Contact us

Emergency response to COVID-19

Due to COVID-19 measures, we have limited access to mailed complaints and our response times may be lengthened. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We are working hard to respond to your complaints, and thank you for your patience. Visit Canada.ca/coronavirus or call 1-833-784-4397 for COVID-19 updates.

Before you submit a complaint to the Taxpayers' Ombudsperson, please read our Complaints we review section.

General Enquiries 

Office hours:
8:15 a.m. to 4:30 p.m. (Eastern Time)
Monday to Friday (except holidays)

Office/mailing address:
Office of the Taxpayers' Ombudsperson
1000-171 Slater Street
Ottawa, Ontario
K1P 5H7
Canada

Telephone:
+1-866-586-3839
+1-613-946-2310 (outside Canada and the United States)*

* Please note that we accept collect calls.

Facsimile:
+1-866-586-3855
+1-418-566-0321 (outside Canada and the United States) 

Comments about our office:
We welcome your comments in the Web form below.
Provide feedback

 

Media relations (for media use only) 

Telephone:
+1-613-402-1578*

* Please note that we accept collect calls. 

Email:
Mediarelations@oto-boc.gc.ca

 

Outreach

Would you like to invite us to your event? The Office of the Taxpayers' Ombudsperson welcomes every opportunity to raise awareness about how taxpayers can benefit from the service we offer. 

Email:
outreachacg@oto-boc.gc.ca

 

 

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