Technical Advisor

Important

Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.

Closing Date 2022-08-05
Reference Number 21-968-08-011
Job Category Experienced
Who Can Apply Canadian Citizens
Location Ottawa, Ontario
Salary Range $84,050 - $102,250
Status Indeterminate (permanent) 
Language Requirement Various

Job Summary

  • Plan and provide guidance on the execution of assigned development activities.
  • Design and implement solutions including system/software and associated infrastructure to support project requirements.
  • Lead and coordinate project resources.
  • Identify evolving business requirements and establish plans for future technical capabilities.
  • Develop and implement systems integration strategies.
  • Develop detailed technical specifications for system / solution design.
  • Liaise with clients to assess and propose options to address business requirements.
  • Participate on departmental, interdepartmental, national or international technology working groups.
  • Maintain knowledge of trends and developments in software and systems design and in project management and implementation techniques and practices.

Education

  • Undergraduate degree* and three (3) years of relevant experience**
  • Technologist diploma* or Professional technologist equivalency designation and four (4) years of relevant experience**
  • College diploma* and six (6) years of relevant experience**
  • Secondary school diploma and seven (7) years of relevant experience**. 

The successful applicant will be required to meet certain pre-determined post-secondary educational requirements within a specified time frame.

*Education: Computer science, electrical engineering, electronics, network security, telecommunications, or engineering. 

The educational program must be from an accredited learning institution recognized in Canada. 

If you completed a program outside of Canada you will be required to obtain proof of a Canadian equivalency at your expense through a recognized credential assessment service.

Note: Any higher level of education could be recognized as experience.

Experience

Stream 1:

**Relevant Experience is defined as experience working in an IT environment where the incumbent’s responsibilities include two of the following:

  • Providing end user support in a multi-system environment
  • Building and maintaining effective relationships or partnerships for the purposes of delivering projects or services
  • Managing or developing processes, procedures and/or standards related to IT systems, applications, databases and/or infrastructure
  • Working with enterprise IT service management tools and technologies (e.g. ServiceNow)

Candidates must also possess recent1 experience in all of the following:

  • Experience in researching, analyzing and recommending current trends, standards, practices and/or products, such as ITIL methodologies, in an IT environment.
  • Experience in extracting, consolidating and integrating data from various sources for the purposes of generating reports for technical and non-technical audiences.
  • Experience analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management.
  • Experience working in a client service environment and in dealing directly with employees of different levels

1Recent experience is defined as experience acquired within the last five (5) years.

Stream 2:

**Relevant Experience is defined as recent1 and significant2 experience in designing, implementing, operating, configuring or troubleshooting in a multi-system traditional data centre or private/public cloud environment, any two (2) or more of the following:

  • Directory services (Active Directory, Active Directory Federation Services, Azure Active Directory)
  • Server hardware
  • Server operating systems
  • Backup/restore systems
  • Enterprise storage (SAN) hardware
  • Storage fabrics (iSCSI or Fiber Channel)
  • Disaster recovery, high-availability, or business continuity technologies and infrastructures
  • Cloud infrastructure (Infrastructure as a Service) or server virtualization technologies
  • Server middleware applications (IIS, Apache, Java Runtime Environments)
  • Microsoft end devices Management tools( for ex. SCCM, GPO Policies, InTune, etc)
  • Identity Management – (PAM, MFA, Access Management , PKI)
  • Monitoring of systems and applications

In addition to the above criteria, candidates must possess experience in the following:

  • Experience in analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management.
  • Experience as a participant in the development of policies, processes, procedures and/or standards related to IT systems and/or infrastructures.

1Recent experience is defined as experience acquired within the last seven (7) years.

2Significant experience is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over that period of time.

Stream 3:

**Relevant Experience is defined as significant2 experience in installing and troubleshooting LAN connectivity network equipment (routers, switches, firewall, load balancers) or IT security infrastructure (IPS, IDS, Anti Malware, VA testing) across multiple sites in a traditional data centre or private/public cloud environment.

In addition to the above requirement, candidates must possess a minimum of two (2) years of recent1 experience in the installation, configuration and support in any four (4) of:

  • LAN/WAN equipment (switches and routers)
  • Firewalls
  • Enterprise Anti Malware solutions
  • Network packet capture solutions
  • Web Filtering Gateway solutions
  • Web Proxy Servers
  • DLP solutions
  • Network Load Balancing solutions
  • IDS/IPS solutions
  • Network Monitoring solutions
  • Virtual Private Network solutions

1 Recent experience is defined as experience acquired within the last five (5) years.

2Significant experience is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over that period of time.

Stream 4:

**Relevant Experience is defined as recent1 and significant2 experience in designing, implementing, operating, configuring or troubleshooting in a multi-system traditional data centre or private/public cloud environment, any one (1) or more of the following:

  • Network directory services
  • Backup/restore applications, configurations and databases
  • Monitoring and alerting software
  • Email systems
  • Desktop hardware/software
  • Application software
  • Mobile computing systems
  • Office collaboration systems 
  • Telephony systems
  • Microsoft M365 suite of tools and applications
  • Microsoft end devices Management tools ( for ex. SCCM, InTune, GPO Policies, etc)

In addition to the above criteria, candidates must possess experience in the following:

  • Experience in analyzing requirements and/or providing advice and guidance on IT matters to various audiences such as clients and management.
  • Experience as a participant in the development of policies, procedures and/or standards related to IT solutions or infrastructure.

1Recent experience is defined as experience acquired within the last seven (7) years.

2Significant experience is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over that period of time.

Competencies

  • Collaboration
  • Initiative
  • Innovation/Creativity
  • Communication Skills
  • Adaptability/Flexibility

Conditions of Employment

Official Language Proficiency:

The immediate need is to staff various positions with various linguistic profiles. Therefore, we encourage all interested candidates to apply.

Notes

For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment.

IT Market Modifier designated positions; therefore, successful candidates may be eligible to the IT Market Modifier. 

Some relocation expenses may be reimbursed.

Reference Links

Security Requirements

Candidates must be eligible to receive an Enhanced Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important not to use any illegal drugs from the time you submit your application.

Others

Important

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to building a workforce that is truly representative of the Canadians it serves by cultivating a diverse and inclusive workplace environment. This will be achieved by increasing employment equity group representation (including persons with disabilities, visible minorities, Indigenous peoples, and women) at all levels within the organization through hiring and talent management practices. We will also ensure that appropriate accommodations are made (e.g., specialized equipment, changes to physical workspace) to provide employment opportunities for all qualified candidates. In support of achieving a greater, diverse and skilled workforce, we strongly encourage those individuals who belong to one or more of the employment equity groups to self-identify when applying. 

Should you require accommodation in relation to a disability, please tell us at the beginning of the selection process. This information will be kept confidential. 

The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: