Service standards for grants and contributions
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Public Health Agency of Canada (PHAC) under normal circumstances.
Timeliness service standards for high-volume grant and contribution services clarify expectations and increase predictability in PHAC's financial management system. This type of standard benefits many Canadians, and particularly, grant and contribution recipients in communities, voluntary and not-for-profit agencies that support PHAC in the achievement of public health priorities.
The following is a list of categories of our service standards for high-volume grants and contributions:
Client feedback is important to the Public Health Agency of Canada. For questions, concerns or complaints related to these two service standards, please contact the Centre for Grants and Contributions at CGC_CSC@phac-aspc.gc.ca.
For more information:
- PHAC's Grant and Contribution Funding Programs
- PHAC's Grant and Contribution Funding Opportunities
- Government of Canada Federal Regulatory Management
- Treasury Board Policy on Service and Policy on Transfer Payments
Service standard for acknowledging receipt of funding requests
Service standard
The Public Health Agency of Canada commits to a service standard of acknowledging, in writing, receipt of funding requests for grants and contributions within ten (10) business days.
Performance indicator
The indicator is a percentage (%) of acknowledgements issued within service standard.
Performance target
The target for achieving this standard is set at 80%.
Performance results for 2018-2019
In Fiscal Year 2018-2019 (April 1, 2018 to March 31, 2019), PHAC acknowledged receipt of 99% of Funding Requests within the service standard.
| Program name | Number of funding requests | Number of funding requests acknowledged within ten (10) business days | Performance results |
|---|---|---|---|
| Aboriginal Head Start in Urban and Northern Communities (AHSUNC) | 0 | 0 | 0% |
| Autism Spectrum Disorder | 0 | 0 | 0% |
| Blood Safety | 0 | 0 | 0% |
| Canada Prenatal Nutrition Program (CPNP) | 0 | 0 | 0% |
| Canadian Centre for Aging and Brain Health | 0 | 0 | 0% |
| Community Action Fund (CAF) | 5 | 5 | 100% |
| Community Action Program for Children (CAPC) | 0 | 0 | 0% |
| Enhanced Surveillance for Chronic Disease Program | 0 | 0 | 0% |
| Federal Tobacco Control Strategy | 0 | 0 | 0% |
| Fetal Alcohol Spectrum Disorder | 0 | 0 | 0% |
| Harm Reduction Fund | 236 | 233 | 98% |
| Healthy Aging | 3 | 3 | 100% |
| Immunization Partnership Fund | 8 | 8 | 100% |
| Infectious Diseases and Climate Change Fund | 0 | 0 | 0% |
| Innovation Strategy | 58 | 58 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cancer | 0 | 0 | 0% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cardiovascular Disease | 0 | 0 | 0% |
| Integrated Strategy for Healthy Living and Chronic Disease-Diabetes | 0 | 0 | 0% |
| Integrated Strategy for Healthy Living and Chronic Disease-Healthy Living Fund | 5 | 5 | 100% |
| International Health Grants Program | 15 | 15 | 100% |
| Joint Consortium for School Health | 0 | 0 | 0% |
| National Collaborating Centres for Public Health (NCCPH) | 0 | 0 | 0% |
| Nutrition North Canada | 0 | 0 | 0% |
| Observatory of Best Practices | 0 | 0 | 0% |
| Violence Prevention | 35 | 35 | 100% |
| Total | 365 | 362 | 99% |
Performance results for 2017-2018
In Fiscal Year 2017-2018 (April 1, 2017 to March 31, 2018), PHAC acknowledged receipt of 99% of Funding Requests within the service standard.
