The public service journey by the numbers

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Job fit

The right people in the right jobs

  • 80% job matches interests, stable since 2014
  • 84% job matches skills, stable since 2014
  • 85% of employees who joined the public service in the last three years like their job
Results by community
Community Skills Interests
Administration and operations 80% 75%
Compliance, inspection and enforcement 83% 78%
Information technology 84% 82%
Client contact centre 77% 71%
Science and technology 89% 88%

Training and development

Support received at work

  • 70%, up since 2014

The results are even more positive amongst newer employees. Over 75% say they are satisfied with their training.

Career development

  • 53% of employees feel their career development is supported
  • 49% of mid to late career employees feel their career development is supported

Footnote 1Engagement index: 72

Performance and promotion

Career support

  • Low support for innovation: Only 57% of employees are comfortable proposing new ideas
  • 73% receive useful feedback from their supervisor on their job performance
  • Promotion: Only 48% of employees feel they can be promoted
Results by community
Community Percentage
Administration and operations 50%
Compliance, inspection and enforcement 46%
Information technology 48%
Client contact centre 50%
Science and technology 44%

Retention and retirement

Intent to leave current position

  • 27% in 2018, 26% in 2017

Reasons for leaving

  • To pursue another position within their department or agency (33%)
  • To pursue a position in another department or agency (30%)
  • To retire (17%)
  • End of their term, casual, or student employment (8%)
  • To pursue a position outside of the public service (6%)

Occupational groups on the move

  • AS (33%)
  • EX (44%)
  • EC (37%)


How important is senior leadership?

Strong leadership is linked to higher levels of:

  • Respect
  • Trust
  • Worth

These factors are related to greater satisfaction with the organization and increased willingness to recommend the organization to others


Footnote 1Empowerment index: 67

What’s standing in the way?

  • Too many approvals
  • Same work – fewer resources
  • Overly complex processes


What types of organizations score higher?

  • Small organizations perform better than larger ones across almost all themes measured in the survey
  • Consistently lower scores across all categories for organizations with security/military mandates

Workplace wellness

Workplace well-being

Index: 61

  • Environment
  • Awareness
  • Stress

Harassment and discrimination

  • 15% experienced harassment
  • 8% experienced discrimination


Index: 77

  • Equal
  • Valued
  • Accepted
  • Respectful

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