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Canada Recovery Sickness Benefit (CRSB)

Contact us about CRSB

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Questions about the CRSB

Consult our list of frequently asked questions about the CRSB before you call.

Online:

Use your CRA My Account to:

  • apply for the Canada Recovery Sickness Benefit (CRSB)
  • update your address and direct deposit information
By phone:

Call the CRA for more information or help by phone.

What do you want to call about?

  • You want general information about the benefit
  • You have questions about your CRA account information
  • You want to report a security incident

Call the recovery benefit line for general information about:

  • CRSB eligibility requirements
  • payments amount for each period
  • how and when to apply

This phone line is for general benefit information only. For specifics about your account, select a different option above.

Telephone number:
Hours:
Dedicated CRSB number hours
Date Hours
Monday to Friday 9 am to 5 pm (local time)
Saturday and Sunday Closed

Closed on public holidays


Call the CRA for questions specific to your account information, including if you:

  • have trouble applying for the CRSB because you haven’t filed a 2019 tax return
  • want to make changes to your account (updates to address or direct deposit)
  • have trouble accessing CRA My Account
Before you call:

To verify your identity, you'll need your:

  • Social Insurance Number (SIN)
  • full name and date of birth
  • complete address
  • assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account
Telephone number:
Hours:
CRA’s individual income tax enquiries line hours
Monday to Friday 9 am to 5 pm (local time)
Saturday and Sunday Closed

Closed on public holidays


If you suspect you’re a victim of fraud, identity theft, or a cyber incident

Call the CRA if you notice changes or suspicious activity in your account:

Select the option “report suspected fraud or identity theft” to prioritize your call.

If your Social Insurance Number (SIN) has been stolen

Call Service Canada:

If you have concerns about a call or email you received about your CRSB payment

Call the Canadian Anti-fraud Centre:

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

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