| Program name | Number of funding requests | Number of funding requests acknowledged within ten (10) business days | Performance results |
|---|---|---|---|
| Aboriginal Head Start in Urban and Northern Communities (AHSUNC) | 0 | 0 | 0 |
| Blood Safety | 0 | 0 | 0 |
| Brain Health | 0 | 0 | 0 |
| Canada Prenatal Nutrition Program (CPNP) | 0 | 0 | 0 |
| Canadian Breast Cancer Initiative | 0 | 0 | 0 |
| Canadian Diabetes Strategy (CDS) | 0 | 0 | 0 |
| Community Action Program for Children (CAPC) | 0 | 0 | 0 |
| Federal Tobacco Control Strategy | 0 | 0 | 0 |
| Fetal Alcohol Spectrum Disorder (FASD)-National Strategic Projects Fund | 3 | 3 | 100% |
| Harm Reduction Fund (HRF) | 22 | 22 | 100% |
| HIV and Hepatitis C Community Action Fund (CAF) | 0 | 0 | 0 |
| Immunization Partnership Fund | 8 | 7 | 88% |
| Innovation Strategy | 73 | 73 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Healthy Living Fund | 3 | 3 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cancer | 3 | 3 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cardiovascular Disease Program | 0 | 0 | 0 |
| Integrated Strategy for Healthy Living and Chronic Disease-Enhanced Surveillance for Chronic Disease | 0 | 0 | 0 |
| Integrated Strategy for Healthy Living and Chronic Disease-Joint Consortium for School Health | 0 | 0 | 0 |
| Integrated Strategy for Healthy Living and Chronic Disease-Observatory of Best Practices | 0 | 0 | 0 |
| International Health Grants Program | 0 | 0 | 0 |
| National Collaborating Centres for Public Health (NCCPH) | 0 | 0 | 0 |
| Nutrition North Canada | 0 | 0 | 0 |
| Public Health Scholarship and Capacity Building Initiative | 0 | 0 | 0 |
| Total | 112 | 111 | 99% |
Performance results for 2016-2017
In Fiscal Year 2016-17 (April 1, 2016 to March 31, 2017), PHAC acknowledged receipt of 94% of funding requests within the service standard.
| Program name | Number of funding requests | Number of funding requests acknowledged within ten (10) business days | Performance results |
|---|---|---|---|
| Aboriginal Head Start | 0 | 0 | 0 |
| Access to Automated External Defibrillators | 0 | 0 | 0 |
| Blood Safety | 0 | 0 | 0 |
| Canada Prenatal Nutrition Program | 0 | 0 | 0 |
| Canadian Best Practices Portal | 0 | 0 | 0 |
| Canadian Breast Cancer Initiative | 0 | 0 | 0 |
| Canadian Centre for Aging and Brain Health | 0 | 0 | 0 |
| Canadian Diabetes Strategy | 0 | 0 | 0 |
| Cancer Program | 0 | 0 | 0 |
| Cardiovascular Disease | 0 | 0 | 0 |
| Community Action Program for Children | 0 | 0 | 0 |
| Enhanced Surveillance | 0 | 0 | 0 |
| Federal Tobacco Control Strategy | 0 | 0 | 0 |
| Fetal Alcohol Spectrum Disorder | 0 | 0 | 0 |
| Healthy Living Fund | 8 | 7 | 87% |
| Hepatitis C | 0 | 0 | 0 |
| HIV/AIDS | 1 | 0 | 0 |
| Immunization Partnership Fund | 6 | 6 | 100% |
| Influenza Research Network Program | 0 | 0 | 0 |
| Innovation Strategy | 4 | 4 | 100% |
| International Health Grants | 12 | 12 | 100% |
| Joint Consortium for School Health | 0 | 0 | 0 |
| National Collaborating Centres | 0 | 0 | 0 |
| Nutrition North Canada | 3 | 3 | 100% |
| Public Health Scholarship and Fellowship Grant Program | 0 | 0 | 0 |
| Public Health Workforce Development Products and Tools | 0 | 0 | 0 |
| Total | 34 | 32 | 94% |
In Fiscal Year 2015-16 (April 1, 2015 to March 31, 2016), PHAC acknowledged receipt of 100% of funding requests within the service standard.
