Status Report on Transformational and Major Crown Projects

Government of Canada Secret Infrastructure Program (GCSI)
Project name Email Transformation Initiative (ETI)
Description Email Transformation throughout the Government of Canada
Project outcomes The intended business outcomes of the project are:
  • A reduction in the cost of delivering email services to departments and agencies;
  • Improved access by the public to Government of Canada employees, thereby enhancing the delivery of information and services to Canadians; and
  • Addressing of key security issues of email systems, which are among the most vulnerable systems in government.
Industrial benefits Private sector vendors will provide goods and services for the new email solution.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor Bell, 160 Elgin Street, Ottawa, Ontario
Microsoft Licensing, GP, PO Box 7808, Postal Station A, Toronto, Ontario
BlackBerry, 2200 University Ave. E, Waterloo, Ontario
Titus Inc., 343 Preston Street, Suite 800, Ottawa, Ontario
Major subcontractors CGI, 1350 René-Lévesque Boulevard West,15th floor, Montreal, Quebec
Project phase Phase 4 – Implementation
Major milestones Phase 1 – Idea Generation - May 2012
Phase 2 – Initiation - May 2012
Phase 3 – Planning - June 2013
Phase 4 – Implementation – July 2015
Progress report and explanation of variances Eighteen departments were successfully migrated to the new email system in 2015. However, further migrations were halted due to vendor hardware issues and missing user functionality. SSC is working with the vendors and departments to resolve the issues and revise the migration schedule.
Project name Workplace Communication Services (WCS)
Description Shared Services Canada plans to establish a workplace communication service and introduce new capabilities to achieve greater efficiencies, reduce costs, and improve overall service quality. The four service components of Workplace Communication Services include:
  • IP Telephony
  • Instant Messaging
  • Presence
  • Desktop Video
Project outcomes Project Outcomes:
  • Reduce voice services costs and complexity and provide greater telecommunication capacity, reliability and capability to enable partners and clients to deliver optimum services to Canadians;
  • Reduce duplication by transforming the more than ten separate telephone service contracts to a shared service;
  • Carry interdepartmental communications over Canada’s wide area network (GC WAN); and
  • Provide increased communication capabilities (e.g. desktop video, instant messaging and presence).
Industrial benefits The Government of Canada has determined that its procurement activities should be consistent with, and supportive of, such national objectives as industrial and regional development, aboriginal economic development, the environment and other approved socioeconomic objectives. To ensure that maximum benefit to Canada is achieved, the Government of Canada has confirmed that all major federal procurements will be reviewed for industrial and regional development opportunities. The Government of Canada has also recognized that in certain instances, special provisions may be necessary to develop regional economies and the Canadian industrial base, as well as to support other national objectives. Industry Canada is responsible for the coordination and management of the Canadian Annual Procurement Strategy – the process and strategy by which the Government of Canada ensures procurement supports industrial and regional development. SSC worked with Industry Canada and Aboriginal Affairs and Northern Development Canada to ensure that regional participation in the new Workplace Communication Services contract is aligned with these Government of Canada policies and priorities. The Workplace Communication Services contract mandatory requirements will include the need to leverage the expertise of regional small enterprises to promote the Government of Canada Regional Prosperity Program and aboriginal participation.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor N/A
Major subcontractors N/A
Project phase Phase 3 – Planning
Major milestones Phase 1 – Idea Generation – January 2014
Phase 2 – Initiation – April 2014
Phase 3 – Planning – June 2015
Progress report and explanation of variances The Project Governance Framework (PGoF) Phase 3 Project Complexity and Risk Assessment (PCRA) Level has been downgraded from Level 4 to Level 3
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