2017 to 2018 Fees Report


Minister’s message

On behalf of Shared Services Canada, I am pleased to present the 2017 to 2018 Report on Fees.

On June 22, 2017, the Service Fees Act received royal assent, thereby repealing the User Fees Act.

The Service Fees Act introduces a modern legislative framework that enables cost-effective delivery of services and, through enhanced reporting to Parliament, improved transparency and oversight. The Act provides for:

  • a streamlined approach to consultation and the approval of new or modified fees
  • a requirement for services to have service standards and reporting against these standards, along with a policy to remit fees to fee payers when standards are not met
  • an automatic annual fee adjustment by the Consumer Price Index (CPI) to ensure that fees keep pace with inflation
  • annual detailed reporting to Parliament in order to increase transparency

This 2017 to 2018 Fees Report is the first report to be prepared under the Service Fees Act.

I welcome the increased transparency and oversight that the Service Fees Act’s reporting regime embodies, and I am fully committed to transitioning my department to this modern framework.

General fees information

The tables that follow provide information on each category of fees, including:

  • the name of the fee category
  • the date that the fee (or fee category) was introduced and last amended (if applicable)
  • service standards
  • performance results against these standards
  • financial information regarding total costs, total revenues and remissions

General and financial information by fee category

General information
Fee category Fees for processing requests filed under the Access to Information Act
Fee-setting authority Access to Information Act
Year introduced 1983
Year last amended 2018
Service standard A response is provided within 30 days following receipt of a request; the response time may be extended under section 9 of the Access to Information Act.
Performance results Of the 237 requests completed by the department, 56% of the requests were closed within the 30-day deadline established by the Act and 43% were closed within an extended deadline permissible under subsection 9(1) of the Act. Less than 1% of the requests closed in the reporting period were in deemed refusal, meaning that the legislative due date was not met.
Other information Under the Access to Information Act, fees under $25 may be waived when deemed to be in the public interest. Fees waived during 2017 to 2018 totalled $90.
Financial information (dollars)
2016 to 2017 Revenue 2017 to 2018 Revenue 2017 to 2018 CostFootnote* 2017 to 2018 RemissionsFootnote
1,090 1,220 1,372,048 Not applicable

Fees under the department’s authority

Shared Services Canada does not have any fees under the department’s authority. Fees charged under the Access to Information Act are not under departmental authority and are excluded.

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