Send feedback about CRA service

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Submit a service complaint, suggestion or compliment to the Canada Revenue Agency (CRA).

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What is service feedback

Service feedback can be a service complaint, suggestion or compliment about an experience you had with the CRA. We send the feedback that you submit to the appropriate area within the CRA, where it is reviewed.

By submitting feedback, you can help us improve our services.

Service feedback is about your experience with the CRA

Feedback may be about any of the following:

For feedback about accessibility: Send accessibility feedback

If your feedback is not about service

For feedback that is not about a service experience, contact the program or service area responsible.

Options for feedback not related to service

You have the following options:

  • If you disagree with or do not understand a letter, notice, payment, or other document you received from the CRA, ask the area it originated from for an explanation
  • If you want to dispute an assessment, determination or decision, review File an objection
  • If you disagree with the Income Tax Act or other tax legislation matters, contact the Department of Finance Canada

If your feedback is about another government department, you may look up their contact information on Government of Canada contacts.

Before you submit feedback

It may save you time to call us first depending on your situation. You can call the phone number provided in your CRA correspondence, or discuss your concerns with the employee you have been dealing with (or ask to talk to their supervisor).

If you don’t have a contact number, you can look up the program or service on the CRA contact page.

It may also be helpful to check CRA processing times.

Submit service feedback

Choose your feedback method

To submit feedback, choose the online form, PDF, or you can write us a letter.

Online form

Open and complete the form.

This is the fastest method.

Service feedback online form

PDF or letter

Download and complete the RC193, Service Feedback PDF or write us a letter (include phone number and mailing address).

Choose how you want to submit:

Use CRA sign-in services

How to submit feedback using CRA sign-in services

  1. Before you sign in, complete the PDF form and save it or scan it.
  2. Sign in to your secure CRA account:
  3. Using the submit documents service, select "Collections, Relief and Feedback" from the topic list to submit:
    • Your form (or scanned letter)
    • Any supporting documents you may have (optional)
Submit by mail

How to submit feedback by mail

  1. Complete and print the PDF form.
  2. Mail your feedback (and any supporting documents, optional):

    CRA Service Feedback
    National Intake Centre
    4695 Shawinigan-Sud Boulevard
    Shawinigan QC  G9P 5H9

Submit by fax

How to submit feedback by fax

  1. Complete and print the PDF form.
  2. Fax your feedback (and any supporting documents, optional):
    • 1-866-388-7371 from Canada or the United States
    • 1-819-536-0701 from outside Canada and the United States

Additional options are available for accessibility feedback.

After you submit feedback

What happens after you submit

How long it takes to address feedback can vary depending on the complexity of the situation.

  1. Our review

    Your service feedback is sent to the appropriate area within the CRA, where it is reviewed.

  2. Initial confirmation

    If you send a complaint, or request a reply to your suggestion or compliment, you should receive an initial phone call to review your concerns within 3 to 4 weeks of the date we receive your feedback.

  3. Our response

    We aim to address your complaint and contact you again by phone within 30 business days (6 weeks) of the date we receive your feedback.

If we are not able to reach you by phone, we may mail you a letter.

Check CRA processing times

If you are not satisfied with our response

You may contact the Office of the Taxpayer’s Ombudsperson if you are not satisfied with the response you received.

The Ombudsperson will only respond to complaints that the CRA has already tried to address.

Contact the Office of the Taxpayers' Ombudsperson

Know your taxpayer rights

You can expect to be treated fairly and to receive a high level of service every time you interact with the CRA.

Any information you give to the CRA will be treated as confidential under the Privacy Act.

For details: Taxpayer Bill of Rights

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