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Canada Recovery Sickness Benefit (CRSB)

Contact us about CRSB

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Questions about the CRSB

Check frequently asked questions about the CRSB before you call.

Online:

Use your CRA My Account to:

  • apply for the Canada Recovery Sickness Benefit (CRSB)
  • update your address and direct deposit information
By phone:

Contact the CRA by phone or TTY if you have:

  • general questions about the benefit
  • specific questions about your CRA account
Before you call:

To verify your identity, you'll need your:

  • Social Insurance Number (SIN)
  • full name and date of birth
  • complete address
  • assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account
Telephone number:

Hours:
CRA’s individual income tax enquiries line hours
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:
Dedicated CRSB TTY number hours (phone-2)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

Report a security incident

If you suspect you’re a victim of fraud, identity theft, or a cyber incident

Call the CRA if you notice changes or suspicious activity in your account.

Select the option “report suspected fraud or identity theft” to prioritize your call.

Telephone number:

Hours:
CRA’s General enquiries line hours (phone-3)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

TTY number:

If you use a teletypewriter:

If you use an operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY number.

Hours:
Dedicated CRSB TTY number hours (phone-3)
Date Hours
Monday to Friday 8 am to 8 pm (local time)
Saturday 9 am to 5 pm (local time)
Sunday Closed

Closed on public holidays

If your Social Insurance Number (SIN) has been stolen

Call Service Canada:

If you have concerns about a call or email you received about your CRSB payment

Call the Canadian Anti-fraud Centre:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

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