2017-18 Government-wide Management Accountability Framework reporting data

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Financial Management (36 large departments and agencies and 25 small departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. Does the department or agency have a governance structure to take action on findings presented in the multi-year financial plan?

Yes: 79% (27 of 34) Yes: 92% (23 of 25)
  1. Timeliness of payments to suppliers: What percentage of payments to suppliers in the 2016-17 fiscal year were made on time (i.e. as per the terms of payment or within 30 days of receipt of the invoice or goods/services, whichever is later), based on the total number of payments?

93% N/A
  1. Aging of gross non-tax accounts receivable: What percentage of the gross non-tax accounts receivable of the department or agency as at has been outstanding for more than 365 days?

35% (12 of 34) N/A
  1. Establishment of service standards for transfer payment programs: What percentage of the department or agency transfer payment programs has service standards?

89%, or 372 of 417 programs 76%, or 40 of 53 programs
  1. Posting of service standards and results on a public website: What percentage of the department or agency transfer payment programs have ALL 2016-17 service standards and results, for each program, available on a public website?

67%, or 278 of 417 programs 32%, or 17 of 53 programs

People Management (33 large departments and agencies and 20 small departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. The department or agency has executive positions with more than three layers of EX reporting in direct line to DM (occupied and vacant positions).

88% (29 of 33) 95% (19 of 20)
  1. Percentage of positions with classification decisions greater than five years.

48% 41%
  1. Average number of certified and uncertified (total) paid sick days per Full Time Full Year Equivalent

Decreased for 27 of the 33 LDAs since last year. Decreased for 12 of the 20 SDAs since last year.
  1. In which ways does your department or agency foster a diverse and inclusive workplace?

    (Select all that apply)

    • Mandate training for employees on diversity and inclusion and/or on cultural awareness
    • Hold department-wide activities such as workshops, information sessions or group discussions
    • Appoint a champion for diversity and inclusion in the workplace
    • Recruitment strategies targeted at  designated employment equity groups
    • Diversity and Inclusion are included in organizational HR strategic plans
97% of LDAs (32 of 33) indicated that they incorporated diversity and inclusion in organizational human resources strategic and recruitment plans. 80% of SDAs (16 of 20) indicated that they incorporated diversity and inclusion in organizational human resources strategic and recruitment plans.
  1. Percentage of employees who indicated in the Public Service Employee Survey “My department or agency implements activities and practices that support a diverse and inclusive workplace”.

76% agreed that their department had implemented activities and practices that support a diverse workplace. 76% agreed that their department had implemented activities and practices that support a diverse workplace.

Information Management and Information Technology (IM/IT) Management (36 large departments and agencies and 25 small departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. What percentage of unstructured electronic information resources are maintained in designated corporate repositories (e.g. in an Electronic Documents and Records Management Solution (EDRMS))?

53% (18 of 34) of LDAs managed less than 10% in an EDRMS, and only 4 saved more than 50%. N/A
  1. Has the department’s or agency’s data inventory been updated since ?

Yes: 94% of LDAs (32 of 34) 68% (17 of 25)
  1. How many datasets has the department or agency released via open.canada.ca?

94% (32 of 34) of Large Departments and Agencies (LDAs) released datasets via Open.canada.ca. 60% (15 of 25) of Small Departments and Agencies (SDAs) released datasets via Open.canada.ca.
  1. Does the department’s 2017-2020 IT Plan demonstrate a level of management practice maturity based on quality and completeness?

Yes: Ninety-one per cent (31 of 34) N/A
  1. Has the department conducted a cloud proof of concept/pilot in the last year?

Yes: Seventy-six per cent (26 of 34) N/A

Results Management (36 large departments and agencies)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. What is the quality of Results Appendices and past performance information in first draft TB Submissions received from the department?

    • Excellent
    • Good
    • Fair
    • Poor
    • None submitted
73% (22 of 30) of LDAs were rated as “poor” or “fair.” Count: Excellent 0 Good 8 Fair 16 Poor 6 None submitted 4 N/A
  1. What is the quality of Results Appendices and past performance information in final TB submissions received from the department?

    • Excellent
    • Good
    • Fair
    • Poor
    • None submitted
Count: Excellent 6 Good 19 Fair 4 Poor 1 None submitted 4 N/A
  1. To what extent are performance measurement and analysis thereof factored into senior management resource allocation decisions?

    • Always
    • Often
    • Rarely
    • Never
91% (31 of 34) of LDAs used performance measurement and/or evaluation information “often” or “always” in senior management decision-making. N/A
  1. To what extent are findings and recommendations from evaluations factored into senior management resource allocation decisions?

    • Always
    • Often
    • Rarely
    • Never
97% (31 of 32) of LDAs “often” or “always” factored evaluation findings and recommendations into senior management resource allocation decisions N/A
  1. What percentage of evaluation management action plan items due to be implemented in the fiscal year were actually implemented?

Forty-five per cent (13 of 29) of LDAs implemented less than 70% of their evaluation management action plan items in the year they were scheduled for full implementation, with 21% (6 of 29) of LDAs implementing less than 50% of their items. N/A

Management of Acquired Services and Assets (10 large departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. What percentage of department or agency contracts over $25K were awarded through a competitive bidding process?

89% N/A
  1. In accordance with the Directory of Federal Real Property (DFRP) Certification deadline of , did the department or agency have complete and accurate real property information?

Yes (8 of 8) N/A

Security Management (20 large departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. Does the department or agency have a Departmental Security Plan (DSP) that covers the present fiscal year (2017-18) and is approved by the Deputy Head?

Yes: 100% N/A
  1. Did the department or agency report to the Deputy Head on the effectiveness of the DSP, including implementation of planned activities for completion for the previous fiscal year (2016-17)?

47% of these organizations (8 of 17) have accomplished fewer activities than were planned in their respective DSPs. N/A
  1. What is the percentage (%) of the department’s or agency’s critical services with a business continuity plan (BCP) in place?

86% N/A
  1. What percentage (%) of the department’s or agency’s critical services with a BCP had updates made to the BCPs since ?

93% N/A
  1. With respect to the department’s or agency’s mission critical applications currently in operation:  What is the percentage (%) of mission critical applications that have been authorized for operation by the Program and Service Delivery Manager?

88% (711 of 805) N/A
  1. With respect to the department’s or agency’s mission critical applications currently in operation, authorized with conditions, and that have a risk remediation plan or equivalent; what is the percentage (%) of remediation conditions that have been met?

19% of organizations (3 of 16) were able to complete 60% or more of planned risk mitigation activities. N/A
  1. Does the department verify that patches have been successfully installed?

90% (18 of 20) N/A

Service Management (11 large departments and agencies assessed)

Question Large Departments and Agencies Results Small Departments and Agencies Results
  1. What percentage of the department’s or agency’s priority services have service standards?

91% (10 of 11) of LDAs have developed service standards for most of their priority services N/A
  1. What percentage of the department’s or agency’s service standards for priority services were reviewed and updated, if required?

82% (9 of 11) of them reviewed most (over 80%) of their service standards regularly. N/A
  1. What percentage of service standard targets for priority services are being met?

Eighty-two per cent (9 of 11) organizations were struggling to meet the service standards they established. N/A
  1. What is the percentage of the department’s or agency’s priority services for which client satisfaction assessment has been undertaken?

While 82% (9 of 11) of organizations conducted client satisfaction assessments for some of their priority services, only 4 conducted it for all of their priority services. N/A
  1. What percentage of the department’s or agency’s priority services were improved based on client feedback?

Only 45% (5 of 11) of organizations used client feedback to improve all their priority services. N/A

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