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• Error code: T808
• Error code: ERR.073
• Error code: T850
• Error code: ERR.051
• Error code: ERR.114

This is a list of the most common errors you may encounter when you use the Auto-fill my return service (AFR).

Note

• to help troubleshoot AFR errors, follow the steps under each error code
• to troubleshoot UFile error codes, refer to How to review and submit the tax return
• for assistance with EFILE errors, refer to Verifying EFILE transmission errors

Before you start, ensure you:

1. enter the required information on the EFILE-Netfile setup page in UFile CVITP
   • For more information, refer to EFILE-Netfile setup
2. submit an Authorization request for the individual
   • For more information, refer to Submitting the Authorization request

Error code: T808

Error message: The EFILE number must be authorized to transmit an authorization or cancellation request. Update your account information by indicating that you want to transmit the authorization/cancellation requests. For more information, refer to the EFILE for electronic filers.

Reason: You are not authorized to electronically transmit an authorization request.

How to fix the error:

• log into your EFILE account with your EFILE number and password
• click Maintain account
• tick the box next to T1 returns in the Return types section and select yes if you will be using the Canada Revenue Agency (CRA) Auto-fill my return service when completing taxpayer returns

Note

If you are unable to update this information, contact your EFILE helpdesk.

Error code: ERR.073

Error message: You have multiple authorizations for the SIN or BN entered. You will only be able to obtain tax information if you login to Represent a Client

Reason: You attempted to submit an authorization request for an individual, AND you are already authorized on that person’s account, outside of the program.

How to fix the error:

• login to Represent a Client and remove your other authorization(s) so that you are only authorized under the the Community Volunteer Income Tax Program (CVITP) GroupID on the individual’s account
  • Refer to How to confirm your affiliation with the CVITP group

Note

If you do not remove other authorization(s), you cannot use AFR when you complete that individual’s tax return.

Error code: T850

Error message: Expiry date must be greater than the submission date.

Reason: Authorization request expires after 11:59 p.m. Eastern time of the same day it was submitted.

How to fix the error:

• resubmit the authorization request for the same individual
  • Refer to Submitting the authorization request

Error code: ERR.051

Error message: You are not authorized to request tax information for the SIN entered.

Reason: You attempt to access taxpayer information through Auto-fill my return without the successful transmission of an authorization request (via EFILE).

How to fix the error:

1. login to Represent a Client to ensure you are linked to the CVITP group
   • Refer to How to confirm your affiliation with the CVITP group
2. confirm that the authorization request has been submitted
   • Refer to Submitting the authorization request

Note

If you continue to receive this error message, call the CVITP dedicated helpline at 1‑866‑398‑3488.

Error code: ERR.114

Error message: The Represent a client service has updated the Terms and conditions of use. Before you can access the Tax information web services, you must log in to Represent a Client and agree to the changes.

Reason: You try to use the Auto-fill my return service but you haven’t agreed to the updated Represent a Client Terms and Conditions of Use.

How to fix the error:

• login to Represent a Client and agree to the updated Terms and Conditions of Use