Examining systemic issues
The power to report is a significant power. It brings a public voice to existing issues, shedding light on why they are occurring, what needs to be done to correct them and how they can be prevented in the future.
For the Taxpayers’ Ombudsman, examining and publicly reporting on existing systemic service and fairness issues with the Canada Revenue Agency (CRA) in the form of Systemic Examination Reports is making a difference for taxpayers.
The recommendations found within each Systemic Examination Reports are aimed at helping the CRA improve its policies and procedures to better serve taxpayers. They are presented directly to the Minister of National Revenue.
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