Frequently asked questions for employees in the core public administration: Collective agreement implementation

This document has been created to help you understand the impact of your new collective agreement as salary revisions are implemented in the Phoenix pay system.

This document is evolving. It will continue to be updated as more questions are identified.

If you have additional questions, please see Appendix C for a complete list of contact information.

Section 1: General questions

  • When will my collective agreement be implemented?

    Employees will begin receiving salary increases and retroactive payments in the coming weeks and months, as the new collective agreements are ratified and signed. Depending on the collective agreement, the employer has between 90 and 150 days to implement it. Provisions not related to salary will also take effect on the date the agreement is signed. You can find out about the status of your collective agreement by going to the Collective Bargaining Update page or by contacting your union. See Appendix A for a list of the unions and links to their web pages. Once the new collective agreement for your occupational group is signed, you will be able to read it on the TBS website.

  • What is a salary revision?

    A salary revision is a change in the rate of pay applicable to a specific classification group.

    Salary tables that reflect the new salary rates are usually negotiated between a bargaining agent and the employer (the Treasury Board of Canada Secretariat or other entity), or they are achieved by arbitral award. The rates remain in effect until an agreement is renegotiated or a new arbitral award has been made.

    Note: An arbitral award is an award made by the Federal Public Sector Labour Relations and Employment Board or by an arbitrator and deals only with terms and conditions of employment that could not be settled by collective bargaining.

  • When will my regular pay change?

    You should see your new pay rate as soon as the new salary tables are inputted into both the Phoenix pay system and your department’s human resources system. Information on when the salary tables are updated in the systems is available on the Collective Bargaining Update page.

  • What is the retroactive period?

    The retroactive period is the period dating back to the start of a new collective agreement for which a salary revision applies.

    Once the new salary rates are entered into Phoenix, you will start receiving your regular pay for the current and future pay periods at the new rate. This payment could also include payment for allowances that have been implemented or modified with the signing of the new collective agreement or the arbitral award.

    Retroactive payments are made in the current pay period when new rates of pay are applied to any past wages or salary earned. They are calculated based on the amount of time an employee was active in the affected position starting with the effective date of the salary revision and ending on the last day of the pay period prior to the entry of the new rates of pay into the Phoenix pay system.

  • Who is entitled to retroactive pay?

    Employees, former employees and, in the case of death, the estates of former employees who were employees in the retroactive period, are all entitled to retroactive pay. For more information, see the Pay Administration section of your collective agreement.

  • When will I receive my retroactive pay?

    Unless a longer timeframe is specified in the agreement, the employer is bound by the Federal Public Sector Labour Relations Act to implement the provisions of the new collective agreement within 90 days after the day it is signed. However, for the current round of collective agreements, most unions have amended this timeframe to 120 or 150 days. To find out the timeframe for your collective agreement, go to the Collective Bargaining Update page.

  • Are entitlements or allowances adjusted as a result of a salary revision?

    Yes. Some examples of the entitlements and allowances that will be adjusted as a result of a salary revision are:

    • extra duty pay
    • additional hours worked
    • maternity leave allowance
    • parental leave allowance
    • vacation leave and extra duty pay cash-out
    • severance pay
    • salary for the month of death
    • transition support measure
  • Are other payments made following the signing of a collective agreement or an arbitral award?

    Following the signing of your collective agreement or arbitral award, you may receive additional payments such as payments for new special allowances or a signing bonus (see the section on the Signing Bonus). For more information about additional payments to which you may be entitled, contact your union representative or, if you are not represented by a union, consult the Collective Bargaining Update page.

  • Are increases to allowances retroactive?

    Every collective agreement or arbitral award has different provisions and agreements regarding allowances. For more information, contact your union representative or, if you are not represented by a union, consult your manager.

  • How will I receive my retroactive pay?

    Employees will receive their retroactive pay with their regular pay. In most cases, they will receive more than one payment for the retroactive pay to which they are entitled. The deadlines for completing all retroactive payments vary from 90 to 150 days from signing, depending on the collective agreement. To find out the deadline for your collective agreement, consult the Collective Bargaining Update page or contact your union representative.