In Fiscal Year 2014-15 (April 1, 2014 to March 31, 2015), PHAC acknowledged receipt of 100% of funding requests within the service standard.
In Fiscal Year 2013-14 (April 1, 2013 to March 31, 2014), PHAC acknowledged receipt of 100% of funding requests within the service standard.
In Fiscal Year 2012-13 (April 1, 2012 to March 31, 2013), PHAC acknowledged receipt of 77% of funding requests within the service standard during the initial pilot.
Service standard for payments issued
Service standard
The Public Health Agency of Canada commits to a service standard of issuing grant and contribution payments within 30 business days, upon receipt and approval of the required documentation specified in each funding agreement.
Performance indicator
The indicator is a percentage (%) of payments issued within service standards.
Performance target
The target for achieving this standard is set at 85%.
Performance results for 2018-2019
In Fiscal Year 2018-2019 (April 1, 2018 to March 31, 2019), PHAC processed 99% of payments within the service standard across all funding programs.
| Program name | Number of payments processed | Number of payments processed within thirty (30) days | Performance results |
|---|---|---|---|
| Aboriginal Head Start in Urban and Northern Communities (AHSUNC) | 218 | 218 | 100% |
| Autism Spectrum Disorder | 2 | 2 | 100% |
| Blood Safety | 0 | 0 | 0% |
| Canada Prenatal Nutrition Program (CPNP) | 729 | 724 | 99% |
| Canadian Centre for Aging and Brain Health | 0 | 0 | 0% |
| Community Action Fund | 276 | 276 | 100% |
| Community Action Program for Children (CAPC) | 9 | 9 | 100% |
| Enhanced Surveillance for Chronic Disease Program | 22 | 22 | 100% |
| Federal Tobacco Control Strategy | 2 | 2 | 100% |
| Fetal Alcohol Spectrum Disorder | 15 | 15 | 100% |
| Harm Reduction Fund | 54 | 54 | 100% |
| Healthy Aging | 69 | 69 | 100% |
| Immunization Partnership Fund | 37 | 37 | 100% |
| Infectious Diseases and Climate Change Fund | 0 | 0 | 0% |
| Innovation Strategy | 50 | 49 | 98% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cancer | 6 | 6 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cardiovascular Disease | 8 | 8 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Diabetes | 29 | 29 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Healthy Living Fund | 7 | 6 | 86% |
| International Health Grants Program | 18 | 18 | 100% |
| Joint Consortium for School Health | 1 | 1 | 100% |
| National Collaborating Centres for Public Health (NCCPH) | 3 | 3 | 100% |
| Nutrition North Canada | 5 | 5 | 100% |
| Observatory of Best Practices | 0 | 0 | 0% |
| Violence Prevention | 85 | 82 | 96% |
| Total | 1645 | 1635 | 99% |
Performance results for 2017-2018
In Fiscal Year 2017-2018 (April 1, 2017 to March 31, 2018), PHAC processed 99% of payments within the service standard across all funding programs.
