Technical Advisor

• Plan and provide guidance on the execution of assigned development activities. 
• Design and implement solutions including system/software and associated infrastructure to support project requirements. 
• Lead and coordinate project resources. 
• Identify evolving business requirements and establish plans for future technical capabilities. 
• Develop and implement systems integration strategies. 
• Develop detailed technical specifications for system / solution design. 
• Liaise with clients to assess and propose options to address business requirements. 
• Participate on departmental, interdepartmental, national or international technology working groups. 
• Maintain knowledge of trends and developments in software and systems design and in project management and implementation techniques and practices.

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in

• computer science; 
• information technology; 
• software engineering; 
• another specialty relevant to the position to be staffed; or, 
• an acceptable combination of education, training, and experience. 

The educational program needs to be from an accredited learning institution recognized in Canada. If you completed a program outside of Canada, we will work with you to obtain the required proof of Canadian equivalency through a recognized credential assessment service.

Note: Any higher level of education (i.e., Masters, Doctorate) in a related field of study could be recognized as experience.

Three (3) years of recent* and significant** experience for all streams.
*Recent is defined as experience acquired within the last five (5) years.
**Significant is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes their main functions over that period.

Stream 1:

Experience in any two (2) or more of the following:

• Providing end user support in a multi-system environment 
• Building and maintaining effective relationships or partnerships for the purposes of delivering projects or services 
• Managing or developing processes, procedures and/or standards related to IT systems, applications, databases and/or infrastructure 
• Working with enterprise IT service management tools and technologies (e.g. ServiceNow) Candidates must also possess recent experience in all of the following: 
• Experience in researching, analyzing and recommending current trends, standards, practices and/or products, such as ITIL methodologies, in an IT environment. 
• Experience in extracting, consolidating and integrating data from various sources for the purposes of generating reports for technical and non-technical audiences. 
• Experience analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management. 
• Experience working in a client service environment and in dealing directly with employees of different levels. 

Stream 2:

Designing, implementing, operating, configuring or troubleshooting in a multi-system traditional data centre or private/public cloud environment, any two (2) or more of the following:

• Directory services (Active Directory, Active Directory Federation Services, Azure Active Directory) 
• Server hardware 
• Server operating systems 
• Backup/restore systems 
• Enterprise storage (SAN) hardware 
• Storage fabrics (iSCSI or Fiber Channel) 
• Disaster recovery, high-availability, or business continuity technologies and infrastructures 
• Cloud infrastructure (Infrastructure as a Service) or server virtualization technologies 
• Server middleware applications (IIS, Apache, Java Runtime Environments) 
• Microsoft end devices Management tools( for ex. SCCM, GPO Policies, InTune, etc) 
• Identity Management – (PAM, MFA, Access Management , PKI) 
• Monitoring of systems and applications 

In addition to the above criteria, candidates must possess experience in the following:

• Experience in analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management. 
• Experience as a participant in the development of policies, processes, procedures and/or standards related to IT systems and/or infrastructures. 

Stream 3:

Installing and troubleshooting LAN connectivity network equipment (routers, switches, firewall, load balancers) or IT security infrastructure (IPS, IDS, Anti Malware, VA testing) across multiple sites in a traditional data centre or private/public cloud environment.

In addition to the above requirement, candidates must possess a minimum of two (2) years of recent experience in the installation, configuration and support in any four (4) of:

• LAN/WAN equipment (switches and routers) 
• Firewalls 
• Enterprise Anti Malware solutions 
• Network packet capture solutions 
• Web Filtering Gateway solutions 
• Web Proxy Servers 
• DLP solutions 
• Network Load Balancing solutions 
• IDS/IPS solutions 
• Network Monitoring solutions 
• Virtual Private Network solutions 

Stream 4: 

Designing, implementing, operating, configuring or troubleshooting in a multi-system traditional data centre or private/public cloud environment, any one (1) or more of the following:

• Network directory services 
• Backup/restore applications, configurations and databases 
• Monitoring and alerting software 
• Email systems 
• Desktop hardware/software 
• Application software 
• Mobile computing systems 
• Office collaboration systems 
• Telephony systems 
• Microsoft M365 suite of tools and applications 
• Microsoft end devices Management tools (for ex. SCCM, InTune, GPO Policies, etc.) 

In addition to the above criteria, candidates must possess experience in the following:

• Experience in analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management. 
• Experience as a participant in the development of policies, procedures and/or standards related to IT solutions or infrastructure.

• Collaboration 
• Initiative 
• Innovation/Creativity 
• Communication Skills 
• Adaptability/Flexibility 

During your competency-based interview you will have the opportunity to demonstrate your skills in these areas. 

Upon appointment, an employee shall remain in their position for a minimum of one (1) year.

1. The majority of work in our organization must be done in the office and cannot be performed at home, however a hybrid approach is taken where possible (on-site and telework). 
2. Various language requirements: 

• English Essential 
• Bilingual non-imperative (BBB/BBB)
  
  For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment. We will help you attain the language requirements by providing a variety of resources and training opportunities. 

3. Some relocation expenses may be reimbursed. 
4. An exam may be administered as a screening tool in order to assess the candidates’ relevant technical knowledge