Government of Canada Telephone General Enquiries Services

From Employment and Social Development Canada

Government of Canada telephone general enquiries services support Canadians through 1 800 O-Canada as well as its Customized Information Services.

1 800 O-Canada provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities and messaging, including those outlined in the Budget and Speech from the Throne; and it supports the Government's communication needs in crisis situations.

Customized Information Services provide support to Canadians on behalf of Government of Canada programs and services that require a service delivery partner (i.e. contact centre) to meet their communication needs, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations.

Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.

• 1 800 O Canada service standards