Status Report on Transformational and Major Crown Projects

Project name Email Transformation Initiative (ETI)
Description Email Transformation throughout the Government of Canada
Project outcomes The intended business outcomes of the project are:
  • A reduction in the cost of delivering email services to departments and agencies
  • Improved access by the public to Government of Canada employees, thereby enhancing the delivery of information and services to Canadians; and
  • Addressing key security issues of email systems, which are among the most vulnerable systems in government.
Industrial benefits Private sector vendors will provide goods and services for the new email solution.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor Bell, 160 Elgin Street, Ottawa, Ontario
Microsoft Licensing, GP, PO Box 7808, Postal Station A, Toronto, Ontario
BlackBerry, 2200 University Ave. E, Waterloo, Ontario
Titus Inc., 343 Preston Street, Suite 800, Ottawa, Ontario
Major subcontractors CGI, 1350 René-Lévesque Boulevard West,15th floor, Montreal, Quebec
Project phase Phase 4 – Implementation
Major milestones Phase 1 – Idea Generation - May 2012
Phase 2 – Initiation - May 2012
Phase 3 – Planning - June 2013
Phase 4 – Implementation – To be determined
Progress report and
explanation of variances
The ETI project implementation has been delayed due to technical and contractual issues. Accordingly, account migrations have been temporarily put on hold pending a resolution.
Project name Workplace Communication Services (WCS)
Description Through the Workplace Communication Services project, Shared Services Canada will replace over 80,000 legacy landlines with modern, cost-effective and fully managed VoIP telephone services that will ensure service continuity for departments. The WCS contract will also provide Shared Services Canada’s customers with access to features that improve employees’ networking, productivity, mobility and collaboration. Customers will be able to select the products and services that meet their needs and purchase optional features such as voicemail-to-email integration, conference calling, instant messaging, desktop videoconferencing, and more.
Project outcomes Project Outcomes:
  • Modernized traditional telephony technologies through migration to VoIP technology, thus providing greater reliability and capability to enable customers to deliver optimum services to Canadians
  • Ongoing service delivery efficiencies;
  • Increased Customer Satisfaction based on access to improved collaboration and communication functionality; and
  • Reduced number of telephony services contracts and associated administrative efforts.
Industrial benefits The Government of Canada has determined that its procurement activities should be consistent with, and supportive of, such national objectives as industrial and regional development, aboriginal economic development, the environment and other approved socioeconomic objectives. To ensure that maximum benefit to Canada is achieved, the Government of Canada has confirmed that all major federal procurements will be reviewed for industrial and regional development opportunities. The Government of Canada has also recognized that in certain instances, special provisions may be necessary to develop regional economies and the Canadian industrial base, as well as to support other national objectives. Industry Canada is responsible for the coordination and management of the Canadian Annual Procurement Strategy – the process and strategy by which the Government of Canada ensures procurement supports industrial and regional development. The Workplace Communication Services Request for Proposal (RFP) mandatory requirements included the need to leverage the expertise of regional small enterprises to promote the Government of Canada Regional Prosperity Program. The WCS RFP also included criteria for the provision of a Comprehensive Land Claims Agreements plan promoting indigenous participation in the performance of the work.
Sponsoring department Shared Services Canada
Contracting authority Shared Services Canada
Participating departments Shared Services Canada
Prime contractor TELUS
Major subcontractors N/A
Project phase Phase 4 – Operational Readiness
Major milestones Phase 1 – Idea Generation – January 2014
Phase 2 – Initiation – April 2014
Phase 3 – Planning – June 2017
Progress report and explanation of variances The Project Complexity and Risk Assessment (PCRA) Level was downgraded from Level 4 to Level 3 and approved in June 2017. The WCS contract was awarded on June 30, 2017.
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