2017 Public Service Employee Survey Questionaire

  • My Job
    1. Q1. I have the materials and equipment I need to do my job.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q3. When I prepare written materials, including email, I feel free to use the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q5. I get the training I need to do my job.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    6. Q6. My job is a good fit with my interests.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    7. Q7. My job is a good fit with my skills.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    8. Q8. I have the information, training and equipment I need to ensure my health and safety at work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    9. Q9. I have support at work to balance my work and personal life.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    10. Q10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    11. Q11. I get a sense of satisfaction from my work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    12. Q12. I receive meaningful recognition for work well done.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    13. Q13. I have clear work objectives.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    14. Q14. I know how my work contributes to the achievement of my department’s or agency’s goals.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    15. Q15. Overall, I feel valued at work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    16. Q16. I am proud of the work that I do.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    17. Q17. I have opportunities to provide input into decisions that affect my work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    18. Q18. I am encouraged to be innovative or to take initiative in my work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    19. Q19. I have support at work to provide a high level of service.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    20. Q20. Overall, I like my job.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    21. Q21. I can complete my assigned workload during my regular working hours.
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    22. Q22a. I feel that the quality of my work suffers because of constantly changing priorities
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    23. Q22b. I feel that the quality of my work suffers because of lack of stability in my department or agency.
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    24. Q22c. I feel that the quality of my work suffers because of too many approval stages
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    25. Q22d. I feel that the quality of my work suffers because of unreasonable deadlines
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    26. Q22e. I feel that the quality of my work suffers because of having to do the same or more work, but with fewer resources
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    27. Q22f. I feel that the quality of my work suffers because of high staff turnover
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    28. Q22g. I feel that the quality of my work suffers because of overly complicated or unnecessary business processes
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
  • My Work Unit
    1. Q23. During meetings in my work unit, I feel free to use the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q24. I am satisfied with how interpersonal issues are resolved in my work unit.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q25. In my work unit, every individual is accepted as an equal member of the team.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q26. In my work unit, I believe that we hire people who can do the job.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q27. In my work unit, the process of selecting a person for a position is done fairly.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    6. Q28. In my work unit, unsatisfactory employee performance is managed effectively.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    7. Q29. In my work unit, individuals behave in a respectful manner.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • My Immediate Supervisor
    1. Q30. I receive useful feedback from my immediate supervisor on my job performance.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q31. I can count on my immediate supervisor to keep his or her promises.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q32. My immediate supervisor keeps me informed about the issues affecting my work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    6. Q35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    7. Q36. My immediate supervisor seems to care about me as a person.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    8. Q37. I am satisfied with the quality of supervision I receive.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    9. Q38. Are you a supervisor?
      1. Yes
      2. No
  • Senior Management
    1. Q39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q40. Senior managers in my department or agency lead by example in ethical behaviour.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q41. I have confidence in the senior management of my department or agency.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q42. Senior management in my department or agency makes effective and timely decisions.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q43. I believe that senior management will try to resolve concerns raised in this survey.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    6. Q44. Essential information flows effectively from senior management to staff.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • My Organization (Department or Agency)
    1. Q45. My department or agency does a good job of communicating its vision, mission and goals.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q46. Employees in my department or agency carry out their duties in the public’s interest.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q48. Discussions about values and ethics occur in my workplace.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    6. Q50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    7. Q51. The training offered by my department or agency is available in the official language of my choice.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    8. Q52. My department or agency does a good job of supporting employee career development.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    9. Q53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    10. Q54. I feel I would be supported by my department or agency if I proposed a new idea.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    11. Q55. My department or agency implements activities and practices that support a diverse workplace.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    12. Q56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    13. Q57. Overall, my department or agency treats me with respect.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    14. Q58. I would recommend my department or agency as a great place to work.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    15. Q59. I am satisfied with my department or agency.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    16. Q60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Mobility and Retention
    1. Q61. Do you intend to leave your current position in the next two years?
      1. Yes
      2. No
      3. Not sure
    2. Q62. Please indicate your reason for leaving.
      1. To retire
      2. To pursue another position within my department or agency
      3. To pursue a position in another department or agency
      4. To pursue a position outside the federal public service
      5. End of my term, casual or student employment
      6. Other
  • Harassment

    Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

    Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    1. Q63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
      1. Yes
      2. No
    2. Q64. From whom did you experience harassment on the job? (Mark all that apply.)
      1. Co-workers
      2. Individuals with authority over me
      3. Individuals working for me
      4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
      5. Individuals from other departments or agencies
      6. Members of the public (individuals or organizations)
      7. Other
    3. Q65. Please indicate the nature of the harassment you experienced. (Mark all that apply.)
      1. Aggressive behaviour
      2. Excessive control
      3. Being excluded or being ignored
      4. Humiliation
      5. Interference with work or withholding resources
      6. Offensive remark
      7. Personal attack
      8. Physical violence
      9. Sexual comment or gesture
      10. Threat
      11. Unfair treatment
      12. Yelling or shouting
      13. Other
    4. Q66. What action(s) did you take to address the harassment you experienced? (Mark all that apply.)
      1. I discussed the matter with my supervisor or a senior manager.
      2. I discussed the matter with the person(s) from whom I experienced the harassment.
      3. I contacted a human resources advisor in my department or agency.
      4. I contacted my union representative.
      5. I used an informal conflict resolution process.
      6. I filed a grievance or formal complaint.
      7. I resolved the matter informally on my own.
      8. Other
      9. I took no action.
    5. Q67. Why did you not file a grievance or formal complaint about the harassment you experienced? (Mark all that apply.)
      1. The issue was resolved.
      2. I did not think the incident was serious enough.
      3. The behaviour stopped.
      4. The individual apologized.
      5. Management intervened.
      6. The individual left or changed jobs.
      7. I changed jobs.
      8. I did not know what to do, where to go or whom to ask.
      9. I was too distraught.
      10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
      11. I was advised against filing a complaint.
      12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
      13. Someone threatened me.
      14. I did not believe it would make a difference.
      15. The time limit to file a grievance or a formal complaint had passed.
      16. Other
    6. Q68. Did the harassment you experienced occur while you were an employee of your current department or agency?
      1. Yes
      2. No
    7. Q69. I am satisfied with how matters related to harassment are resolved in my department or agency.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    8. Q70. My department or agency works hard to create a workplace that prevents harassment.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Labour Management Relations and Collective Agreements
    1. Q71. I am familiar with the provisions of my collective agreement.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    2. Q72. The union-management consultation process has been effective in addressing issues in my workplace.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    3. Q73. My immediate supervisor understands and respects the provisions of my collective agreement.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    4. Q74. Senior managers respect the provisions of my collective agreement.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Discrimination

    Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    1. Q75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
      1. Yes
      2. No
    2. Q76. From whom did you experience discrimination on the job? (Mark all that apply.)
      1. Co-workers
      2. Individuals with authority over me
      3. Individuals working for me
      4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
      5. Individuals from other departments or agencies
      6. Members of the public (individuals or organizations)
      7. Other
    3. Q77. Please indicate the type of discrimination you experienced. (Mark all that apply.)
      1. Race
      2. National or ethnic origin
      3. Colour
      4. Religion
      5. Age
      6. Sex
      7. Sexual orientation
      8. Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
      9. Marital status
      10. Family status
      11. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
      12. Disability
      13. Pardoned conviction or suspended record
      14. Other
    4. Q78. What action(s) did you take to address the discrimination you experienced? (Mark all that apply.)
      1. I discussed the matter with my supervisor or a senior manager.
      2. I discussed the matter with the person(s) from whom I experienced the discrimination.
      3. I contacted a human resources advisor in my department or agency.
      4. I contacted my union representative.
      5. I used an informal conflict resolution process.
      6. I filed a grievance or formal complaint.
      7. I resolved the matter informally on my own.
      8. Other
      9. I took no action.
    5. Q79. Why did you not file a grievance or a formal complaint about the discrimination you experienced? (Mark all that apply.)
      1. The issue was resolved.
      2. I did not think the incident was serious enough.
      3. The behaviour stopped.
      4. The individual apologized.
      5. Management intervened.
      6. The individual left or changed jobs.
      7. I changed jobs.
      8. I did not know what to do, where to go or whom to ask.
      9. I was too distraught.
      10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
      11. I was advised against filing a complaint.
      12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
      13. Someone threatened me.
      14. I did not believe it would make a difference.
      15. The time limit to file a grievance or a formal complaint had passed.
      16. Other
    6. Q80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
      1. Yes
      2. No
    7. Q81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    8. Q82. My department or agency works hard to create a workplace that prevents discrimination.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Stress and Well-Being
    1. Q83a. Overall, to what extent do the following factors cause you stress at work?
      1. Pay or other compensation-related issues
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    2. Q83b. Overall, to what extent do the following factors cause you stress at work?
      1. Heavy workload
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    3. Q83c. Overall, to what extent do the following factors cause you stress at work?
      1. Unreasonable deadlines
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    4. Q83d. Overall, to what extent do the following factors cause you stress at work?
      1. Not enough employees to do the work
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    5. Q83e. Overall, to what extent do the following factors cause you stress at work?
      1. Overtime or long work hours
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    6. Q83f. Overall, to what extent do the following factors cause you stress at work?
      1. Balancing work and personal life
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    7. Q83g. Overall, to what extent do the following factors cause you stress at work?
      1. Lack of control or input in decision-making
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    8. Q83h. Overall, to what extent do the following factors cause you stress at work?
      1. Competing or constantly changing priorities
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    9. Q83i. Overall, to what extent do the following factors cause you stress at work?
      1. Lack of clear expectations
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    10. Q83j. Overall, to what extent do the following factors cause you stress at work?
      1. Information overload
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    11. Q83k. Overall, to what extent do the following factors cause you stress at work?
      1. Physical work environment
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    12. Q83l. Overall, to what extent do the following factors cause you stress at work?
      1. Harassment or discrimination
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    13. Q83m. Overall, to what extent do the following factors cause you stress at work?
      1. Issue(s) with my co-worker(s)
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    14. Q83n. Overall, to what extent do the following factors cause you stress at work?
      1. Issue(s) with individual(s) with authority over me
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    15. Q83o. Overall, to what extent do the following factors cause you stress at work?
      1. Issue(s) with individual(s) working for me
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    16. Q83p. Overall, to what extent do the following factors cause you stress at work?
      1. Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    17. Q83q. Overall, to what extent do the following factors cause you stress at work?
      1. Lack of job security
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    18. Q83r. Overall, to what extent do the following factors cause you stress at work?
      1. Personal issues
        1. Not at all 
        2. To a small extent
        3. To a moderate extent 
        4. To a large extent 
        5. To a very large extent 
        6. Don’t know
        7. Not applicable
    19. Q84. Overall, my level of work-related stress is
      1. Very low
      2. Low
      3. Moderate
      4. High
      5. Very high
      6. Don’t know
      7. Not applicable
    20. Q85. After my workday, I feel emotionally drained.
      1. Always/ Almost always
      2. Often 
      3. Sometimes
      4. Rarely
      5. Never/ Almost never  
      6. Don’t know
      7. Not applicable
    21. Q86. My department or agency does a good job of raising awareness of mental health in the workplace.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    22. Q87. I would describe my workplace as being psychologically healthy.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Duty to Accommodate

    The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

    1. Q88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
      1. Yes
      2. No
    2. Q89. Were any measures taken to accommodate your needs?
      1. Yes
      2. No
    3. Q90. I am satisfied with the measures that were taken to accommodate my needs.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • Compensation
    1. Q91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
      1. Not at all 
      2. To a small extent
      3. To a moderate extent 
      4. To a large extent 
      5. To a very large extent 
      6. Don’t know
      7. Not applicable
    2. Q92. Please indicate which of the following pay or other compensation issues you have experienced: (Mark all that apply.)
      1. Missing regular pay
      2. Underpayment of regular pay
      3. Overpayment of regular pay
      4. Incorrect or missing acting pay, overtime pay or other related extra duty pay
      5. Incorrect or missing pay relating to a disability, maternity, or parental leave
      6. Other
    3. Q93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
    4. Q94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
    5. Q95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
      1. Strongly agree
      2. Somewhat agree
      3. Neither agree nor disagree
      4. Somewhat disagree 
      5. Strongly disagree
      6. Don’t know
      7. Not applicable
  • General Information

    The following questions ask for general information that will be used to better understand the survey results. To ensure confidentiality, please be advised that your responses will be grouped with those of other respondents in your department or agency. Individual responses and results for very small groups are never published or shared with government departments or agencies.

