COVID-19 Update: National COVID-19 Business Continuity Plan – May 11, 2020

Good afternoon,

It’s been over two months since COVID-19 changed our lives, and you keep giving it your all, providing exceptional service to Canadians in these difficult times. We will keep saying it: we are very grateful for you and the exceptional work that you do every day.

Our last update to the National COVID-19 Business Continuity Plan (BCP) was on April 27, and since the situation is constantly evolving, we have new changes to share with you. Although there is some movement towards normalcy, many of you are still called on to do things outside your normal work. Starting Monday, May 11, new critical services will be added to the CRA National COVID-19 Business Continuity Plan. If you have any questions, please speak with your manager.

If your work, while important, is not considered a critical service, please make sure it does not impact taxpayers in a negative way. Also, please don’t create additional work for colleagues who are carrying out critical services.

In most provinces and territories, public health authorities’ direction is to continue to stay home to slow the spread of COVID-19. If you are discouraged or worn out, or if you feel overwhelmed, we encourage you to reach out to the Employee Assistance Program (EAP). They are there to help you and your family members.

To keep up to date on developments, please visit the COVID-19: Information for Canada Revenue Agency Employees page or follow our social media networks Facebook, Twitter and our RSS feed.

Since the beginning of the pandemic, the Canada Revenue Agency has become a lifeline for Canadians who are experiencing difficult circumstances. Whether they are individuals, businesses or students, they count on you to help them, and you have all come through. We see every day the results of your hard work and dedication, and we are very privileged to work with all of you. Thank you.

Bob Hamilton

Christine Donoghue
Deputy Commissioner

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