Accessibility feedback process at Employment and Social Development Canada
From: Employment and Social Development Canada
Your feedback will help Employment and Social Development Canada (ESDC) identify and break down accessibility barriers. Provide feedback on ESDC’s Accessibility Plan, your experience of our accessibility, or any other matter related to accessibility. Find out how we'll use your feedback.
On this page
Alternate formats
The following formats of this feedback process description are available on demand. You can order online or call 1 800 O-Canada (1-800-622-6232). If you use a teletypewriter (TTY), call 1-800-926-9105.
- large print
- braille
- MP3 (audio)
- e-text
- DAISY
Feedback you can submit
You can submit feedback on the ESDC Accessibility Plan or the barriers you experience when dealing with ESDC.
The Accessible Canada Act defines a barrier as:
“…anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice—that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.”
We welcome your feedback on the accessibility of our:
- services
- offices
- call centres
- websites
How to submit feedback
There are various way you can submit your feedback.
Submit anonymous feedback
If you want to provide anonymous feedback:
- do not state your name or provide any other identifying information (for example, your email address or phone number)
- do not include your return address on the envelope if you send feedback by mail
Privacy of your feedback
Your feedback will not be associated with your name. We will share it only with those ESDC employees directly involved in improving accessibility at ESDC.
Ways to submit your feedback
Online
Telephone
- 1-866-506-6806 (toll-free and video relay service)
- 1 800-465-7735 (toll-free teletypewriter)
Centre of Expertise for Accessible Client Service
Floor 3 Mail Drop 318
140 Promenade du Portage
Gatineau QC K1A 0J9
What we do with your feedback
We will use your feedback to improve accessibility at ESDC. We may address some feedback right away, or use it to develop our accessibility plans.
You can consult our Personal Information Collection Statement.
If you want a response
The accessibility feedback received will be acknowledged in the same manner in which it was received unless it was received anonymously.
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