Overview of what's new

Find out about the latest program updates, the 2020 tax-related changes and important reminders on security requirements.

Some program related updates include:

  • Virtual clinics (see Free tax clinics)
  • Authorization request – Level 1 access (see Auto-fill my return)
  • EFILE-NetFile setup – CVITP Organization Identification Number (COIN) (see EFILE services)
  • COVID-19 benefits (see Income)
  • Home office expenses for employees (see Deductions)

Review all of What’s new to find the information you need.

  • Free tax clinics

    Through the Community Volunteer Income Tax Program (CVITP), community organizations host free tax clinics where volunteers file tax returns for eligible people.

    Here’s what’s new for free tax clinics:

    CVITP Grant

    This year, the CVITP has introduced the CVITP Grant to help offset costs incurred by community organizations that host free tax clinics and to provide funding for income tax returns filed.

    Funding amounts are primarily based on the number of returns filed by host organizations. This number will be verified through the CVITP Organization Identification Number (COIN).

    Organizations must have and use their COIN to apply for the CVITP Grant.

    More information on the COIN can be found under UFile CVITP.

    For more information, see the Questions and answers about the CVITP Grant.

    Virtual clinics

    In response to concerns surrounding the COVID-19 pandemic, the CRA launched virtual tax clinics.

    We are pleased to announce we will continue to support virtual clinics for the 2021 filing season.

    Virtual clinics provide great options for volunteers who want to help complete tax returns while still following guidance from public health authorities.

    Volunteer resources to support these clinics include:

    We strongly recommend that all volunteers participating in the virtual clinic initiative familiarize themselves with the guidelines before preparing an individual’s tax return.

    Please note that the existing volunteer responsibilities still apply.

    Important note

    For the protection of taxpayer information, please be mindful of your surroundings when speaking with individuals, especially when other people are present in your home or you have technological devices such as Google Home or Alexa.

    The documents are for the exclusive use of CVITP organizations and volunteers participating in virtual clinics. Please do not share the documents with anyone outside the CVITP.

    This exact information can also be found in the Important note: CVITP Virtual clinics – Guidelines and resources for volunteers on the volunteer training page.

  • EFILE services

    EFILE is an automated service that allows approved tax preparers to send individual income tax return information to the CRA, directly from EFILE–certified tax preparation software. Here’s what’s new for EFILE:

    Tax years accepted by EFILE

    EFILE will accept electronic filing for 2017, 2018, 2019, and 2020 tax returns.

    Important dates for the filing season starting in February 2021

    EFILE transmission services are open from February 22, 2021 until January 29, 2022.

    Note

    It is no longer possible to electronically transmit Income Tax and Benefit returns for 2016 and the years prior.

    Reminders

    You must only apply for an EFILE number if you intend to file returns electronically.

    Volunteers who are approved to file electronically are not required to provide a police records check (PRC), unless they are using the Auto-fill my return service.

    Volunteers must provide their organization with a valid PRC that has been issued within the last three years if they:

    • plan to paper file
    • will be handling personal tax information

    For more information on EFILE, go to EFILE for electronic filers.

  • Auto-fill my return service

    Auto-fill my return (AFR) is a secure CRA service that can be used to automatically fill in parts of an individual’s federal Income Tax and Benefit Return with information that the CRA has available at the time of filing.

    Authorization request – Level 1 access

    When using AFR, volunteers must be authorized by the individual to act as their representative, under the CVITP Group, for income tax matters. For this to occur, an Authorization request must be submitted for each individual served using AFR.

    As of January 2021, when the volunteer submits an Authorization request on behalf of an individual, they will be authorized, for a limited period of time, to call the CRA to access information on the individual’s account.

    Volunteers will be granted read-only access to information and cannot request or make any changes to an individual’s account.

    Reminder

    To use AFR, you will need a valid police records check (PRC). For the purposes of the CVITP, a PRC is considered valid if it was issued within the past three years. If your PRC was issued more than three years ago, you will require a new one.

    AFR related forms

    The AFR script as well as the questions and answers document have been updated. The most current versions can be found under the Useful forms tab of the Resources page.

    Represent a Client

    In addition to having access to the AFR service, authorized CVITP volunteers can also view, for a limited period of time, an individual’s tax information online, through the Represent a Client portal.

    The CRA has made a change to the portal that allows individuals to see Canada Emergency Response Benefits (CERB) support payment application information. This information will be visible as long as it was received by the CRA via My Account or Interactive Voice Response (IVR).

    The following information is immediately available once you log into the individual’s account:

    • Date of application
    • Payment Type
    • Period Covered
    • Expected Net Amount

    Information on actual payments issued, as well as repayments, is not available. Emergency benefit information slips are expected to be available in My Account as well as in the AFR service in the CVITP certified tax software near the start of the filing season.

    More information about the COVID-19 benefits can be found under the Income section of this page.

    For more information on the above mentioned AFR topics, including step-by-step instructions on how to use AFR, see Using Auto-fill my return service for 2018, 2019 and 2020 returns.

  • UFile CVITP

    The software used to prepare tax returns for the CVITP is a customized version of UFile (UFile CVITP). Here’s what’s new for UFile CVITP 2020:

    EFILE-NetFile setup – COIN

    New this year, your organization will receive a CVITP Organization Identification Number (COIN) in their registration approval letter.

    The COIN is a unique and permanent, eight-digit identification number. It will remain unchanged for your organization every year, even if your organization takes a break from participating in the CVITP.

    Your organization is responsible for sharing the COIN with volunteers and ensuring it is entered into the appropriate field of the CVITP-provided tax preparation software.

    • If a COIN has not been entered, the CVITP-provided tax preparation software will prompt the user to enter a COIN before transmission.
    • If you do not have a COIN, you may select No and proceed as normal.
    • You will still be able to prepare and transmit a tax return if you do not include a COIN. However, the tax return will not be added to your organization’s total number of returns filed if the organization applies for the CVITP Grant.

    For more information, see Free tax clinic host’s identification number.

    Screen-by-screen instructions – UFile CVITP 2020

    Entering the COIN in the EFILE-NetFile setup

    Text version

    EFILE-NetFile setup screen

    In what capacity are you preparing tax returns?

    Volunteer with the CVITP

    Electronic filing method section

    EFILE is for professionals and CVITP tax preparers only is selected

    EFILE registration information section

    Part A – Identification information is blank

    Part B – Information about your business or organisation is blank

    The section with information about the COIN is highlighted

    Yes is selected for Do you have a COIN?

    Under COIN an identification number is entered

    • From the top right corner of the UFile screen, click on Settings and select EFILE-NetFile setup
    • Yes will be automatically selected to the question, Do you have a COIN?
      • If your organization provided you with their COIN, enter the number
      • If you do not have a COIN, select No and proceed as normal
    • Click on Save

    Note

    Be sure to verify the COIN you enter. If an invalid COIN is entered, an error message will prevent you from saving your settings.

    For more information on the EFILE-NetFile setup, see UFile overview.

    Important reminder

    As of January 14, 2020, Microsoft no longer provides support for their Windows 7 Operating System (OS). This means that patches or updates are no longer available, leaving the Windows 7 OS exposed to vulnerabilities.

    To protect taxpayer information, any computer or laptop to be used in the CVITP program requires an upgrade to the Windows 10 OS.

    For more information on how to use the UFile CVITP software, visit UFile overview.

  • Income Tax and Benefit Return

    In this section we have outlined some of the changes made to the 2020 Income Tax and Benefit Guide and tax package:

    Tax package changes

    Several changes were made to the 2020 Income Tax Package to enhance CRA’s services, such as making the guide less complex and reducing paper use by removing text for income, deduction, and credit lines that are rarely used.

    Information not provided in the guide is available online on the CRA’s website.

    Note

    There has been a change made to the 2020 Income Tax and Benefit Guide’s naming convention. This year, the guide can be found by searching 5000-G E on the Order forms and publications web page.

    Reminder

    Direct deposit enrollment forms are no longer included in the tax packages. The option is still available for returns that are filed electronically through EFILE. For more information on direct deposit, go to canada.ca/direct-deposit.

  • Income

    Here are the changes to income reported on a tax return for 2020:

    COVID-19 benefits

    As a result of COVID-19, many individuals who were directly affected, received emergency benefits that provided them with financial support during the pandemic.

    These payments are considered taxable income. The total amount received must be reported on the individual’s tax return.

    For any such payments, they will receive a T4A (for benefits issued by the CRA) and/or a T4E (for benefits issued by Service Canada).