  • How do I know whether I’ve received retroactive pay?

    The ability to view pay stubs and mass retro payments in the Phoenix pay system is currently unavailable. You can access your pay stub to see your information via the Pay Stubs and Archived Tax Slips link on the Compensation Web Applications web page.

  • What do I do if I haven’t received any retroactive pay?

    If you have not received your retroactive pay 45 days prior to the end of the implementation deadline for your collective agreement, submit a Phoenix feedback form to the Public Service Pay Centre or contact your compensation advisor/unit.

  • What do I do if I think my retroactive payments are incorrect?

    If you think there is a problem with your new salary rates or your retroactive payments, contact the Public Service Pay Centre or your compensation advisor/unit. If you are not receiving your new salary on the second pay day after the salary tables have been updated in the pay and human resources systems, report that to the pay centre or to your compensation advisor/unit. Suspected problems with retroactive payouts should be reported 3 pay periods before the last day of the collective agreement implementation period. Information on when each salary table is uploaded and the last day of collective agreement implementation can be found on the Collective Bargaining page.

    Before you submit a Phoenix feedback form to the Public Service Pay Centre or contact your compensation advisor/unit about a possible problem, use the Phoenix Self Service feature to review all information on any retroactive payments issued to you, automatically or manually, dating back to the signing of the collective agreement. For how to do this, see the answer to How will I receive my retroactive payment? Review this information with your union representative, or, if you are not represented by a union, with your manager.

    If you still think your retroactive pay is incorrect, provide the most detailed information possible to the Public Service Pay Centre in a Phoenix feedback form, contact the pay centre at 1-855-686-4729, or contact your compensation advisor/unit. You may also consult your union representative.

  • Why am I seeing multiple cheques or deposits?

    There are various reasons you might be receiving multiple cheques or deposits, for example:

    • You worked overtime during the period for which retroactive pay is being processed and for which you are entitled to a retroactive payment.
    • You worked for multiple departments at the same time.
    • You were owed payments for one or more periods of acting duty within the bargaining unit.
  • Why can’t I get my complete retroactive payment at the same time?

    There are various reasons, for example:

    • Part or all of your retroactive pay was processed manually, possibly in different stages.
    • You were on leave with income averaging.
    • Your maternity or parental leave and your top-ups were recalculated.
    • You were owed retroactive payments under several collective agreements or arbitral awards.
  • I can’t log onto the Phoenix pay system to see my information. Why?

    Note: The ability to view pay stubs and mass retro payments in the Phoenix pay system is currently unavailable. You can access your pay stub to see your information via the Pay Stubs and Archived Tax Slips link on the Compensation Web Applications web page.

    If you don’t have access because, for example, you are a new employee or your workplace does not permit such access, or because you are currently on leave, contact the Compensation Web Applications (CWA) help desk at 1-855-634-2358 or tpsgc.awraide-cwahelp.pwgsc@tpsgc-pwgsc.gc.ca for assistance.

    You need a myKEY account to access Phoenix. Obtaining one is easy and only takes a few minutes:

    You will need to provide your PRI (personal record identifier), a government email address and your date of birth.

  • What do I do if I’ve moved?

    If you are an active employee, you can view your retroactive revision payment electronically through Phoenix Self Service. If the direct deposit indicator for your account is set to supress, you will receive a paper cheque. Make sure the mailing address in Phoenix is up to date. You can update this information using Self Service.

    If you are a former employee, you will receive a paper cheque. If you have changed your home address since you left the government and were working for a department or agency that is serviced by the Public Service Pay Centre, contact the pay centre at 1-855-686-4729. If your former department or agency is not serviced by the pay centre, contact your departmental compensation advisor/unit.

    List of departments and agencies serviced by the Public Service Pay Centre

  • I lost my cheque. What do I do?

    If your cheque has been lost or stolen, it will be replaced. To get a replacement cheque, you must complete 2 forms:

    If you are on leave or are a former employee, contact the Compensation Web Applications help desk at 1-855-634-2358 or tpsgc.awraide-cwahelp.pwgsc@tpsgc-pwgsc.gc.ca for assistance.

    If your department or agency is serviced by the Public Service Pay Centre, you must submit these 2 forms with a Pay Action Request form. In section 2 of the form, choose work type Cheque from the drop-down menu; in section 3, choose sub-type Lost - Stolen Cheques.

    If your department or agency is not serviced by the pay centre, you must submit these forms to your departmental compensation advisor/unit.

  • Will I receive retroactive pay for overtime I worked?

    Yes. If your salary rate has been revised, you will also receive any corresponding adjusted payments for your eligible overtime.

  • Can I ask for a confirmation of employment with my new salary?

    Yes, but only if the salary revision has been processed. You can ask your manager to fill out the Confirmation of Employment Letter, which will confirm how long you have been employed by the Government of Canada and indicate your current annual salary. However, this letter will only reflect the salary rates that are currently in the Phoenix pay system. Therefore, if the retroactive salary revision has not yet been processed and the new rates of pay are not yet in the system, they will not be reflected in your confirmation of employment letter. On the Collective agreements for public service web page, you will be able to see when the salary tables for your collective bargaining unit are updated in Phoenix.

    Note: If your department or agency is not serviced by the Public Service Pay Centre, contact your compensation advisor/unit to find out how to obtain a confirmation of employment letter.

Section 2: Employment type and tenure

  • I am a student. Does this affect me?

    No. The signing of the collective agreements does not impact student rates of pay. These are revised through a different process.

    When student rates of pay are revised, students will be notified of the changes to their pay at that time. The Treasury Board of Canada Secretariat has released information to indicate that student rates will be increased effective May 1, 2017.

    For more information, please speak to your manager or consult the TBS website.

  • I am a casual, term or seasonal employee. Does this affect me?

    Yes. Casual employees, term employees and seasonal employees in positions under the applicable collective agreements are entitled to the new revised salary rates. They will receive retroactive payments for periods worked for which salary revisions apply following the signing of the applicable collective agreement or an arbitral award. For more information, consult your union representative, or, if you are not represented by a union, your manager.

  • I work part time. Does this affect me?

    Yes. Part-time employees and part-time workers in positions under the applicable collective agreements are entitled to the new revised salary rates. They will receive retroactive payments for periods worked for which salary revisions apply following the signing of the applicable collective agreement or an arbitral award. For more information, consult your union representative, or, if you are not represented by a union, your manager.

Section 3: Tax implications

  • Will income tax be deducted from my retroactive payments?

    Yes. The total amount to be deducted for federal and provincial income tax is determined from tax tables established by the Canada Revenue Agency and Revenu Québec that apply to the province or territory where you work.

  • Can I apply for a tax waiver on the retroactive payment?

    Yes, if you have enough room available in your RRSP (Registered Retirement Savings Plan). There is no blanket tax waiver for the retroactive payment. You must apply directly to the Canada Revenue Agency or to Revenu Québec for a waiver and submit the appropriate documentation to the Public Service Pay Centre or your department or agency’s compensation unit before the salary revision process is calculated and produced.

    Once you have the waiver, send it, along with the appropriate documentation to:

    • the Public Service Pay Centre, using the Pay Action Request form. In section 2 of the form, choose work type Deductions from the drop-down menu; in section 3, choose sub-type One-time tax exemption; or
    • send it to your compensation advisor/unit, if your department or agency is not serviced by the Public Service Pay Centre

    Note: It is strongly recommended that you contact the Canada Revenue Agency or Revenu Québec immediately if you are considering applying for a tax waiver to apply on upcoming retroactive revision payments.

  • Can I transfer the retroactive payment directly to an RRSP account?

    No, you cannot transfer retroactive payments directly into an RRSP (Registered Retirement Savings Plan) account. However, you can apply for a tax waiver if you have room in your RRSP. You must apply directly to the Canada Revenue Agency or to Revenu Québec for a waiver, and submit the appropriate documentation to the Public Service Pay Centre or to your compensation unit. For more details, see Can I apply for a tax waiver on the retroactive payment?

  • My tax waiver was not processed. Why?

    If tax waiver documents were received later than the date the system processed the salary revision and retroactive pay calculation, the tax waivers cannot be applied to the retroactive payment(s).