| Program name | Number of payments processed | Number of payments processed within thirty (30) days | Performance results |
|---|---|---|---|
| Aboriginal Head Start in Urban and Northern Communities (AHSUNC) | 200 | 199 | 99% |
| Blood Safety | 7 | 6 | 86% |
| Brain Health | 0 | 0 | 0 |
| Canada Prenatal Nutrition Program (CPNP) | 107 | 107 | 100% |
| Canadian Breast Cancer Initiative | 0 | 0 | 0 |
| Canadian Diabetes Strategy (CDS) | 18 | 18 | 100% |
| Community Action Program for Children (CAPC) | 575 | 575 | 100% |
| Federal Tobacco Control Strategy | 0 | 0 | 0 |
| Fetal Alcohol Spectrum Disorder (FASD)-National Strategic Projects Fund | 8 | 8 | 100% |
| Harm Reduction Fund (HRF) | 15 | 15 | 100% |
| HIV and Hepatitis C Community Action Fund (CAF) | 218 | 217 | 99% |
| Immunization Partnership Fund | 14 | 13 | 93% |
| Innovation Strategy | 68 | 65 | 96% |
| Integrated Strategy for Healthy Living and Chronic Disease-Healthy Living Fund | 15 | 15 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cancer | 19 | 18 | 99% |
| Integrated Strategy for Healthy Living and Chronic Disease-Cardiovascular Disease Program | 18 | 17 | 99% |
| Integrated Strategy for Healthy Living and Chronic Disease-Enhanced Surveillance for Chronic Disease | 17 | 17 | 100% |
| Integrated Strategy for Healthy Living and Chronic Disease-Joint Consortium for School Health | 0 | 0 | 0 |
| Integrated Strategy for Healthy Living and Chronic Disease-Observatory of Best Practices | 18 | 18 | 100% |
| International Health Grants Program | 6 | 6 | 100% |
| National Collaborating Centres for Public Health (NCCPH) | 12 | 11 | 92% |
| Nutrition North Canada | 0 | 0 | 0 |
| Public Health Scholarship and Capacity Building Initiative | 2 | 2 | 100% |
| Total | 1,337 | 1,327 | 99% |
Performance results for 2016-2017
In Fiscal Year 2016-17 (April 1, 2016 to March 31, 2017), PHAC processed 99% of payments within the service standard across all funding programs.
| Program name | Number of payments processed | Number of payments processed within thirty (30) days | Performance results |
|---|---|---|---|
| Aboriginal Head Start | 1 | 1 | 100% |
| Access to Automated External Defibrillators | 0 | 0 | 0 |
| Blood Safety | 0 | 0 | 0 |
| Canadian Best Practices Portal | 0 | 0 | 0 |
| Canadian Breast Cancer Initiative | 0 | 0 | 0 |
| Canadian Centre for Aging and Brain Health | 3 | 3 | 100% |
| Canadian Diabetes Strategy | 0 | 0 | 0 |
| Cancer Program | 0 | 0 | 0 |
| Cardiovascular Disease | 0 | 0 | 0 |
| Children's Programs Footnote 1 | 974 | 971 | 99% |
| Community Programs Footnote 2 | 265 | 262 | 99% |
| Enhanced Surveillance | 16 | 16 | 100% |
| Federal Tobacco Control Strategy | 0 | 0 | 0 |
| Fetal Alcohol Symptom Disorder | 7 | 7 | 100% |
| Healthy Living Fund | 0 | 0 | 0 |
| Immunization Partnership Fund | 5 | 5 | 100% |
| Influenza Research Network | 1 | 1 | 100% |
| Innovation Strategy | 148 | 146 | 98% |
| International Health Grants | 10 | 10 | 100% |
| Joint Consortium for School Health | 0 | 0 | 0 |
| National Collaborating Centres | 13 | 13 | 100% |
| Nutrition North Canada | 1 | 1 | 100% |
| Public Health Workforce Development Products and Tools | 0 | 0 | 0 |
| Public Health Scholarship and Fellowship Grant Program | 0 | 0 | 0 |
| Total | 1444 | 1436 | 99% |
In Fiscal Year 2015-16 (April 1, 2015 to March 31, 2016), PHAC processed 99% of payments within the service standard across all funding programs.
In Fiscal Year 2014-15 (April 1, 2014 to March 31, 2015), PHAC processed 95% of payments within the service standard across all funding programs.
In Fiscal Year 2013-14 (April 1, 2013 to March 31, 2014), PHAC processed 86% of payments within the service standard across all funding programs.
In Fiscal Year 2012-13 (April 1, 2012 to March 31, 2013), through a pilot of selected funding programs, PHAC processed 93% of payments within the service standard.
Footnotes
- Footnote 1
-
Children's Programs includes payments processed for the Canada Prenatal Nutrition Program and the Community Action Program for Children.
- Footnote 2
-
Community Programs includes payments processed for the Hepatitis C and HIV/AIDS funding programs.
Page details
- Date modified: