Government of Canada Awards Toll-Free Network Services Contract

News Release

OTTAWA (Ontario), January 13, 2017 – Our government is committed to building a modern, secure, and reliable platform for the digital delivery of programs and services to Canadians. The Honourable Judy M. Foote, Minister of Public Services and Procurement and Minister responsible for Shared Services Canada, announced the awarding of a 10-year, $52.2M contract to Rogers Communications Canada Inc. to provide modern and reliable toll-free (1-800) network services for citizens to contact the Government of Canada. 

The Toll-Free Network Services contract will consolidate and modernize telecommunications services and provide secure, reliable toll-free services for Canadians and businesses to contact the Government of Canada and receive the assistance they expect. 

Quick Facts 

  • Shared Services Canada engaged the telecommunications industry and conducted an open, fair and transparent procurement process for the provision of national and international toll-free network services for the Government of Canada. 
  • The Toll-Free Network Services contract will replace multiple contracts currently in place for more than 15,000 toll-free numbers. It will provide better and more secure services for citizens and businesses contacting the Government. An estimated $20M will be saved over the life of the Toll-Free Network Services contract. 
  • The contract will allow the Government to adapt to peak-period calling demands and ensure timely service delivery to Canadians. 

Quotes 

“The Toll-Free Network Services contract demonstrates our Government’s commitment to modernize our telecommunications services and to enhance program delivery for Canadians from coast to coast to coast. This new contract will ensure Canadians have a secure and reliable system to access Government of Canada services.” – Judy M. Foote, Minister of Public Services and Procurement and Minister responsible for Shared Services Canada 

Contact
Media Relations
Shared Services Canada
613-670-1626
ssc.media-medias.spc@canada.ca

 


Search for related information by keyword
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: