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Annual Report to Parliament on the Administration of the Privacy Act April 1, 2024 to March 31, 2025

Table of Contents

Introduction

The Administrative Tribunals Support Service of Canada (ATSSC) is pleased to present to Parliament its Annual Report on the administration of the Privacy Act (the Act). Under section 72 of the Act, the head of every federal government institution must prepare and table a report to Parliament outlining how the Act was administered each year. This report highlights our activities in applying the Act from April 1, 2024, to March 31, 2025.

The Act protects the privacy of individuals by setting strict rules for how federal institutions collect, use, and share personal information. It also gives people the right to access their own information held by the government.

We are fully committed to both the spirit and the intent of the Act. We promote a culture of openness and transparency, while ensuring that the personal information we hold is protected.

This report is not intended to fulfill reporting requirements for any non-operational (“paper”) subsidiaries of the institution, or any other non-operational institutions.

ATSSC mandate

The ATSSC was established with the coming into force on November 1, 2014, of the Administrative Tribunals Support Service of Canada Act. We are responsible for providing support services and facilities to 12 federal administrative tribunals and the National Joint Council by way of a single, integrated organization. The ATSSC supports the Environmental Protection Tribunal of Canada through a memorandum of understanding (MOU) with Environment and Climate Change Canada.

We provide the specialized services each tribunal needs to support its mandate (such as registry, research and analysis, legal and other mandate or case activities), as well as internal services (such as human resources, financial services, information management and technology, accommodation, security, planning and communications). Through these specialized services, we help improve access to justice for Canadians.

The Minister of Justice and Attorney General of Canada and Minister responsible for the Atlantic Canada Opportunities Agency is responsible for the ATSSC. The Chief Administrator is the Deputy Head and Chief Executive Officer of the ATSSC.

The administrative tribunals and other bodies we support include:

  • Canada Agricultural Review Tribunal (CART)
  • Canada Industrial Relations Board (CIRB)
  • Canadian Cultural Property Export Review Board (CCPERB)
  • Canadian Human Rights Tribunal (CHRT)
  • Canadian International Trade Tribunal (CITT)
  • Competition Tribunal (CT)
  • Federal Public Sector Labour Relations and Employment Board (FPSLREB)
  • Public Servants Disclosure Protection Tribunal (PSDPT)
  • Social Security Tribunal of Canada (SST)
  • Specific Claims Tribunal Canada (SCT)
  • Transportation Appeal Tribunal of Canada (TATC)
  • Environmental Protection Tribunal of Canada (EPTC)
  • National Joint Council (NJC)

Organizational structure

The Access to Information and Privacy (ATIP) Office is responsible for administering the Act on behalf of the ATSSC. It ensures that the ATSSC follows legislation, regulations and government policies and creates organizational standards and guidelines related to the Act. The authority to carry out these responsibilities is formally set out in the Delegation Order for the Act signed by the ATSSC Chief Administrator (Appendix A – Delegation Order).

The ATSSC’s Chief Administrator delegates their powers, authorities and responsibilities to the:

  • Director General, Corporate Services Branch

  • Corporate Secretary, Corporate Secretariat

  • ATIP Manager and Coordinator, Access to Information and Privacy Office

The Manager of the Access to Information and Privacy Office serves as the ATSSC’s ATIP Coordinator and has delegated authority for all Access to Information and Privacy matters. The ATIP Office is part of the Corporate Secretariat, which falls under the Corporate Services Branch. The Office coordinates all requests the ATSSC receives under the Access to Information Act and the Privacy Act. It includes one manager, one senior ATIP advisor and two analysts. During this reporting period, an ATIP consultant also supported the team with access and privacy activities.

The ATIP Office receives, coordinates and processes requests in line with the Act. It raises awareness about privacy across our organization and manages related reporting responsibilities under the Act. The Office also provides expert advice and guidance to senior management and ATSSC staff on how to apply and interpret the Act.

We have not entered into any service agreements under section 73.1 of the Act during this reporting period.

2024 to 2025 performance

This section highlights key information on the ATSSC’s performance for fiscal year 2024 to 2025. See Appendix B for the complete statistical report.

As shown in Table 1, we received 13 new formal requests during this reporting period, which is significantly lower than the previous year (211 requests). In addition, 1 request was carried forward from the previous fiscal year, for a total of 14 active requests. All 14 requests were completed and none were carried forward to the 2025 to 2026 reporting period.

We responded to 13 formal privacy requests within the legislated timelines, which represents 93% of the 14 requests closed in 2024 to 2025.

Over the past several years, there was a dramatic upward trend in the number of requests received—from 9 in 2016 to 2017 to 211 in 2023 to 2024. In 2024 to 2025, the number of requests dropped significantly, indicating a break in this upward trend.

The volume of the material we have processed has also greatly varied. In 2016 to 2017, we processed about 209 pages. The number rose sharply in the following years to reach the thousands, before dropping to 854 pages in the current reporting period.

Although the total number of requests decreased, the workload per request increased significantly, with each one being more complex or containing more information (averaging 66 pages per request) compared to previous years.

Over the past several fiscal years, we have maintained a compliance rate of over 93% for requests completed within the legislated timelines.

Table 1 – Overview of formal requests received and completed by the ATSSC under the Act

Fiscal year Requests received Consultations received Requests completed Pages processed Requests completed on time
2024 to 2025 13 0 14 854 93%
2023 to 2024 211 1 216 3498 99%
2022 to 2023 214 0 210 6919 99%
2021 to 2022 165 2 166 2804 99%
2020 to 2021 153 1 151 3484 93%
2019 to 2020 150 2 160 8005 94%
2018 to 2019 54 2 44 10,827 91%
2017 to 2018 15 3 15 1372 100%
2016 to 2017 9 2 8 209 89%

Consultations

The ATIP Office advises other institutions on releasing records that involve the ATSSC. We have not received any consultation requests from other federal institutions during this reporting period. As shown in Table 1, the number of consultation requests we have received has remained steady over time.

Exemptions invoked

The Act sets out exceptions—known as exemptions—to a person’s right to access their personal information in sections 18 to 28. Exemptions protect information related to a particular public or private interest. Together with the exclusions under section 69 and 70, they are the only basis for refusing a person’s request to access their personal information.

Exemptions were invoked in 2 of the 14 requests we completed. The most frequently applied exemption was section 26 (information about another individual).

Extensions and completion times for closed requests

As shown in Table 2, we responded to 13 requests within 1 to 30 days and 1 request within 61 to 120 days. Of the 14 completed requests, we fully disclosed records in 1 case (approximately 7%), and partially disclosed records in 2 cases (approximately 14%). We completed 13 of the 14 requests within the legislated timeline. For reasons that fall under the “other” category, we did not complete 1 request within the legislated timeline.

Table 2 – Request completion time

1 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days
13 0 1 0 0 0

The Act allows requests to be extended beyond the 30-day statutory time frame if the request:

  • is for many records or requires a search through many records [paragraph 15(a)(i) of the Act]

  • requires consultations [paragraph 15(a)(ii) of the Act]

  • requires additional time for translation or conversion into another format

During this reporting period, we were granted 1 extension under section 15(a)(i) of the Act (interference with operations).

Active complaints

We did not receive any notices of new complaints under section 31 of Act from the Office of the Privacy Commissioner (OPC) during this reporting period.

On the last day of this reporting period, we had no active complaints before the OPC.

Training and awareness

The ATIP Office delivered training sessions to increase knowledge and understanding of the Act across the ATSSC.

The ATIP Office regularly provides informal training to departmental liaison officers on how to apply ATIP legislation. These officers help produce the requested records and provide insight into the subject matter of the requests.

The ATIP Office created an action plan to ensure we meet the new requirements set out in the Directive on Personal Information Requests and Correction of Personal Information. ATSSC staff were asked to complete the Access to Information and Privacy Fundamentals (COR502) course offered by the Canada School of the Public Service. By the end of this reporting period, 86% of active employees had completed the training. We will continue to promote greater knowledge and understanding of the Act.

The ATIP Office also actively promoted awareness of the Act and privacy compliance across our organization. This included securing senior management’s active support and requiring an intake form for new projects. By building privacy considerations into projects from the start and ensuring the ATIP Office is consulted early, we continue to foster a culture of privacy awareness and compliance.

Policies, guidelines, and procedures

The ATSSC follows Treasury Board of Canada Secretariat privacy policies and guidance. During this reporting period, we did not introduce any ATSSC-specific policies, guidelines or procedures.

Initiatives and projects to improve privacy

To maintain high standards and improve customer service under the Act, the ATIP Office:

  • responded to 30 requests for privacy advice from internal services and tribunal secretariats and explained how to review reports for disclosure, develop privacy notice statements, and generally strengthen privacy protections.

  • introduced a new internal process to improve efficiency and support faster request processing where all ATIP requests for ATSSC internal services go to the Director General’s Office, as the Office of Primary Interest

The ATIP Office also promoted privacy awareness across the ATSSC by meeting with the Director General and executives to discuss ATIP processes, challenges, and opportunities to modernize operations.

Summary of key issues and actions taken on complaints

During this reporting period, we did not receive any new complaints under the Act.

Material privacy breaches

A privacy breach is the improper or unauthorized access, collection, use, disclosure, retention or disposal of personal information. A material privacy breach involves personal information that could reasonably be expected to cause serious injury or harm to the individual or involves many individuals. During this reporting period, no material privacy breaches occurred at the ATSSC.

Privacy impact assessments

Privacy Impact Assessments (PIAs) identify the potential privacy risks of new or redesigned federal government activities or services. They also help eliminate or reduce those risks to an acceptable level.

During this reporting period, we did not complete any PIAs.

Public interest disclosures

Under subsection 8(2) of the Act, government institutions may, in certain situations, disclose personal information without the concerned person’s consent. Paragraph 8(2)(m) allows disclosure if the head of the institution determines that:

  • the public interest in disclosure clearly outweighs any invasion of privacy, or
  • disclosure would clearly benefit the concerned person

During this reporting period, we disclosed personal information in 2 cases under paragraph 8(2)(m) of the Act.

Table 3 – Public interest disclosures

Reason for disclosure Requests processed where at least one individual’s personal information was disclosed Number of individuals affected OPC notification pursuant to subsection 8(5)
Disclosure of contact information to law enforcement for a wellness check 2 2 We notified the OPC after the fact, due to the urgent nature of the situation.

Monitoring compliance

Personal information requests

We monitored personal information requests with a case management system that kept all relevant data to ensure we met legislated requirements and reporting obligations. The system was updated regularly to reflect new requests and changes in file status. We held weekly meetings between the ATIP Coordinator and analysts, and discussions between the ATIP Coordinator and the Corporate Secretary, to review workload, set priorities and resolve challenges. These coordinated efforts helped us meet our statutory obligations.

We use standard clauses to ensure contracts, agreements, and arrangements that involve personal information include appropriate privacy protections. We did not monitor these practices during this reporting period.

Inter-institutional consultations

The ATIP Office consults other institutions when needed to properly exercise discretion or consider disclosing information. We hold these meetings only with the ATIP Manager’s approval. During this reporting period, we did not consult any other government departments.

Frequently requested types of information

Since we receive few requests, we do not have a formal process to track frequently requested information. However, we have noticed that many people ask to access to their case files before the tribunals. Because these records are often available through other channels, such as the Open Court Principle, we have set up a process to make it easier to access these other sources. We continue to improve these processes and raise awareness about other access points to help people get the information they need more efficiently.

Appendix A - Privacy Act - Delegation Order

Delegation Order
Access to Information Act and Privacy Act

The Chief Administrator of the Administrative Tribunals Support Service of Canada, pursuant to subsections 95(1) of the Access to Information Act and 73(1) of the Privacy Act, hereby designates the persons holding the positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Chief Administrator as head of the Administrative Tribunals Support Service of Canada, under the provisions of the Acts and related regulations as specified in the schedule opposite each position.

This designation replaces all previous delegation orders.

Dated, at the City of Ottawa, Province of Ontario, this day of , 2024.

______________________________
Orlando Da Silva, LSM
Chief Administrator

Schedule

Powers, duties and functions delegated pursuant to subsections 95(1) of the Access to Information Act and 73(1) of the Privacy Act and related regulations.

Position Access to Information Act and Regulations Privacy Act and Regulations
Director General, Corporate Services and Chief Financial Officer Full delegated authority Full delegated authority
Corporate Secretary Full delegated authority Full delegated authority (except 8(2)(m))
Manager, Access to Information and Privacy Full delegated authority Full delegated authority (except 8(2)(m))

Appendix B - Privacy Act - Statistical Report

Statistical Report on the Privacy Act

Name of institution: Administrative Tribunals Support Service of Canada

Reporting period: 4/1/2024 to 3/31/2025

Section 1: Request Under the Privacy Act

1.1 Number of requests
  Number of Requests
Received during reporting period 13
Outstanding from previous reporting period 1
  • Outstanding from previous reporting period
 1  
  • Outstanding from more than one reporting period
 0  
Total 14
Closed during reporting period 14
Carried over to next reporting period 0
  • Carried over within legislated timeline
 0  
  • Carried over beyond legislated timeline
 0  
1.2 Channels of requests
Source Number of Requests
Online 10
E-mail 3
Mail 0
In person 0
Phone 0
Fax 0
Total 13

Section 2: Informal requests

2.1 Number of informal requests
  Number of Requests
Received during reporting period 24
Outstanding from previous reporting period 0
  • Outstanding from previous reporting period
 0  
  • Outstanding from more than one reporting period
 0  
Total 24
Closed during reporting period 24
Carried over to next reporting period 0
2.2 Channels of informal requests
Source Number of Requests
Online 23
E-mail 1
Mail 0
In person 0
Phone 0
Fax 0
Total 24
2.3 Completion time of informal requests
Completion Time
0 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More Than 365 Days Total
24 0 0 0 0 0 0 24
2.4 Pages released informally
Less Than 100 Pages Released 100-500 Pages Released 501-1000 Pages Released 1001-5000 Pages Released More Than 5000 Pages Released
Number of Requests Pages Released Number of Requests Pages Released Number of Requests Pages Released Number of Requests Pages Released Number of Requests Pages Released
24 0 0 0 0 0 0 0 0 0

Section 3: Requests Closed During the Reporting Period

3.1 Disposition and completion time
Disposition of Requests Completion Time
0 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More Than 365 Days Total
All disclosed 0 1 0 0 0 0 0 1
Disclosed in part 0 1 0 1 0 0 0 2
All exempted 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0
No records exist 7 4 0 0 0 0 0 11
Request abandoned 0 0 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0 0 0
Total 7 6 0 1 0 0 0 14
3.2 Exemptions
Section Number of Requests
18(2)0
19(1)(a)0
19(1)(b)0
19(1)(c)0
19(1)(d)0
19(1)(e)0
19(1)(f)0
20 0
210
22(1)(a)(i) 0
22(1)(a)(ii)0
22(1)(a)(iii) 0
22(1)(b)1
22(1)(c)0
22(2)0
22.10
22.20
22.30
22.40
23(a)0
23(b)0
24(a)0
24(b) 0
25 0
262
271
27.10
28 0
3.3 Exclusions
Section Number of Requests
69(1)(a)0
69(1)(b)0
69.10
70(1)0
70(1)(a)0
70(1)(b)0
70(1)(c)0
70(1)(d)0
70(1)(e)0
70(1)(f)0
70.10
3.4 Format of information released
Paper Electronic Other
E-record Data set Video Audio
1 2 0 0 0 0

3.5 Complexity

3.5.1 Relevant pages processed and disclosed for paper, e-record and dataset formats
Number of Pages Processed Number of Pages Disclosed Number of Requests
854 840 3
3.5.2 Relevant pages processed per request disposition for paper, e-record and dataset formats by size of requests
Disposition Less Than 100 Pages Processed 100-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More Than 5000 Pages Processed
Number of Requests Pages Processed Number of Requests Pages Processed Number of Requests Pages Processed Number of Requests Pages Processed Number of Requests Pages Processed
All disclosed 0 0 1 209 0 0 0 0 0 0
Disclosed in part 0 0 2 645 0 0 0 0 0 0
All exempted 0 0 0 0 0 0 0 0 0 0
All excluded 0 0 0 0 0 0 0 0 0 0
Request abandoned 0 0 0 0 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0 0 0 0 0
Total 0 0 3 854 0 0 0 0 0 0
3.5.3 Relevant minutes processed and disclosed for audio formats
Number of Minutes Processed Number of Minutes Disclosed Number of Requests
0 0 0
3.5.4 Relevant minutes processed per request disposition for audio formats by size of requests
Disposition Less Than 60 Minutes Processed 60 - 120 Minutes Processed More than 120 Minutes Processed
Number of Requests Minutes Processed Number of Requests Minutes Processed Number of Requests Minutes Processed
All disclosed 0 0 0 0 0 0
Disclosed in part 0 0 0 0 0 0
All exempted 0 0 0 0 0 0
All excluded 0 0 0 0 0 0
Request abandoned 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0
Total 0 0 0 0 0 0
3.5.5 Relevant minutes processed and disclosed for video formats
Number of Minutes Processed Number of Minutes Disclosed Number of Requests
0 0 0
3.5.6 Relevant minutes processed per request disposition for video formats by size of requests
Disposition Less Than 60 Minutes Processed 60 - 120 Minutes Processed More than 120 Minutes Processed
Number of Requests Minutes Processed Number of Requests Minutes Processed Number of Requests Minutes Processed
All disclosed 0 0 0 0 0 0
Disclosed in part 0 0 0 0 0 0
All exempted 0 0 0 0 0 0
All excluded 0 0 0 0 0 0
Request abandoned 0 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0 0
Total 0 0 0 0 0 0
3.5.7 Other complexities
Disposition Consultation Required Legal Advice Sought Interwoven Information Other Total
All disclosed 0 0 0 0 0
Disclosed in part 0 0 0 1 1
All exempted 0 0 0 0 0
All excluded 0 0 0 0 0
Request abandoned 0 0 0 0 0
Neither confirmed nor denied 0 0 0 0 0
Total 0 0 0 1 1

3.6 Closed requests

3.6.1 Number of requests closed within legislated timelines

Number of requests closed within legislated timelines 13
Percentage of requests closed within legislated timelines (%) 92.85714286

3.7 Deemed refusals

3.7.1 Reasons for not meeting legislated timelines
Number of requests closed past the legislated timelines Principal Reason
Interference with operations / Workload External Consultation Internal Consultation Other
1 0 0 0 1
3.7.2 Request closed beyond legislated timelines (including any extension taken)
Number of days past legislated timelines Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total
1 to 15 days 0 1 1
16 to 30 days 0 0 0
31 to 60 days 0 0 0
61 to 120 days 0 0 0
121 to 180 days 0 0 0
181 to 365 days 0 0 0
More than 365 days 0 0 0
Total 0 1 1
3.8 Requests for translation
Translation Requests Accepted Refused Total
English to French 0 0 0
French to English 0 0 0
Total 0 0 0

