Problems entering your personal authentication information for Represent a Client

1. Where do I find my access code?

You will find your access code on your Notice of Assessment. It is an eight-character alphanumeric code found in the right-hand corner of the notice.

2. I do not have an access code because I either lost it or did not receive it.

If you do not have an access code for the above reasons, call the Individual tax enquiries.

3. I tried to enter my information and it did not work.

You may have tried to enter your information when the system was not available. Check our hours of service to see when the service is available in your region. If you continue to have difficulties during our available hours of service, call our Individual tax enquiries.

4. I tried to enter my access code and postal or ZIP code information several times and I got an error message saying that I have been locked out.

If you tried to enter your information more than three times and you were not successful, you will not be able to try again. For more information, call our Individual tax enquiries.

5. I got an error message saying that my session has expired.

If you do not perform any activity for more than 18 minutes, your session will automatically end. If you select the "Exit" button at the bottom of the message, you will be redirected to the CRA home page where you can select the service you want to use and sign in again.

6. I am trying to enter information for a deceased person and I can't. Why not?

You cannot use the CRA sign-in services to access information for deceased persons. You will have to call, write, or fax. See Contact us for the addresses and telephone and fax numbers of our tax services offices and tax centers. Representatives (for example, an executor) can access My Account on behalf of someone else using Represent a Client.

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