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Emergency response to COVID-19

Due to building closures in response to COVID-19, we are unable to access mailed or faxed complaints. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We continue to work hard to respond to your complaints and thank you for your patience. Please note, response times may be lengthened during this time. For information about how to keep yourself and your families safe, please visit or call 1-833-784-4397. 

Before you submit a complaint to the Taxpayers' Ombudsman, please read our Complaints we review section.

General Enquiries 

Office hours:
8:15 a.m. to 4:30 p.m. (Eastern Time)
Monday to Friday (except holidays)

Office/mailing address:
Office of the Taxpayers' Ombudsman
1000-171 Slater Street
Ottawa, Ontario
K1P 5H7

+1-866-586-3839 (Canada and the United States)
+1-613-946-2310 (outside Canada and the United States)*

* Please note that we accept collect calls.

+1-866-586-3855 (Canada and the United States)
+1-613-941-6319 (outside Canada and the United States) 

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* Please note that we accept collect calls. 




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