Status report on transformational and major Crown projects
Email Transformation Initiative (ETI)
Description | Email Transformation throughout the Government of Canada |
---|---|
Project outcomes |
The intended business outcomes of the project are:
|
Industrial benefits | Private sector vendors will provide goods and services for the new email solution. |
Sponsoring department | Shared Services Canada |
Contracting authority | Shared Services Canada |
Participating departments | Shared Services Canada |
Prime contractor |
Bell, 160 Elgin Street, Ottawa, Ontario |
Major subcontractors | CGI, 1350 René-Lévesque Boulevard West,15th floor, Montreal, Quebec |
Project phase | Closeout March 31, 2019 |
Major milestones |
|
Progress report and explanation of variances |
The initial goal of the ETI project was to migrate all 43 SSC partners and their 550,000 mailboxes to one central service. Implementation was delayed due to technical and contractual challenges, leading Treasury Board Secretariat (TBS) and the partners to review the project scope. This resulted in the project being closed after the migration of six additional partners that had email systems at risk. As of March 31, 2019, a total of 23 (53.5%) partners and 125,000 (22.7%) mailboxes were on the service. The ETI project also worked with the 20 remaining customer organizations to upgrade and standardize their aging email infrastructures. This has provided continued email service stability up to 2019–20 and beyond, as well as better-positioning these customer organizations for migration to the successor email service. |
Workplace Communications Services (WCS)
Description | Focussed on replacing legacy landline telephony systems with next-generation, network-based communications services that bundle Voice over Internet Protocol (VoIP) telephone, Instant Messaging, Presence, and Desktop Videoconferencing, WCS will converge voice and data onto a common, enterprise network to deliver an enhanced service offering at a lower operational cost. WCS will support Blueprint 2020 and Workplace 2.0 objectives for increased productivity, mobility and collaboration, while meeting urgent requirements to replace end-of-life legacy equipment and ensure service continuity for partner program delivery. |
---|---|
Project outcomes |
|
Industrial benefits |
The services provided by the WCS contract will involve delivery to locations subject to Comprehensive Land Claim Agreements (CLCA). Therefore, the WCS Request for proposal included rated criteria for the provision of a CLCA plan promoting indigenous participation in the performance of the work. As a result of this, the WCS contract contains a mandatory requirement for TELUS to implement, and report, on the CLCA plan which was submitted by TELUS and evaluated by Canada as a part of its Bid. The annual CLCA report must cover:
|
Sponsoring department | Shared Services Canada |
Contracting authority | Shared Services Canada |
Participating departments | Shared Services Canada and Department of National Defence |
Prime contractor | TELUS |
Major subcontractors | N/A |
Project phase | Phase 4 – Operational Readiness |
Major milestones |
|
Progress report and explanation of variances |
The Stop-work order that was issued to TELUS on November 27, 2018 and was lifted on June 25, 2019 via a Contract Amendment which re-baselines the Vendor Migration Readiness delivery schedule and sets new penalties for missed deliverables. The Project Management Board approved a re-baselining of the WCS Project Schedule and Financials (aligned to vendor deliverables in amendment) and a new Delivery Plan on June 25, 2019. The contract now allows for the modernization of Department of National Defence (DND) legacy fixed voice services where the infrastructure cannot support a full VoIP deployment and where funding for upgrades is unavailable. Key issues:
Actions taken thus far:
Project was re-baselined in June 2019 to align with current operational priorities. |
Report a problem or mistake on this page
- Date modified: