CRCB TTY number hours (phone-3)

Date	Hours
Monday to Friday	8 am to 8 pm (local time)
Saturday	9 am to 5 pm (local time)
Sunday	Closed

Closed on public holidays

If your Social Insurance Number (SIN) has been stolen

Call Service Canada: 1-866-274-6627 (opens up phone application)1-866-274-6627

If you have concerns about a call or email you received about your CRCB payment

Call the Canadian Anti-fraud Centre: 1-888-495-8501 (opens up phone application)1-888-495-8501