Shared Services Canada’s YouTube Terms of Use

Shared Services Canada (SSC) is mandated to transform how the Government of Canada manages its IT infrastructure. Using whole-of-government approaches, the department is delivering email, data centre, network and Workplace Technology Devices services to departments and agencies. This is done in a consolidated and standardized manner to support the delivery of Government of Canada programs and services.

SSC’s YouTube accounts are a great way to learn about what the department does to help its customers deliver programs and services to Canadians. We look forward to sharing information with you beyond the usual government web experience, but always encourage visits to our website for more detailed information.


SSC’s YouTube channels (Shared Services Canada and Services partagés Canada) will serve as a vehicle to inform the Canadian public about the department. Videos will feature various themes and topics such as:

  • SSC programs and initiatives
  • Client testimonials
  • Profiles on SSC employees
  • Careers at SSC

We may periodically remove content from our YouTube channel if it is no longer current and correct or if licensing agreements restrict the length of time we can present the information. We apologize for any inconvenience to our users if this occurs.

Posting frequency

The number of videos posted will vary depending on when new content becomes available. During some periods, we may post significantly more or fewer videos than average. Videos will be posted Monday to Friday from 9:00 a.m. to 5:00 p.m. EST/EDT.


SSC subscribes to other Government of Canada YouTube channels, international government agencies, non-profit organizations, associations and partners, which we believe are relevant to the departmental mandate. The appearance of Shared Services Canada and Services partagés Canada as a YouTube follower of other user’s accounts does not imply endorsement.

You are required to have a valid YouTube account to subscribe to SSC’s YouTube channel.

Links to other websites

Links to websites not under the control of the Government of Canada are provided solely for the convenience of users. SSC and the Government of Canada are not responsible for the accuracy, currency or reliability of the content on these sites. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.


SSC’s YouTube channels are subject to downtime that may be out of the department’s control, because YouTube servers are managed by a third party. As such, SSC does not accept responsibility for the YouTube website becoming unresponsive or unavailable.

Feedback policy

Feedback and interaction is highly encouraged. All emails sent to the YouTube account will be read, and any emerging themes or helpful suggestions will be passed to the relevant people in the department. Although we are not able to reply individually to all messages, they will be handled on a case-by-case basis and responded to when deemed appropriate.

Reporters are asked to send questions to the Media Relations team.


YouTube, as a third party service provider, is not bound to Government of Canada web accessibility policies.

The Government of Canada is committed to achieving a high standard of accessibility. Although YouTube is not compliant with Web Content Accessibility Guidelines 2.0 (WCAG), all SSC videos will have:

  • closed captioning
  • video tags and descriptions that are accessible and meet current WCAG 2.0 standards


SSC’s YouTube channels are not Government of Canada websites and represent our presence on YouTube, a third-party service provider. Users are encouraged to read YouTube’s privacy policy.

Information shared with SSC on YouTube is subject to the provisions of the Access to Information Act and the Privacy Act, which means that the information may be captured, stored, accessed and disclosed in response to a request under either of these acts.

Users are advised not to share personal information. Personal information includes home addresses and telephone numbers, social insurance numbers, email addresses, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in paragraph 3 of the Privacy Act.

Official languages

SSC respects the Official Languages Act and is committed to ensuring that information products are available in English and French. Videos will be posted simultaneously in both official languages – in English on the Shared Services Canada channel, and in French on the Services partagés Canada channel.

Users should be aware that some links may direct them to third-party sites that are not subject to the Official Languages Act and these sources may only be available in the language in which they are written.


Information posted to SSC’s YouTube channels is subject to the Copyright Act of Canada.

Additional information

For additional information about SSC, please consult SSC’s website.

For information on how to get in touch with us, please consult SSC’s Contact Us page.

Media requests should be directed to SSC’s Media Relations team.

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