    Note

    For Indigenous peoples, COVID-19 benefits are taxable to the extent that the income that made the recipient eligible to receive the benefit is taxable. For more information on the tax treatment and how to report the COVID-19 benefits for a Status Indian, see Indigenous Peoples.

    COVID-19 benefits – T4A Statement of pension, retirement, annuity, and other income:

    Slips issued by the CRA will show the payments in the Other information section of the T4A. Here is an example of a T4A with the CERB reported in Box 197:

    Text version

    T4A(P) – Statement of Canada Pension Plan Benefits slip

    Other information

    Box 197: Amount: 8,000.00 is highlighted

    Text version

    Back of the T4A(P) – Statement of Canada Pension Plan Benefits slip

    Enter on line 13000 is highlighted

    All of the following are highlighted:

    • Box 197, Canada Emergency Response Benefit (CERB)
    • Box 198, Canada Emergency Student Benefit (CESB)
    • Box 199, Canada Emergency Student Benefit (CESB) for eligible students with disabilities or those with children or other dependents
    • Box 200, Provincial/Territorial COVID-19 financial assistance payments
    • Box 202, Canada Recovery Benefit (CRB)
    • Box 203, Canada Recovery Sickness Benefit (CRSB)
    • Box 204, Canada Recovery Caregiving Benefit (CRCB)

    Other types of emergency benefit payments that can be found on the T4A slip include:

    • Box 198, Canada Emergency Student Benefit (CESB)
    • Box 199, Canada Emergency Student Benefit (CESB) for eligible students with disabilities or those with children or other dependents
    • Box 200, Provincial/Territorial COVID-19 financial assistance payments
    • Box 202, Canada Recovery Benefit (CRB)
    • Box 203, Canada Recovery Sickness Benefit (CRSB)
    • Box 204, Canada Recovery Caregiving Benefit (CRCB)

    These amounts are reported on line 13000 of the Income Tax and Benefit Return.

    Issues with a T4A slip

    The individual should call the CRA right away if:

    • Their T4A slip shows incorrect amounts
    • They repaid benefit amounts before December 31, 2020, but the repayments are not reflected
    • Their T4A slip shows incorrect personal information
    • They did not apply for a COVID-19 benefit, but received a T4A slip

    Individuals who are waiting for the CRA to resolve an issue with their T4A are still encouraged to file by the deadline. This will ensure there are no interruptions to benefit or credit payments, and helps to avoid late-filing penalties.

    Telephone number: 1-800-959-8281

    For more information, visit Questions about your T4A? Here’s what you need to know.

    For more information, see Benefit amounts on your T4A slip.

    Screen-by-screen instructions – UFile CVITP 2020

    Entering the T4A – COVID-19 benefit payments

    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    T4A annuity income topic is highlighted

    Other information section is highlighted

    Box 028+:

    • [197] Canada Emergency Response Benefit (CERB)
    • [198] Canada Emergency Student Benefit (CESB)
    • [199] Canada Emergency Student Benefit (CESB) for eligible students with disabilities or those with children or other dependants
    • [200] Provincial/Territorial COVID-19 financial assistance payments
    • [202] Canada recovery benefit (CRB)
    • [203] Canada recovery sickness benefit (CRSB)
    • [204] Canada recovery caregiving benefit (CRCB)

    : is highlighted

    • Select the Interview setup from the left side menu
    • Then select Pension income, other income and split pension income in the Pension section
    • Click Next
    • Click T4A and pension income in the left side menu, then click the + sign next to T4A – Pension, retirement, annuity, and other income
    • Select the option applicable to the type of emergency benefit payment received from the Other information drop down menu and enter the amount reported on the T4A
    • Click Next

    COVID-19 benefits – T4E Statement of Employment Insurance and Other Benefits

    Text version

    T4E Statement of Employment Insurance and Other Benefits

    Protected B

    Box 14 Total benefits paid : $8,000.00 is highlighted

    Slips issued by Service Canada will show the total benefits paid in Box 14 of the T4E. Here is an example of a T4E with CERB payments reported in Box 14.

    This amount is reported on line 11900 of the Income Tax and Benefit Return.

    Issues with a T4E slip

    The individual should call Service Canada if:

    • Their T4E slip shows incorrect amounts
    • Their T4E slip shows incorrect personal information
    • They did not apply for any EI benefits or the COVID-19 benefit payments, but received a T4E slip

    Please note, the individual will not receive a T4E slip for benefit payment(s) that have been returned or repaid prior to December 31, 2020.

    Telephone number: 1-800-206-7218

    Screen-by-screen instructions – UFile CVITP 2020

    Entering the T4E box 14 COVID-19 benefit payments

    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    T4E EI benefits topic is highlighted

    T4E – Employment Insurance and other benefits page

    Total benefits paid (If blank enter 0.) is highlighted

    • Select T4 and employment income from the left side menu
    • Click the + sign next to T4E – Employment insurance and other benefits
    • Enter the amounts from the T4E in the corresponding fields
    • Click Next.

    Individuals who need information on how to return or repay CERB

    CERB payments made to anyone who is later found to be ineligible will need to be returned to the CRA or Service Canada.

    As a volunteer you will not have access to any amounts owing with either Service Canada or the CRA. However, should an individual require more information about CERB repayments, please refer them online to Return or repay a payment (canada.ca/repay-cerb) or by phone at 1-833-966-2099.

    For more information on the COVID-19 benefits and services, go to canada.ca.

    Interest relief for individuals who received COVID-19 benefits

    As tax was not withheld at source for a number of emergency benefits, it is anticipated that some individuals will have a tax debt owing this filing season.

    In order to give emergency benefit recipients more time to repay these debts, the Government is introducing targeted interest relief for low and middle class income Canadians for income tax debt for the 2020 tax year.

    If an individual has a balance owing for their 2020 taxes, the CRA will automatically apply the interest relief if they meet all of the following eligibility criteria:

    • Their total 2020 taxable income was $75,000 or less
    • They received at least one COVID-19 benefit in 2020 (see Eligibility criteria for a complete list).

    Once an eligible individual files their 2020 income tax and benefit return, they will not be required to pay interest on any outstanding income tax debt for the 2020 tax year until April 30, 2022. However, it is important to remind the individual that they must still file their tax return by the due date, as late filing penalties still apply.

    Additionally, for those who qualify for interest relief, any CRA-administered credits and benefits normally paid monthly or quarterly, such as the Canada child benefit and the goods and services tax/harmonized sales tax credit will not be applied to reduce these individuals’ tax debt owing for the 2020 tax year.

    More information can be found at, Government of Canada addresses CERB repayments for self-employed individuals and announces interest relief on 2020 income tax debt due to COVID-19 related income support.

    Individuals with a balance owing that cannot be paid in full are encouraged to contact the CRA where they can work together and find flexible options to help resolve their debt.

    To discuss a payment arrangement, individuals can call the CRA’s debt management call centre at 1-888-863-8657.

    Line 11905 – Employment insurance maternity and parental benefits and provincial parental insurance plan benefits

    Report on line 11905, the total of the following amounts:

    • Employment insurance maternity and parental benefits from box 37 of the T4E slip
    • Provincial parental insurance plan maternity and paternity benefits from box 36 of the T4E slip

    In both cases, these amounts are already included in box 14 of the T4E and in an individual’s income on line 11900 of their return.

    For more information, see Line 11905 Employment insurance maternity and parental benefits and provincial parental insurance plan maternity and paternity benefits.

  • Deductions

    Here are the changes related to deductions claimed on a tax return for 2020:

    Home office expenses for employees

    Important note

    As an exception to the CVITP eligibility guidelines, volunteers can complete tax returns where an employed individual is claiming the deduction for home office expenses for employees, only if the individual is choosing to use the new temporary flat rate method to claim their deduction. Using the detailed method is not considered a simple tax situation. The CVITP does not provide training or support complex tax situations, including the use of the detailed method.

    For more information on simple tax situations, see the Eligibility criteria, on the About free tax clinics page.

    This year has been filled with unprecedented challenges due to the COVID-19 pandemic. For the 2020 tax return, an employed individual can choose to claim the Home office expenses using either the:

    Each employed individual working from home can use the temporary flat rate method to calculate their deduction for home office expenses, if all of the following conditions are met. They:

    • worked from home in 2020 due to the COVID-19 pandemic
    • worked more than 50% of the time from home for a period of at least four consecutive weeks in 2020
    • are only claiming home office expenses and are not claiming any other employment expenses
    • were not reimbursed by their employer for home office expenses

    The new temporary flat rate method allows eligible employees to claim a deduction of $2 for each day they worked at home in that period, plus any other days they worked from home in 2020 due to COVID-19, up to a maximum of $400.

    Under this new temporary flat rate method, employees do not need Form T2200 or Form T2200S completed and signed by their employer and are not required to keep or provide receipts.

    For more information, see Home office expenses for employees.

    Screen-by-screen instructions – UFile CVITP 2020

    Claiming home office expenses for employees

    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    Interview setup topic is highlighted

    Employment expenses is highlighted

    • Select the Interview setup from the left side menu
    • Check the box next to Employment expenses, in the Employment and other benefits section
    • Click Next
    Text version

    UFile screen

    Under Interview tab

    Julius Test sub-tab

    Employment expenses topic is highlighted

    Employment expenses page

    T777S – Employment expenses for Working at Home Due to COVID-19 – Temporary flat rate method is highlighted and pension income topic is highlighted

    • Select Employment expenses in the left side menu
    • Click the + sign next to T777S – Employment expenses for Working at Home Due to COVID-19 – Temporary flat rate method
    Text version

    UFile screen

    Under Interview tab

    Julius Test sub-tab

    COVID-19 Temporary flat rate method topic is highlighted

    Employment expenses for working at home due to COVID-19 – Temporary flat rate method page

    Did you work more than 50% of the time from home for a period of at least a month (four consecutive weeks) in 2020 due to COVID-19 is highlighted:

    The following drop down options are highlighted:

    Yes

    No

    • Select Yes to the question Did you work more than 50% of the time from home for a period of at least a month (four consecutive weeks) in 2020 due to COVID-19?
    • Another field will appear where you must enter the Total number of days you worked from home in 2020 due to COVID-19, as shown in the image below
    Text version

    UFile screen

    Under Interview tab

    Julius Test sub-tab

    COVID-19 Temporary flat rate method topic is highlighted

    Employment expenses for working at home due to COVID-19 – Temporary flat rate method page

    Total number of days you worked from home in 2020 due to COVID-19 is highlighted

  • Non-refundable tax credits

    Here are the changes related to non-refundable tax credits claimed on a tax return for 2020:

    Line 31350-Digital news subscription expenses

    Individuals can claim up to $500 for amounts paid in 2020 for qualifying subscriptions expenses. The individual must have paid the amounts for a digital news subscription to a qualified Canadian journalism organisation that is primarily engaged in the production of original written news content and it is not engaged in a broadcasting.

    Only the individual(s) who entered into the agreement for the subscription can claim the expenses. If the individual and another person can claim the subscription expenses, they can split the claim. However, the total amount of their claim and the other person’s claim cannot exceed the maximum amount allowed for this credit.

    For more information, please refer to Line 31350 – Digital news subscription expenses.

    Screen-by-screen instructions – UFile CVITP 2020

    Claiming the Digital news subscription expenses

    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    Other deductions and credits topic is highlighted

    Other deductions and credits page

    Federal line 31350 – Digital news subscription expenses is highlighted

    • Select Other deductions and credits from the left side menu
    • Click the + sign next to Federal line 31350 – Digital news subscription expenses
    • Enter the information requested on the Digital news subscription expenses page
    • Click Next

    Line 32300 – Tuition, education, and textbook amounts

    The Canada training credit that a student claims for the year reduces the tuition tax credit that the student can claim, transfer to a supporting individual, or carry forward to a later year.

    More information on Line 32300 – Tuition, education and textbook amounts can be found on canada.ca/taxes.

    For more related information on students, see the Frequent client scenario, Students.

    Line 34900 – Donations and gifts

    The calculation of this non-refundable tax credit has been simplified on Schedule 9 for most individuals. Also, for 2020 and later tax years, individuals may be able to claim the credit for donations made to registered journalism organizations.

    For more information, see Line 34900 – Donations and gifts.

  • Refundable tax credits

    Here are the changes related to refundable tax credits claimed on a tax return for 2020:

    Canada training credit

    The Canada training credit (CTC) was introduced in 2020 as a new refundable tax credit aimed at helping Canadians with the cost of eligible training fees.

    An individual can claim the CTC for eligible tuition and other fees paid for courses they took in 2020 if they meet all of these conditions:

    • they file an Income Tax and Benefit Return for the year
    • they were a resident in Canada throughout the year
    • they were at least 26 years old and less than 66 years old at the end of the year
    • their latest notice of assessment or reassessment for 2019 shows a Canada training credit limit (CTCL) for 2020
    • they paid your tuition or fees to an eligible educational institution in Canada or to certain institutions for an occupational, trade or professional examination
    • their tuition and fees are eligible for the tuition tax credit

    The amount the individual can claim for the CTC each year is an amount up to, but not exceeding, the lesser of:

    • their Canada training credit limit for the year
    • 50% of the eligible tuition and other fees paid to an educational institution in Canada for courses they took in 2020, or fees they paid to certain bodies for an occupational, trade or professional examination taken in 2020

    The calculation is done on federal Schedule 11. The CTC claimed will reduce the Canada training credit limit for future years.

    Canada training credit limit for 2021

    An individual can accumulate $250 toward their 2021 Canada training credit limit (CTCL) if they meet all of these conditions in 2020:

    • they file an Income Tax and Benefit Return for the year
    • they were a resident in Canada throughout the year
    • they were at least 25 years old and less than 65 years old at the end of the year
    • they have at least $10,000 of working income (including maternity and parental benefits)
    • their net income for the year is not greater than $150,473

    For more information on the Canada training credit, see the P105 – Students and income tax.

    Screen-by-screen instructions – UFile CVITP 2020

    Claiming the Canada training credit (CTC)

    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    Tuition, education, student loans topic is highlighted

    Tuition, education, textbooks and interest on student loans page

    Canada training credit (CTC) is highlighted

    • From the Interview setup, check the box Tuition, education, textbooks, student loans, and Canada training credit in the Student section
    • Click Next
    • Select Tuition, education, student loans from the left side menu
    • Click the + sign next to Canada training credit (CTC)
    Text version

    UFile screen

    Under Interview tab

    Family Head sub-tab

    Canada training credit (CTC) page

    Canada training credit (CTC) section is highlighted

    Canada training credit limit (CTCL) for 2020 is selected

    Do you want to claim the Canada training credit in the current year?

    Yes is selected

    • On the Canada training credit (CTC) page, enter the individual’s Canada training credit limit (CTCL) for 2020 from their 2019 Notice of assessment
    • Select Yes from the dropdown menu for the question Do you want to claim the Canada training credit in the current year?
    • Click Next

    For more information and screen-by-screen instructions related to students, see the Frequent client scenario, Students.

  • Volunteer training

    The volunteer training site helps CVITP volunteers get ready to file tax returns. All volunteers can benefit from reviewing the many resources offered, including job aids, helpful links, commonly used forms, and more!

    To complement the online training, we encourage you to attend the live webinars, hosted by CRA coordinators.

    We also recommend reviewing the related online training topics before attending the webinars, so you can ask your questions.

    Reminder

    It is important to review the appropriate training before you start preparing income tax returns.

    References

    For more information on what's new for 2020, please see the Income tax package for 2020.

    Select the province, and you will find the Income Tax and Benefit Guide – 2020.

    Specific updates for each province can be found on the Information sheet – residents of (Province) or Information for residents of (Province) under Provincial information and forms.

  • Reminders

    These reminders will help ensure you are ready for the upcoming filing season:

    Security requirements

    Volunteers must meet certain security requirements before they can participate as a volunteer with the CVITP:

    • Volunteers who only plan to paper file returns or handle taxpayer information will need to provide their organization with a valid police records check (PRC) that has been issued within the last three years.
    • Volunteers who plan to file returns electronically without using the Auto-fill my return service will only need to obtain an EFILE number.
    • Volunteers who plan to file returns electronically and use the Auto-fill my return service will need to provide their organization with a valid PRC and obtain an EFILE number.

    Important note

    For the purposes of the CVITP, a PRC is considered valid if it was issued within the past three years. If your PRC was issued more than three years ago, you will require a new one.

    Reminders for keeping taxpayer information secure

    It is critical to the program's success to ensure organizations and volunteers safeguard taxpayer information and understand their responsibilities in this respect.

    Some printers, scanners, and copiers may retain memory:

    • If you are using a personal printer that retains memory, it is important that you clear the memory regularly
    • If you are using a shared printer, your organization should make sure the memory is cleared on a regular basis

    Important note

    A CVITP volunteer can take on many different roles. They can do anything from providing administrative support to completing tax returns for eligible individuals.

    It is important that you review your Volunteer roles and responsibilities and take the appropriate training before you start preparing income tax returns or volunteering in other ways.

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