About CRA's mobile apps for individuals

Getting started

I don't have a CRA user ID and password. How do I register for one?

After selecting the Log in option from the home screen of the MyBenefits CRA or MyCRA mobile app, you will be presented with the login page. From this page you can register for a CRA user ID and password or you can choose to log in using a Sign-In Partner. For more information, see How do I register for a CRA user ID and password?

Note

Once you have completed the registration process, you should receive your CRA security code by mail. You will need this security code in order to view your personal information on MyBenefits CRA and to access the full suite of functions in MyCRA. Once you have received your security code, we recommend entering the code when you log in to access all of the services available.

Will I be asked for any personal information when using MyCRA/MyBenefits CRA?

You will be asked to provide personal tax information if you have not already registered for My Account, MyBenefits CRA, or MyCRA. For information on registering go to How do I register for a CRA user ID and password? To access your tax information on MyCRA, or your benefit and credit information on MyBenefits CRA, you will need to log in.

Who can use these apps?

These apps are for individuals only. If you are looking for secure services for businesses or representatives, go to CRA login services.

How do I add a shortcut to the app on my device's home screen?

Apple - Safari:
To add this web app to the home screen tap the Action icon and press "Add to Home Screen"
Please note that Safari is the only browser that will allow you to add a shortcut to your home screen on an Apple device.

Android 4.4 and higher – Chrome and Standard Browser:
To add this web app to the home screen open the browser option menu and press "Add to home screen". The menu can be accessed by tapping the top right menu icon or by pressing the menu hardware button (if your device has one)

Android 4.3 and below – Chrome and Standard Browser:
To add this web app to the home screen, tap the bookmark icon. In the menu that appears, tap the bookmark button. Choose a name for the new bookmark and tap "OK". Now tap the bookmark icon to go back to the bookmark menu. Find the bookmark you just created and press and hold until a menu appears then tap "Add shortcut".

Android - Firefox:
To add this web app to the home screen, tap the menu button (either below the screen on the device or in the top right corner of the browser) and then tap "Page". On the next menu, tap "Add to Home Screen".

Blackberry 10 – Standard browser:
To add this web app to the home screen open the browser option menu and select "Add to home screen", then tap "Save".

Blackberry 7.0 – Standard browser:
To add this web app to the home screen press the blackberry button and select "Add to Home Screen". Choose the name for your shortcut and confirm the location of your shortcut then click "Add".

Windows – Internet Explorer:
To add this web app to the start menu click Tools and then select "Add site to Apps". Click "Add". Next, open your Start Screen and click the down arrow in the bottom left corner to go to All Apps. Find your new shortcut. Press and hold the icon until a menu appears at the bottom of the screen. Select "Pin to Start".

Windows – Chrome:
To add this web app to the start menu click the Settings button, then "Tools" followed by "Create application shortcuts". In the next window, select the location you would like the shortcut to appear and click "Create".

Using the applications

What can I do with these apps?

These apps allow you to get a quick snapshot of your personal tax information, manage select services, and provide you with resources to help you file your taxes.

The following features are included in MyCRA:

  • My information (login required)
    • view return status and notices of assessment
    • view benefit and credit payment amounts and dates
    • view TFSA and RRSP contribution limits
    • sign up for email notification of correspondence
    • update address and phone numbers
    • add or update direct deposit information
    • request a proof of income statement (option C print)
    • view or update marital status
    • view or adjust the list of children in your care
  • make a payment to the CRA (opens in new browser window)
  • list of certified EFILE tax professionals (opens in new browser window)
  • list of CRA-certified software (opens in new browser window)
  • list of community volunteer income tax clinics (opens in new browser window)
  • charitable donation tax credit calculator (opens in new browser window)
  • list of registered charities (opens in new browser window)

The following features are included in MyBenefits CRA:

  • non-personalized benefit dates (opens in new browser window)
  • benefits calculator (opens in new browser window)
  • the following secure services (login required)
    • view next benefit/credit payments
    • view last benefit/credit payments
    • view or update marital status
    • view or adjust the list of children in your care
    • check application status (if applicable) for Canada child benefits
I am using the same secure credentials for MyBenefits CRA and MyCRA as I do for My Account, so am I logging into My Account?

No. While you can access My Account, MyCRA, and MyBenefits CRA using the same login information, the services offered are different. MyBenefits CRA provides you with quick access to personalized benefit and credit information in a format specifically designed for mobile devices. MyCRA allows mobile users to view their recent tax information and update contact information, direct deposit, and more. My Account provides you with a more extensive list of services. For a complete list of services available through My Account, go to Help with My Account.

Who do I call for support for the app?

These apps are designed to work within a web browser with an active internet connection. If you are having difficulty launching the application due to connectivity issues, please contact your service provider or technical support team.

For all other enquiries, please visit our list of telephone numbers.

Where can I read the terms and conditions for these applications?

You will see the terms and conditions when you access the secure portion of these apps for the first time. After that, view the terms and conditions by selecting Terms and Conditions from the menu.

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