Contact us about your GST/HST return

Get in touch with us if you have questions or feedback.

Questions about filing or your account

If your question relates to a GST/HST access code, find out if you need an access code.

Online

In your Canada Revenue Agency (CRA) business account, you can:

  • Find filing dates and return status
  • Get information about your account
By phone

Call the CRA by phone or teletypewriter (TTY) if you:

  • Need help filing your return
  • Have questions specific to your file
Before you call

When you call, you will need to have your tax information ready to confirm your identity.

If you’re calling on behalf of someone else, you must be authorized to call on their behalf.

For details: Authorize a representative

Telephone number

Hours:

TTY number

If you need to submit a document

Find out how to file your GST/HST return electronically or by mail.

You can send us other documents and forms online or by mail:

Online

In your CRA business account, you can:

  • Send us documents by choosing Submit documents
By mail

Check your form or return to see if there is a mailing address listed.

If there is no address listed, or to mail us other documents, you can find a CRA mailing address.

If you have a complaint

If you are not satisfied with the service you received or you disagree with the CRA, you have different options.

Feedback about the CRA's online filing services

If you have suggestions about how we can improve GST/HST NETFILE or GST/HST Internet File Transfer, or if you have feedback about filing GST/HST returns through your CRA account, send us your thoughts.

To share your feedback, email us at netcom@cra-arc.gc.ca.

If you do email us, do not share personal or confidential information such as your business information or your access code. These emails are not encrypted.

Do not expect a reply. In particular, we will not respond to questions about your own or your business's income tax situation. For questions about taxes or to make changes to your account, contact us by phone.

Liaison officer support for small businesses

Certain small and medium-sized businesses can get help understanding their tax obligations through our Liaison Officer service. This is a voluntary program. If you participate, a liaison officer will help you:

Refer to: Liaison Officer service

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