2026 Report of the Auditor General of Canada to the Parliament of Canada
Ottawa, May 4, 2026—A report from Auditor General Karen Hogan tabled today in the House of Commons concludes that the 7 audited federal government organizations—the Canada Revenue Agency, the Canada School of Public Service, Employment and Social Development Canada, the Public Service Commission of Canada, Public Services and Procurement Canada, Shared Services Canada, and the Treasury Board of Canada Secretariat—fostered an accessible workplace for public service employees with disabilities, with key areas for improvement remaining.
The audit found progress across all 7 organizations in the representation of persons with disabilities in their workforce. However, for 3 organizations—Shared Services Canada, Employment and Social Development Canada, and Public Services and Procurement Canada—there remain gaps of almost 5% compared with the availability of persons with disabilities in the Canadian workforce. Across the organizations, promotion rates were comparable to those of employees without disabilities, and representation goals for persons with disabilities were met or exceeded at the executive level.
Accessibility practices were in place. Each organization had a senior executive champion for accessibility and an employee network for persons with disabilities. However, employee networks were not consistently consulted on initiatives that affected them, such as the analysis of Public Service Employee Survey results or the implementation of hybrid work policies.
The audit also found that while the organizations provided measures to address barriers in the workplace, they did not have efficient processes in place to deliver those solutions. Across all organizations audited, the time needed to respond to accommodation requests ranged from an average of 24 to 310 days. In the organizations that did not track their turnaround times, resolving requests took longer. In addition, inconsistent data collection limited the organizations’ ability to identify recurring issues and systemic barriers.
“While I am encouraged by the progress to date in representation and the commitment to accessibility, there is still room for improvement in how accommodations are delivered and employees with disabilities are engaged,” said Ms. Hogan. “Federal organizations have a duty to ensure that all employees can participate fully and equally in the workplace. To build on the progress made to date, this requires an ongoing focus on accessibility and efficient processes.”
The 2026 Report of the Auditor General of Canada, Accessibility in the Public Service, is available on the Office of the Auditor General of Canada website.
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