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Standing Committee on Government Operations and Estimates, Shared Services Canada – Customer Satisfaction Feedback Initiative, 2019-20

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Green – Increase

Red – Decrease

Table 1 – Customer Satisfaction Feedback Initiative (CSFI) Overall Results By Partner as of December 2019Footnote 1
Rank Partner General Satisfaction Questionnaire (Semi-Annual)Footnote 2
January 2019
to June 2019		 +/- January 2018
to December 2018Footnote 4
1 Canadian Northern Economic Development Agency 4.90 0.90 4.00
2 Privy Council Office 4.88 0.71 4.17
3 Library and Archives Canada 4.57 1.52 3.05
4 Veterans Affairs Canada 4.37 0.29 4.08
5 Federal Economic Development Agency for Southern Ontario 4.35 0.11 4.24
6 Immigration, Refugees and Citizenship Canada 4.12 0.57 3.55
7 Natural Resources Canada 4.02 -0.27 4.29
8 Canada School of Public Service 4.00 0.32 3.68
9 Canadian Heritage 4.00 -0.06 4.06
10 Statistics Canada 3.99 0.25 3.74
11 Canada Economic Development for Quebec Regions 3.96 0.86 3.10
12 Royal Canadian Mounted Police 3.94 0.38 3.56
13 Crown-Indigenous Relations and Northern Affairs Canada 3.94 0.55 3.39
14 Indigenous Services Canada 3.94 0.55 3.39
15 Public Service Commission of Canada 3.90 1.72 2.18
16 Financial Transactions and Reports Analysis Centre of Canada 3.86 0.04 3.82
17 Agriculture and Agri-Food Canada 3.85 -0.09 3.94
18 Immigration and Refugee Board of Canada 3.82 0.35 3.47
19 Public Safety Canada 3.72 -0.13 3.85
20 Public Services and Procurement Canada 3.69 0.25 3.44
21 Canadian Food Inspection Agency 3.69 0.69 3.00
22 Correctional Service Canada 3.62 0.26 3.36
23 Department of Justice Canada 3.59 -0.03 3.62
24 Parks Canada 3.53 0.23 3.30
25 Western Economic Diversification Canada 3.53 0.18 3.35
26 Global Affairs Canada 3.45 -0.70 4.15
27 Atlantic Canada Opportunities Agency 3.39 0.50 2.89
28 Fisheries and Oceans Canada 3.39 0.37 3.02
29 Canada Revenue Agency 3.37 0.27 3.10
30 Employment and Social Development Canada 3.34 0.62 2.72
31 Transport Canada 3.33 0.18 3.15
32 Innovation, Science and Economic Development Canada 3.29 0.58 2.71
33 Canada Border Services Agency 3.24 0.13 3.11
34 Environment and Climate Change Canada 3.21 -0.31 3.52
35 Infrastructure Canada 3.21 0.33 2.88
36 Canadian Nuclear Safety Commission 3.18 0.35 2.83
37 Department of Finance Canada 3.14 -0.02 3.16
38 National Defence 3.11 -0.12 3.23
39 Public Health Agency of Canada 3.10 -0.36 3.46
40 Health Canada 3.10 -0.36 3.46
41 Canadian Space Agency 3.03 -0.95 3.98
42 National Research Council Canada 2.80 -0.08 2.88
43 Treasury Board of Canada Secretariat 2.73 -0.32 3.05
Overall 3.66 0.24 3.42
Table 2 – Customer Satisfaction Feedback Initiative (CSFI) Overall Results By Partner as of December 2019Footnote 1
Rank Partner General Satisfaction Questionnaire (Semi-Annual)Footnote 3
April 2019
to September 2019		 +/- October 2018
to March 2019
1 Privy Council Office 4.70 -0.13 4.83
2 Canadian Heritage 4.67 0.62 4.05
3 Natural Resources Canada 4.29 0.13 4.16
4 Atlantic Canada Opportunities Agency 4.27 0.88 3.39
5 Canada School of Public Service 4.27 0.03 4.24
6 Western Economic Diversification Canada 4.20 0.04 4.16
7 Public Safety Canada 3.95 0.19 3.76
8 Federal Economic Development Agency for Southern Ontario 3.90 0.43 3.47
9 Financial Transactions and Reports Analysis Centre of Canada 3.88 0.17 3.71
10 Department of Finance Canada 3.82 0.35 3.47
11 Immigration, Refugees and Citizenship Canada 3.79 -0.17 3.96
12 Veterans Affairs Canada 3.79 0.04 3.75
13 Royal Canadian Mounted Police 3.77 0.01 3.76
14 Global Affairs Canada 3.74 0.07 3.67
15 Treasury Board of Canada Secretariat 3.73 0.73 3.00
16 Canada Border Services Agency 3.65 0.39 3.26
17 Library and Archives Canada 3.62 0.43 3.19
18 Indigenous Services Canada 3.59 0.33 3.26
19 Crown-Indigenous Relations and Northern Affairs Canada 3.59 0.33 3.26
20 Statistics Canada 3.57 0.27 3.30
21 Canada Economic Development for QuebecRegions 3.52 -0.10 3.62
22 National Defence 3.52 0.09 3.43
23 Infrastructure Canada 3.52 0.33 3.19
24 Environment and Climate Change Canada 3.52 0.21 3.31
25 Fisheries and Oceans Canada 3.50 0.22 3.28
26 Parks Canada 3.50 0.83 2.67
27 Immigration and Refugee Board of Canada 3.48 0.30 3.18
28 Transport Canada 3.48 0.16 3.32
29 Employment and Social Development Canada 3.42 -0.02 3.44
30 Canadian Food Inspection Agency 3.39 -0.44 3.83
31 Department of Justice Canada 3.38 -0.37 3.75
32 Canadian Nuclear Safety Commission 3.35 0.31 3.04
33 Innovation, Science and Economic Development Canada 3.33 -0.03 3.36
34 Agriculture and Agri-Food Canada 3.29 -0.25 3.54
35 Public Services and Procurement Canada 3.19 -0.16 3.35
36 Health Canada 3.12 -0.04 3.16
37 Public Health Agency of Canada 3.12 -0.04 3.16
38 National Research Council Canada 3.11 0.64 2.47
39 Canada Revenue Agency 3.00 0.17 2.83
40 Canadian Northern Economic Development Agency 2.96 -0.84 3.80
41 Public Service Commission of Canada 2.84 -0.40 3.24
42 Canadian Space Agency 2.73 -0.27 3.00
43 Correctional Service Canada 2.67 -0.70 3.37
OverallFootnote 5 3.57 0.10 3.47

Source: Partner feedback questionnaires

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