    1. Q96. Do you work for the following department or agency?
      1. Yes
      2. No
    2. Q97. For which department or agency are you currently working?
      1. Administrative Tribunals Support Service of Canada
      2. Agriculture and Agri-Food Canada
      3. Atlantic Canada Opportunities Agency
      4. Canada Border Services Agency
      5. Canada Revenue Agency
      6. Canada School of Public Service
      7. Canadian Environmental Assessment Agency
      8. Canadian Food Inspection Agency
      9. Canadian Grain Commission
      10. Canadian Human Rights Commission
      11. Canadian Institutes of Health Research
      12. Canadian Intergovernmental Conference Secretariat
      13. Canadian Northern Economic Development Agency
      14. Canadian Nuclear Safety Commission
      15. Canadian Radio-television and Telecommunications Commission
      16. Canadian Space Agency
      17. Canadian Transportation Agency
      18. Civilian Review and Complaints Commission for the RCMP
      19. Copyright Board of Canada
      20. Correctional Service Canada
      21. Courts Administration Service
      22. Department of Finance Canada
      23. Department of Justice
      24. Department of National Defence
      25. Employment and Social Development Canada
      26. Environment and Climate Change Canada
      27. Farm Products Council of Canada
      28. Federal Economic Development Agency for Southern Ontario
      29. Financial Consumer Agency of Canada
      30. Fisheries and Oceans Canada
      31. Health Canada
      32. Immigration and Refugee Board of Canada
      33. Immigration, Refugees and Citizenship Canada
      34. Indian Oil and Gas Canada
      35. Indigenous and Northern Affairs Canada
      36. Infrastructure Canada
      37. Innovation, Science and Economic Development Canada
      38. International Joint Commission
      39. Library and Archives Canada
      40. Military Grievances External Review Committee
      41. Military Police Complaints Commission of Canada
      42. National Capital Commission
      43. National Film Board of Canada
      44. National Research Council Canada
      45. Natural Resources Canada
      46. Natural Sciences and Engineering Research Council
      47. Office of the Commissioner for Federal Judicial Affairs
      48. Office of the Commissioner of Lobbying of Canada
      49. Office of the Commissioner of Official Languages
      50. Office of the Correctional Investigator
      51. Office of the Information Commissioner of Canada
      52. Office of the Privacy Commissioner of Canada
      53. Office of the Public Sector Integrity Commissioner of Canada
      54. Office of the Secretary to the Governor General
      55. Parks Canada
      56. Parole Board of Canada
      57. Patented Medicine Prices Review Board of Canada
      58. Polar Knowledge Canada
      59. Privy Council Office
      60. Public Health Agency of Canada
      61. Public Prosecution Service of Canada
      62. Public Safety Canada
      63. Public Service Commission of Canada
      64. Public Services and Procurement Canada
      65. RCMP External Review Committee
      66. Royal Canadian Mounted Police
      67. Shared Services Canada
      68. Social Sciences and Humanities Research Council
      69. Statistics Canada
      70. Status of Women Canada
      71. Transport Canada
      72. Transportation Safety Board of Canada
      73. Treasury Board of Canada Secretariat
      74. Veterans Affairs Canada
      75. Veterans Review and Appeal Board
      76. I cannot find my department or agency
    3. Q98. In which organizational unit are you currently working?
    4. Q99. Are you currently a shift worker?
      1. Yes
      2. No
    5. Q100. Do you work full-time or part-time?
      1. Full-time 
      2. Part-time
    6. Q101. Do you currently work according to any of the following flexible working arrangements? (Mark all that apply.)
      1. Compressed workweek
      2. Flexible work schedule (i.e., variable start and end times)
      3. Telework
      4. Job sharing
      5. Income averaging
      6. Pre-retirement transition leave
      7. I do not work according to one of these flexible working arrangements.
    7. Q102. What is your current employee status?
      1. Indeterminate (permanent)
      2. Seasonal
      3. Term 
      4. Casual
      5. Student
      6. Contracted via a temporary help services agency
      7. Governor in council appointee
      8. Other (e.g., minister’s exempt staff)
    8. Q103. Please indicate your occupational group and level.
      1. Group
        1. QAB
        2. AC
        3. AD (National Film Board of Canada)
        4. AD (National Research Council of Canada)
        5. AG
        6. AI
        7. AO
        8. AP-FIN
        9. AP-VFM
        10. AR
        11. AS
        12. AS (National Film Board of Canada)
        13. ASG
        14. AU
        15. BI
        16. CH
        17. CIASC
        18. CIEXC
        19. CIPTC
        20. CISPC
        21. CM
        22. CO
        23. CR
        24. CS
        25. CX
        26. DA
        27. DD
        28. DE
        29. DE (National Film Board of Canada)
        30. DM
        31. DS
        32. DX
        33. EC
        34. EC (Canada Revenue Agency)
        35. ED
        36. EG
        37. EL
        38. EN
        39. ES
        40. EU
        41. EX
        42. EXPCX
        43. FB
        44. FI
        45. FO
        46. FR
        47. FS
        48. FT
        49. GL
        50. GR
        51. GR-EX
        52. GS
        53. GT
        54. HP
        55. HR
        56. HR/RH (Canada Revenue Agency)
        57. HS
        58. IM
        59. IN
        60. IS
        61. ITS/LA
        62. LC
        63. LE
        64. LI
        65. LIB (National Research Council of Canada)
        66. LP
        67. LS
        68. MA
        69. MD
        70. MG
        71. MGT (Canadian Nuclear Safety Commission)
        72. MGT (National Research Council of Canada)
        73. MT
        74. NB
        75. ND
        76. NU
        77. OE
        78. OM
        79. OP
        80. OP (National Film Board of Canada)
        81. OP (National Research Council of Canada)
        82. PC
        83. PE
        84. PG
        85. PH
        86. PI
        87. PL
        88. PM
        89. PM-MCO
        90. PO-IMA
        91. PO-TCO
        92. PR
        93. PS
        94. PX/AAG/AG
        95. PY
        96. RCO
        97. RE
        98. REG
        99. REX
        100. RLE
        101. RO
        102. RO (National Research Council of Canada)
        103. SC
        104. SE
        105. SG
        106. SI
        107. SO
        108. SP (Canada Revenue Agency)
        109. SP (National Film Board of Canada)
        110. SR
        111. ST
        112. SW
        113. TC
        114. TI
        115. TO
        116. TR
        117. UNI
        118. UT
        119. VM
        120. WP
        121. Other
    9. Q103B. Please indicate your occupational group and level.
      1. Level
        1. 00
        2. 01
        3. 02
        4. 03
        5. 04
        6. 05
        7. 06
        8. 07
        9. 08
        10. 09
        11. 10
        12. 11
        13. 12
        14. 13
        15. 14
        16. 15
        17. 16
        18. 17
        19. 18
        20. 19
        21. 20
        22. Don’t Know
    10. Q104. With which of the following communities do you most closely identify in relation to your current job?
      1. Client contact centre
      2. Health care practitioners
      3. Federal regulators
      4. Compliance, inspection and enforcement
      5. Communications or public affairs
      6. Access to information and privacy
      7. Security
      8. Science and technology
      9. Library services
      10. Legal services
      11. Administration and operations
      12. Human resources
      13. Financial management
      14. Procurement
      15. Real property
      16. Materiel management
      17. Information management
      18. Information technology
      19. Internal audit
      20. Evaluation 
      21. Data sciences
      22. Policy
      23. Project management
      24. Other services to the public
      25. None of the above
    11. Q105. In total, how many years have you been working in the federal public service?
      1. Less than one year
      2. One or more years

      Please indicate the number of years

    12. Q106. In total, how many years have you been working in your current department or agency?
      1. Less than one year
      2. One or more years

      Please indicate the number of years

    13. Q107. What is your first official language?
      1. English
      2. French
    14. Q108. What are the language requirements of your position?
      1. Bilingual
      2. Unilingual English
      3. Unilingual French
      4. Either English or French
    15. Q109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?
      1. Yes
      2. No
    16. Q110. In what official language(s) do you provide services to the public?
      1. English only
      2. French only
      3. Both English and French
    17. Q111. In which province or territory do you work?
      1. National Capital Region
      2. Ontario (excluding National Capital Region)
      3. Quebec (excluding National Capital Region)
      4. Northwest Territories
      5. Nunavut 
      6. Yukon
      7. British Columbia
      8. Alberta
      9. Saskatchewan
      10. Manitoba
      11. New Brunswick
      12. Nova Scotia
      13. Prince Edward Island
      14. Newfoundland and Labrador
      15. Outside Canada
    18. Q112. Do you work in one of the following designated bilingual areas of [Ontario/Quebec]
      1. The bilingual region of Montréal (the counties of Deux-Montagnes, Île-de-Montréal and Île-Jésus, La Prairie, and Vaudreuil)
      2. The bilingual regions of other parts of Quebec (the counties of Bonaventure, Gaspé-Est, Brome, Compton, Huntingdon, Missisquoi, Richmond, Sherbrooke, Stanstead, Argenteuil and Pontiac)
      3. The bilingual region of Eastern Ontario (the counties of Glengarry, Prescott, Russell and Stormont)
      4. The bilingual region of Northern Ontario (the counties of Algoma, Cochrane, Nipissing, Sudbury and Timiskaming)
      5. I do not work in one of these areas.
    19. Q113. What is your age group?
      1. 24 years and under
      2. 25 to 29 years
      3. 30 to 34 years
      4. 35 to 39 years
      5. 40 to 44 years 
      6. 45 to 49 years
      7. 50 to 54 years
      8. 55 to 59 years
      9. 60 years and over
    20. Q114. What is your gender?
      1. Male
      2. Female
      3. Or please specify
    21. Q115. What is the highest level of education you have ever completed?
      1. Secondary or high school graduation certificate or equivalent or less
      2. Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma
      3. University certificate or diploma below the bachelor’s level
      4. Bachelor’s degree
      5. University certificate or diploma above the bachelor’s level including a master’s degree, a professional degree or an earned doctorate
    22. Q116. Are you an Aboriginal person?
      1. Yes
      2. No
    23. Q117. Are you a person with a disability?
      1. Yes
      2. No
    24. Q118. Are you a member of a visible minority group?
      1. Yes
      2. No
    25. Q119. Have you ever served in the Canadian military?
      1. Yes
      2. No
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