Contact the CRA

Send your section 216 return and all other related documents and enquiries to the Sudbury or Winnipeg Tax Centre, depending on your country of residence.

If you reside in:

• Denmark
• France
• Netherlands
• United Kingdom
• United States

Mail to:
Winnipeg Tax Centre
PO Box 14001, Station Main
Winnipeg MB R3C 3M3

Any other country

Mail to:
Sudbury Tax Centre
1050 Notre Dame Avenue
Sudbury ON P3A 5C2

You may access your CRA account to:

• Update your personal information
• Check the status of your return
• View your CRA mail online
• Send new documentation using "Submit documents"

CRA sign in Register for a CRA account

If you can't sign in to your CRA account

You will have to contact the CRA by mail or by phone.

For more help with your CRA account, go to: Help with using your CRA account

Accessing a CRA account for someone else

To access a CRA account for someone else, including a spouse or family member, you must be their authorized representative and use Represent a Client in your CRA account.

Call the CRA to get help to:

• Unlock your CRA Account
• Update personal information or make payments
• Discuss your tax situation and your section 216 return
• Cancel email notifications and get a copy of your Notice of Assessment

Before you call

Have all of the following information ready to verify your identity:

• Social insurance number (SIN), individual tax number (ITN), or temporary tax number (TTN)
• Full name and date of birth
• Complete address
• Assessed tax return, notice of assessment or reassessment, or other tax document

You can also be signed in to your CRA account to access your tax information.

Calling on behalf of someone else

You can get account specific information for someone else in the following 2 situations:

• The person is present on the call to verify their identity in English or French and can provide verbal authorization for you to speak for them

• You are the person's authorized or legal representative and your authorization has been confirmed

  For details: Authorize a representative

Telephone numbers

1-800-959-8281 (opens up phone application)1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527 (opens up phone application)1-866-426-1527 (toll-free)

Outside Canada and the United States (operates in Eastern Time):
1-613-940-8495 (opens up phone application)1-613-940-8495 (collect)

The CRA only accepts collect calls made through a telephone operator. After your call is accepted by an automated response, you may hear a beep and notice a normal connection delay. This service operates in Eastern Time.

Teletypewriter (TTY) or Canada VRS

Teletypewriter (TTY):

1-800-665-0354 (opens up tty application) 1-800-665-0354

Canada VRS (Video Relay Service):

Register with Canada VRS to download the app and call the VRS line

If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.

Hours

CRA’s Business Enquiries line hours

Day	Hours
Monday to Friday	8:00 am to 8:00 pm ET
Saturday and Sunday	Closed
Public holidays	Closed