Contact Great-West Life

Great-West Life is the administrator of the Public Service Dental Care Plan (PSDCP).

Telephone

You can contact Great-West Life on their dedicated Customer Contact Services phone line for the Public Service Dental Care Plan (PSDCP).

Toll free: 1-855-415-4414

Monday to Friday: During business hours

Outside of North America: 204-946-1190

TTY – For the Deaf or Hard of Hearing: 1-800-990-6654 or Winnipeg (204) 946-7281

Online

You can access your personal Public Service Dental Care Plan account online through the Great-West Life GroupNet website. An access ID and password are required. Register at Great-West Life GroupNet.

Your online account allows you to:

  • submit a claim electronically
  • obtain coverage information
  • download and print personalized claim forms
  • view the status of claims and print details of past claims
  • determine eligibility for the next dental examination
  • sign up for direct deposit and paperless Explanation of Benefits (i.e. claim statement)

Mail

All paper claims should be mailed to Great-West Life, to one of the following mailing addresses.

For Canadian residents except residents of Quebec:

Winnipeg Benefit Payments
P.O. Box 6025 Station Main
Winnipeg MB
Canada
R3C 3C7

For Quebec residents, other than the National Capital Region:

Montreal Benefit Payments
Place Bonaventure
800 de la Gauchetière Street West
Suite 5800
Montreal QC
Canada
H5A 1B9

For employees residing outside Canada

Great-West Life Health & Dental Benefits
Foreign Benefit Payments
P.O. Box 6000
Winnipeg MB
Canada
R3C 3A5

Appeals

If you do not agree with how your Public Service Dental Care Plan claim was processed, refer to Appealing an Assessment in the PSDCP Member Booklet for information.

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