Operations and Support Technician


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Closing Date 2019-10-23
Reference Number 19- 968-07-087
Job Category Entry Level
Who Can Apply Canadian Citizens
Location Edmonton, Alberta
Salary Range $69,350 - $84,360
Status Indeterminate (permanent)
Language Requirement English Essential (EE/EE)

Job Summary

The position is responsible for the development, implementation and maintenance of the regions IT Infrastructure components and multimedia requirements.

Major Responsibilities

1. Evaluate the performance of existing systems. Plan and direct upgrades and improvements. Troubleshoot and resolve issues.
2. Analyze and define user requirements and perform technical experimentation and feasibility studies in development and test environments.
3. Analyse and synthesize to identify problem patterns, perform research and make recommendations to improve the reliability and maintainability of systems.
4. Assess and validate technology service options prior to deployment, by leveraging industry best practices and historical information.
5. Liaise with peers and clients to resolve escalated technical issues.
6. Participate as a technical advisor/consultant on divisional projects and strategic planning.
7. Provide training to colleagues.
8. Maintain technical knowledge and stay current on work related emerging technologies and best practices.
9. Recommend improvements to procedures and guidelines related to systems and support services.


  • Undergraduate Degree* and two (2) years of relevant** experience
  • Technologist diploma* and two (2) year of relevant** experience
  • Professional technologist equivalency designation* and two (2) years of relevant** experience
  • College diploma* and two (2) years of relevant** experience

*Fields of study: Computer Science, electrical, network security, IT security, telecommunications or computer engineering

Note: Any higher level of education could be recognized as experience


**Relevant Experience is defined as experience working in the maintenance, delivery or support of technology systems.

In addition to the experience requirements listed above, ideal candidates may bring experience in the following areas:

  • Support the Regions 3D printer including doing the designs based on operational requirements (training on the 3D printer would be provided if necessary)
  • Knowledge of photography, cameras and 3D graphic design basics.


  • Adaptability / Flexibility
  • Client Service
  • Communication
  • Initiative
  • Interpersonal Skills

Conditions of Employment

Not Applicable


Not Applicable

Reference Links

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.



Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to diversity and inclusion and the equitable participation of all Canadians. Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential.

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
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