Section 4: Disclosures Under Subsections 8(2) and 8(5)

Paragraph 8(2)(e) Paragraph 8(2)(m) Subsection 8(5) Total
0 2 2 4

Section 5: Requests for Correction of Personal Information and Notations

Disposition for Correction Requests Received Number
Notations attached 0
Requests for correction accepted 0
Total 0

Section 6: Extensions

6.1 Reasons for extensions
  15(a)(i) Interference with operations 15 (a)(ii) Consultation 15(b) Translation purposes or conversion
Number of extensions taken Further review required to determine exemptions Large volume of pages Large volume of requests Documents are difficult to obtain Cabinet Confidence Section (Section 70) External Internal
1 0 0 0 1 0 0 0 0
6.2 Length of extensions
  15(a)(i) Interference with operations 15 (a)(ii) Consultation 15(b) Translation purposes or conversion
Length of Extensions Further review required to determine exemptions Large volume of pages Large volume of requests Documents are difficult to obtain Cabinet Confidence Section (Section 70) External Internal
1 to 15 days 0 0 0 0 0 0 0 0
16 to 30 days 0 0 0 1 0 0 0 0
31 days or greater               0
Total 0 0 0 1 0 0 0 0

Section 7: Consultations Received From Other Institutions and Organizations

7.1 Consultations received from other Government of Canada institutions and other organizations
Consultations Other Government of Canada Institutions Number of Pages to Review Other Organizations Number of Pages to Review
Received during the reporting period 0 0 0 0
Outstanding from the previous reporting period 0 0 0 0
Total 0 0 0 0
Closed during the reporting period 0 0 0 0
Carried over within negotiated timelines 0 0 0 0
Carried over beyond negotiated timelines 0 0 0 0
7.2 Recommendations and completion time for consultations received from other Government of Canada institutions
Recommendation Number of Days Required to Complete Consultation Requests
0 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More Than 365 Days Total
Disclose entirely 0 0 0 0 0 0 0 0
Disclose in part 0 0 0 0 0 0 0 0
Exempt entirely 0 0 0 0 0 0 0 0
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0
7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada
Recommendation Number of Days Required to Complete Consultation Requests
0 to 15 Days 16 to 30 Days 31 to 60 Days 61 to 120 Days 121 to 180 Days 181 to 365 Days More Than 365 Days Total
Disclose entirely 0 0 0 0 0 0 0 0
Disclose in part 0 0 0 0 0 0 0 0
Exempt entirely 0 0 0 0 0 0 0 0
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institution 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0

Section 8: Completion Time of Consultations on Cabinet Confidences

8.1 Requests with Legal Services
Number of Days Fewer Than 100 Pages Processed 100-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More Than 5000 Pages Processed
Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0
8.2 Requests with Privy Council Office
Number of Days Fewer Than 100 Pages Processed 100-500 Pages Processed 501-1000 Pages Processed 1001-5000 Pages Processed More Than 5000 Pages Processed
Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed Number of Requests Pages Disclosed
1 to 15 0 0 0 0 0 0 0 0 0 0
16 to 30 0 0 0 0 0 0 0 0 0 0
31 to 60 0 0 0 0 0 0 0 0 0 0
61 to 120 0 0 0 0 0 0 0 0 0 0
121 to 180 0 0 0 0 0 0 0 0 0 0
181 to 365 0 0 0 0 0 0 0 0 0 0
More than 365 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0

Section 9: Complaints and Investigations Notices Received

Section 31 Section 33 Section 35 Court action Total
0 0 0 0 0

Section 10: Privacy Impact Assessments (PIAs) and Personal Information Banks (PIBs)

10.1 Privacy Impact Assessments
Number of PIAs completed 0
Number of PIAs modified 0
10.2 Institution-specific and Central Personal Information Banks
Personal Information Banks Active Created Terminated Modified
Institution-specific 0 0 0 0
Central 0 0 0 0
Total 0 0 0 0

Section 11: Privacy Breaches

11.1 Material Privacy Breaches reported
Number of material privacy breaches reported to TBS 0
Number of material privacy breaches reported to OPC 0
11.2 Non-Material Privacy Breaches
Number of non-material privacy breaches 19

Section 12: Resources Related to the Privacy Act

12.1 Allocated Costs
Expenditures Amount
Salaries $163,868
Overtime $5,961
Goods and Services $42,527
  • Professional services contracts
 $40,818
  • Other
 $1,709
Total $212,356
12.2 Human Resources
Resources Person Years Dedicated to Access to Information Activities
Full-time employees 1.600
Part-time and casual employees 0.000
Regional staff 0.000
Consultants and agency personnel 0.196
Students 0.000
Total 1.796

Appendix C

Supplemental Statistical Report on the Access to Information Act and the Privacy Act

Name of institution: Administrative Tribunals Support Service of Canada

Reporting period: 2024-04-01 to 2025-03-31

Section 1: Requests Carried Over and Active Complaints Under the Access to Information Act

1.1 Requests carried over to next reporting period, broken down by reporting period received

Reporting Period Requests Carried Over Were Received Requests Carried Over that are Within Legislated Timelines as of March 31, 2025 Requests Carried Over that are Beyond Legislated Timelines as of March 31, 2025 Total
Received in 2024-25 4 0 4
Received in 2023-24 0 1 1
Received in 2022-23 1 0 1
Received in 2021-22 0 0 0
Received in 2020-21 0 0 0
Received in 2019-20 0 0 0
Received in 2018-19 0 0 0
Received in 2017-18 0 0 0
Received in 2016-17 0 0 0
Received in 2015-16 or earlier 0 0 0
Total 5 1 6

1.2 Active complaints with the Information Commissioner of Canada, broken down by reporting period received

Reporting Period Active Complaints Were Received by Institution Number of Active Complaints
Received in 2024-25 0
Received in 2023-24 0
Received in 2022-23 0
Received in 2021-22 0
Received in 2020-21 0
Received in 2019-20 0
Received in 2018-19 0
Received in 2017-18 0
Received in 2016-17 0
Received in 2015-16 or earlier 0
Total 0

Section 2: Requests Carried Over and Active Complaints Under the Privacy Act

2.1 Requests carried over to next reporting period, broken down by reporting period received

Reporting Period Requests Carried Over Were Received Requests Carried Over that are Within Legislated Timelines as of March 31, 2025 Requests Carried Over that are Beyond Legislated Timelines as of March 31, 2025 Total
Received in 2024-25 0 0 0
Received in 2023-24 0 0 0
Received in 2022-23 0 0 0
Received in 2021-22 0 0 0
Received in 2020-21 0 0 0
Received in 2019-20 0 0 0
Received in 2018-19 0 0 0
Received in 2017-18 0 0 0
Received in 2016-17 0 0 0
Received in 2015-16 or earlier 0 0 0
Total 0 0 0

2.2 Active complaints with the Privacy Commissioner of Canada, broken down by reporting period received

Reporting Period Active Complaints Were Received by Institution Number of Active Complaints
Received in 2024-25 0
Received in 2023-24 0
Received in 2022-23 0
Received in 2021-22 0
Received in 2020-21 0
Received in 2019-20 0
Received in 2018-19 0
Received in 2017-18 0
Received in 2016-17 0
Received in 2015-16 or earlier 0
Total 0

Section 3: Social Insurance Number

Has your institution begun a new collection or a new consistent use of the SIN in 2024-25? No

Section 4: Universal Access under the Privacy Act

How many requests were received from foreign nationals outside of Canada in 2024-25? 2

Page details

2025-10-17