    If your retroactive payment has already been issued but the tax waiver was not applied, it cannot be applied retroactively. You may choose to look into alternative options with your financial advisor or banking institution to offset the impact of this lump-sum payment on your taxes.

  • I received a lump-sum payment that puts me into a different tax bracket. What can I do?

    You may choose to look into options with your financial advisor or banking institution to offset the impact of this lump-sum payment on your taxes.

Section 4: Changes to basic pay and other salary considerations

  • I was promoted, demoted, deployed (transferred), or in an acting situation during the retroactive period. Will my pay be recalculated?

    Yes. The rate of pay will be recalculated using the revised rates of pay for promotions, demotions deployments (transfers) or acting situations that were effective during the retroactive period under the applicable collective agreement. Pay for periods in acting situations outside the collective agreement may be revised based on your new substantive salary.

  • When will my acting pay, promotion or increment be processed?

    If your acting pay, promotion or increment was not processed when the salary revision was made in the pay system, you will not see the applicable retroactive payment for your acting, promotion or increment. However, as soon as your acting, promotion or increment is processed, the most up-to-date salary rates will be used to calculate the retroactive payment owed to you.

  • When will my demotion be processed?

    If your demotion was not processed when the salary revision was made in the pay system, the system will process a retroactive payment using the rate of pay that appears in the system for you at that time.

  • My salary is protected. Will this continue?

    Yes. If your salary is protected, your salary will remain at the protected rate unless the new rate is higher. If your protected rate of pay has been revised because of the signing of a collective agreement, you will receive a retroactive revision payment for the difference.

  • There are garnishments made from my pay. What will happen to these?

    If your salary is being garnished on a percentage basis, any revision or retroactive payments you receive will be garnished at the same rate. If your salary is being garnished at a flat amount every payment, your retroactive revision payment will not be garnished.

Section 5: Leave situations

  • I am on leave without pay. How will I be affected?

    If you are on leave without pay, you will receive any retroactive salary payments to which you are entitled for time worked during the retroactive period. Any payment owed to you while on leave without pay will be issued to you by direct deposit. You should also receive a detailed pay stub at the most recent home address on file for you. If you do not receive a detailed pay stub by the deadline for implementation of your collective agreement, contact the Compensation Web Applications (CWA) help desk to request that a printed copy of your retroactive revision payment be sent to your current home address. The CWA help desk will need your name, your PRI (personal record identifier), which pay stub you want, and your current mailing address. You may contact the CWA help desk in two ways:

  • Why can’t I check Phoenix while I’m on leave without pay?

    Phoenix is not accessible from your home internet connection. You can only access it from a Government of Canada network. If you have remote access to your departmental network, then you will be able to access Phoenix Self Service. To find out whether your department has remote access, contact your department’s information technology help desk.

  • Will I receive retroactive adjustments for maternity or parental top-ups?

    Yes. Maternity and parental top ups that fall within the retroactive period will be recalculated based on your new revised salary. You will receive a retroactive payment for the difference.

  • What about the impact on Employment Insurance (EI)? Do I need to report retroactive payments as income to EI?

    You should contact Service Canada, or if you are a resident of the Province of Quebec, the Québec Parental Insurance Plan, to find out the impacts of any retroactive payments you receive on your Employment Insurance benefits and to find out what type of earnings you must report.

  • I am on leave with income averaging (LIA). How will I be affected?

    You may receive more than one retroactive payment for LIA periods covered in the retroactive period.

  • I was receiving disability insurance or workers’ compensation during the retroactive period. How will I be affected?

    If you were receiving disability insurance or workers’ compensation payments during the retroactive period, the underwriters of the plans will be notified of the pay rate change. This is a manual process undertaken by compensation advisors at the Public Service Pay Centre or in your department or agency’s compensation unit.

    To find out how this will impact your disability insurance payments, you must contact the insurer. Contacts for both disability insurance (Sun Life) and the Public Service Management Insurance Plan (Industrial Alliance) are listed in Annex C. However, the insurers will only be able to advise you once they have received your latest information.

  • How will this affect the cash-out of my vacation leave or compensatory leave?

    If your salary rate has been revised, your vacation leave or compensatory leave cash-outs in the retroactive period will also be revised.

Section 6: Transfers and secondments

  • My transfer is not completed yet. How will I be affected?

    Your new salary and retroactive payments will be processed using the salary rates and classification information that are in the pay system for you when the salary revision is processed. If this information is not up to date because of an incomplete transfer, the information will be adjusted once your transfer has been completed.

  • I’m in the midst of a transfer. Do I contact my new department or my old department?

    If both departments are serviced by the Public Service Pay Centre, contact the pay centre by calling 1-855-686-4729 or by submitting a Phoenix feedback form.

    If neither or only one of the departments is serviced by the Public Service Pay Centre, contact your old department because it is processing your payments for the retroactive period and has access to view your compensation information.

    List of departments and agencies serviced by the Public Service Pay Centre

  • I am on a secondment. Which department do I deal with?

    While on secondment, your home department continues to be responsible for your pay and will be responsible for your retroactive payments.

Section 7: Overpayments

  • I had an overpayment. How will I be affected?

    Your retroactive payment may be impacted by your overpayment.

    If the overpayment is set to be collected from the first available funds, the system will collect the full amount of the overpayment from your retroactive payment. Once the full amount of the overpayment has been collected, the remainder of the retroactive payment amount, if any, will be paid to you.

    If you have an overpayment that is being repaid with a set amount deducted from each regular pay, this should not be affected by your retroactive payment.

Section 8: Dual employment and dual remuneration

  • I am on a leave of absence from one department while I work in another. How will I be affected?

    If you are eligible for a revision and retroactive payments from both positions, you will receive separate payments.

  • I’m working for 2 departments at the same time. How will I be affected?

    If you are eligible for a revision and retroactive payments from both positions, you will receive separate payments for each position.

Section 9: Signing bonus for represented employees and lump-sum payments for unrepresented and excluded employees

  • Who is eligible to receive a signing bonus?

    To date, the PA, EB, TC and PR(NS) bargaining units have signed collective agreements with signing bonuses. Full-time employees in departments and agencies of the core public administration who are a member of these four bargaining units on the date their new collective agreement was signed are eligible to receive the signing bonus.

    Part-time employees, and employees in an acting position, may be eligible for the signing bonus under specific conditions:

    • If your acting position is in the PA, EB, TC or PR(NS) bargaining unit, you are eligible for the signing bonus, if you were acting for the full month of June 2017 (June 1 to June 30, 2017).
      • Similarly, if your acting position was out of the bargaining unit for the full month of June 2017 (June 1 to June 30, 2017), you are NOT eligible for the signing bonus.
    • If you are a part-time employee who works more than a third of the regular hours, you are entitled to the signing bonus.

    Casual workers, students and term employees working for less than three months are NOT entitled to the signing bonus.

    Additional details about signing bonuses are provided in this section. If you have other questions, contact your union representative or consult your manager.

  • Are employees in excluded and unrepresented positions eligible to receive a signing bonus?

    Employees in excluded and unrepresented positions can expect to receive a lump-sum payment equivalent to the signing bonus during the implementation period if their relevant collective agreement included a signing bonus.

    For more information, refer to Who is eligible to receive a lump-sum payment? For definitions of excluded and unrepresented positions, see the Directive on Terms and Conditions of Employment for Certain Excluded/Unrepresented Employees.

  • Am I eligible for a signing bonus as an employee on leave without pay?

    As an employee on leave without pay (LWOP) you are eligible to receive a signing bonus, unless you are on LWOP for the purposes of taking another position (dual employment).

    Employees on LWOP for dual employment purposes are not eligible for the bonus under their LWOP position. However, you could be eligible to receive the signing bonus if the position you have taken is under one of the relevant collective agreements.

    For more information on eligibility, see Who is eligible to receive a signing bonus?

    For other questions about signing bonuses, contact your union representative or consult your manager.

  • If I am working in two positions, am I eligible for more than one signing bonus?

    If you are being paid for two positions at the same time (dual remuneration) and meet the eligibility criteria, you are entitled to receive:

    • only one signing bonus, if both positions are under same collective agreement (for example, both in the PA group)
    • more than one signing bonus, if the positions are under two different collective agreements (for example, in the PA group and the TC group)

    For more information on eligibility, see Who is eligible to receive a signing bonus?

    For other questions about signing bonuses, contact your union representative or consult your manager.

  • I didn’t receive my signing bonus. When does it have to be paid?

    The provisions of collective agreements must be implemented within the negotiated timelines, including provisions about when the signing bonus will be paid. For example, the signing bonus for the PA group has to be paid 150 days from the signature of the agreement and can be paid at any point during this period. When automated processing of payments is not feasible, some pay transactions, including the signing bonus, may need to be done manually by a compensation advisor to meet implementation timelines.

  • Who is eligible to receive a lump-sum payment?

    Excluded and unrepresented employees are eligible to receive a lump-sum payment in lieu of a signing bonus under certain conditions.

    To date, full-time employees in excluded positions whose relevant collective agreement is the PA, EB or TC group are eligible to receive a lump-sum payment in lieu of a signing bonus.

    Full-time employees in unrepresented positions whose relevant collective agreement is the PA group are eligible to receive a lump-sum payment in lieu of a signing bonus.

    In both cases, employment must be in departments and agencies of the core public administration as of .

    For the terms and conditions that apply to excluded and unrepresented part-time employees, employees in acting positions, casual workers, students and term employees working less than three months, see Who is eligible to receive a signing bonus?

    For other questions about lump-sum payments, contact your manager.

  • Am I eligible for a lump-sum payment as an employee on leave without pay?

    As an employee on leave without pay (LWOP) you are eligible to receive a lump-sum payment, unless you are on LWOP for the purposes of taking another position (dual employment).

    Employees on LWOP for dual employment purposes are not eligible for the lump-sum payment under their LWOP position. However, you could be eligible to receive the lump-sum payment if the position you have taken qualifies for such payment.

    For more information on eligibility, see Who is eligible to receive a lump-sum payment?

    For other questions about lump-sum payments, contact your manager.

  • If I am working in two positions, am I eligible for more than one lump-sum payment?

    If you are being paid for two positions at the same time (dual remuneration) and meet the eligibility criteria, you are entitled to receive:

    • only one lump-sum payment, if both positions are under the same relevant collective agreement (for example, both under the PA group)
    • more than one lump-sum payment, if the positions are under two different collective agreements (for example, under the PA group and the TC group)

    For more information on eligibility, see Who is eligible to receive a lump-sum payment?

    For other questions about the lump-sum payments, contact your manager.

  • I didn’t receive my lump-sum payment. When does it have to be paid?

    There is no set time frame to provide lump-sum payments to unrepresented or excluded employees. Public Services and Procurement Canada and the Treasury Board of Canada Secretariat are working together to issue lump-sum payments to these employees in a timely fashion, similar to the implementation time frame for represented employees.

Section 10: Former Government of Canada employees

  • As a former employee, will I be able to access Phoenix or the Compensation Web Applications (CWA)?

    No, as a former employee, you will not be able to access or view your pay using Phoenix or CWA. Phoenix and CWA are only accessible to Government of Canada employees and can only be accessed from the government network by using a “myKEY”.  Any amounts owed to former employees will be paid via paper cheque. You should receive a detailed pay stub along with your paper cheque. You may also contact the CWA Service Desk to request a printed copy. The CWA Service Desk will require your name, PRI and which pay stub you require. The CWA Service Desk will then mail it to your current mailing address.

  • As a former employee, am I eligible to receive a retroactive revision payment?

    Former employees, who worked during periods where the salary rate has since been revised due to the signing of a collective agreement, are entitled to receive a retroactive salary revision payment. Retired employees or employees who have left Canada’s public service will receive a detailed pay stub along with a paper cheque. If you do not receive the detailed pay stub, you may contact the Compensation Web Applications (CWA) Service Desk to request a printed copy. The CWA service desk will require your name, PRI, which pay stub you require to be sent, and your current mailing address. If you have changed your home address since you left the government, you will need to complete the Phoenix Feedback form.

  • How can I contact the Compensation Web Applications (CWA) service desk?

    You can contact the Compensation Web Applications service desk at TPSGC.AWRAIDE-CWAHELP.PWGSC@tpsgc-pwgsc.gc.ca or phone them between the 7:00 am and 6:00 pm Eastern Standard Time or Eastern Daylight Time at 1-855-634-2358 if you are in Canada or in the United States.  From all other location, please call 506-424-4330.

Appendix A: Bargaining agents and their web pages, where applicable

Appendix B: Earning codes

The table below lists the codes used in connection with retroactive payment and provides an explanation for each. The information in the table may help you understand your retroactive payments.

Note: The effective date is the date the collective agreement takes effect, which in most cases is in the past.

Earning code Description Earning code overview
001 Basic pay (also called Regular pay) Retro pay for the period from the signing date of the collective agreement to the end of the pay period prior to the salary revision, when new salary rates were entered into Phoenix.
002 Acting pay / Acting appointment Retro pay for employees who were acting during the period from the signing date of the collective agreement to the end of the pay period prior to the salary revision, based on the effective start and end dates of the acting period.
210 Adjustment of regular pay - Retroactive revision - Current fiscal year Retro pay for adjustment of regular pay from the effective date in the current fiscal year or April 1, whichever is later, to the date prior to the signing of the collective agreement.
211 Adjustment of regular pay - Retroactive revision - Prior fiscal year Retro pay for adjustment of regular pay from the effective date to the date prior to the signing date of the collective agreement in the previous fiscal year.
212 Adjustment of regular pay - Retroactive revision - Prior fiscal year 2 Retro pay for adjustment of regular pay from the effective date to the date prior to the signing date of the collective agreement in the second previous fiscal year.
213 Adjustment of regular pay - Retroactive revision - Prior fiscal year 3 Retro pay for adjustment of regular pay from the effective date to the date prior to the signing date of the collective agreement in the third, fourth or fifth previous fiscal years.
220 Retroactive overtime - Current fiscal year Retro pay for adjustment of overtime from the effective date in the current fiscal year or April 1, whichever is later, to the date prior to the signing of the collective agreement.
221 Retroactive overtime - Prior fiscal year 1 Retro pay for adjustment of overtime pay from the effective date to the date prior to the signing date of the collective agreement in the previous fiscal year.
222 Retroactive overtime - Prior fiscal year 2 Retro pay for adjustment of overtime pay from the effective date to the date prior to the signing date of the collective agreement in the second previous fiscal year.
223 Retroactive overtime - Prior fiscal year 3 Retro pay for adjustment of overtime pay from the effective date to the date prior to the signing date of the collective agreement in the third, fourth or fifth previous fiscal years.

Appendix C: Contact information

Compensation advisor/unit (employees who are not serviced by the Public Service Pay Centre)

  • Consult your departmental intranet site or your direct manager to obtain the contact information for your department’s compensation advisor/unit.

Canada Revenue Agency (individual tax enquiries) (for all employees)

  • Toll-free: 1-800-959-8281

Compensation Web Applications help desk

Public Service Pay Centre

  • To report an issue with your retroactive pay to the Public Service Pay Centre, you must fill out a Phoenix feedback form (accessible only on the Government of Canada network)
  • You may also call the Public Service Pay Centre:
    • In Canada or the United States: 1-855-686-4729
      Monday to Friday, 7 am to 7 pm Eastern Standard Time or Eastern Daylight Time
    • Outside Canada and the United States: 506-424-4330
      Monday to Friday, 7 am to 7 pm Eastern Standard Time or Eastern Daylight Time

Industrial alliance (PSMIP & LTD)

  • Dedicated line for PSMIP: 1-800-830-1255
  • Industrial Alliance general line: 1-877-422-6487

Pension Centre

Québec Parental Insurance Plan (QPIP)

  • Throughout North America, toll-free: 1-888-610-7727
  • Overseas: 1-418-643-7246 (charges apply)

Employment Insurance Telephone Information Service (part of Service Canada)

  • Toll-free: 1-800-206-7218
  • TTY: 1-800-529-3742

Sun Life (disability insurance)

  • Toll-free: 1-800-361-5875
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