Twitter Protocol

Shared Services Canada (SSC) uses Twitter, a free micro-blogging platform offered by an American company, as an additional tool to communicate quickly and clearly with Canadians.

The Department currently holds two Twitter accounts: @SSC_CA (English) / @SPC_CA (French)
The account is mainly used as an alternative method for accessing the material posted on the SSC website. We look forward to sharing information with you beyond the conventional government web experience, but always encourage visits to our website for more detailed information.

On this page:

Content of Tweets

If you follow @SSC_CA or @SPC_CA you can expect broadcasts (tweets) covering how we are:

  • moving the 43 federal departments and agencies to a consolidated, efficient, secure and modern email platform;
  • consolidating more than 300 Government of Canada data centres into fewer than 20; and
  • moving the Government of Canada to a single, shared telecommunications network infrastructure.

You will also find tweets describing how Shared Services Canada will be:

  • working in partnership with key stakeholders;
  • adopting enterprise-wide approaches for managing IT infrastructure services; and
  • implementing efficient and effective business management processes in support of our mandate.

We may also occasionally retweet (RT) content from other users which may be of interest to our followers. 

The use of Twitter by Shared Services Canada is intended to encourage interaction between the users of this platform and the Department, and in no way verifies or confirms either the accuracy of user comments or their compliance with the guidelines outlined here. Shared Services Canada does not endorse any of the views in comments posted by other users.

Shared Services Canada cannot control how our tweets will be displayed among other third-party tweets and accounts on each respective news feed.

Frequency of Tweets

The number of tweets will vary. Tweets will generally occur during regular working hours, Monday to Friday from 8:00 a.m. to 5:00 p.m. Eastern Standard Time.

Following

Shared Services Canada will generally only follow other Government of Canada institutions and private sector partners.

Shared Services Canada's decision to follow a particular Twitter account does not constitute an endorsement of any kind.

Followers

Similarly, the appearance of a Twitter user as a follower of a Shared Services Canada account does not constitute endorsement.

We will take steps to remove or block a follower if that follower does not abide by Twitter's terms of service.

Availability

Shared Services Canada will generally update and monitor the Department’s Twitter account during regular office hours, Monday to Friday from 8:00 a.m. to 5:00 p.m. Eastern Standard Time.

Twitter may occasionally be unavailable and we accept no responsibility for lack of service owing to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers. All @Replies and Direct Messages (DMs) will be read and any emerging themes or suggestions will be passed to the appropriate resource in the Department.

The Department does not commit to reply individually to all messages received via Twitter. Responses to @Replies and Direct Messages will be handled on a case-by-case basis.

Media Requests

Media requests should be sent to SSC.media-medias.SPC@canada.ca.

Accessibility

The Government of Canada is committed to achieving a high standard of accessibility and will endeavour to address issues with third-party service provider platforms which may affect its content. A more accessible version of Twitter is located at http://www.accessibletwitter.com. Twitter, as a third-party service provider, is not bound by Government of Canada policies for web accessibility.

Privacy

Twitter is not a Government of Canada website. Users are encouraged to read the privacy policy of third-party service providers, such as Twitter.

Information shared with Shared Services Canada Twitter accounts is subject to the Access to Information Act.

Users are strongly advised not to post personal information, such as home addresses and telephone numbers, photographs containing images of identifiable individuals, and any other information consisting of personal information as defined in Section 3 of the Privacy Act. Please note that Shared Services Canada does not intend to collect any personal information that may be submitted via Twitter.

Official Languages

Shared Services Canada respects the Official Languages Act and is committed to ensuring that information products are available in both French and English. Tweets will be posted simultaneously in both official languages - in English on the @SSC_CA account, and in French on the @SPC_CA account. @Replies that require a response will be answered in the official language of origin.

Users should be aware that some links may direct users to third-party sites that are not subject to the Official Languages Act and these sources may only be available in the language in which they are written.

Twitter.com is available in multiple languages including English and French. To change your settings in Twitter, select either "English" or "French" from the language selection menu available in your account settings.

Links to Other Websites

Links to websites not under the control of the Government of Canada are provided solely for the convenience of users. The Government of Canada is not responsible for the accuracy, currency or the reliability of the content. The Government of Canada does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Other Shared Services Canada Staff Tweeting

Some Shared Services Canada staff tweet under their own names or pseudonyms. Despite their professional affiliation with Shared Services Canada, their tweets do not represent the official position of the Department, and should be considered the product of each individual as a private citizen.

Additional Information

If you are looking for information about the Department, please consult Shared Services Canada’s website.

Should you want to contact us, you can find detailed information about our coordinates in Contact Us.

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