Annual Report to Parliament on the Administration of the Access to Information Act April 1, 2024 to March 31, 2025
Table of Contents
- Introduction
- ATSSC mandate
- Organizational structure
- Part 2 - Proactive publication
- 2024 to 2025 performance
- Training and Awareness
- Policies, guidelines and procedures
- Proactive publication, Part 2 of the ATIA
- Initiatives and projects to improve access to information
- Summary of key issues and actions taken on complaints
- Fees
- Monitoring Compliance
Introduction
The Administrative Tribunals Support Service of Canada (ATSSC) is pleased to present to Parliament its annual report on the administration of the Access to Information Act (the Act), in line with section 94 of the Access to Information Act and section 20 of the Service Fees Act. This report analyzes the information in our Statistical Report on the Access to Information Act for fiscal year April 1, 2024, to March 31, 2025. It also reports new trends, training activities, complaints, and monitoring relating to how we administer the Act.
The Act provides a right to access information in records held by government institutions. It states that government information should be open to the public, that any exceptions to this right should be limited and specific, and that decisions about releasing government information should be reviewed independently from government.
The Act is meant to complement, not replace, existing procedures for accessing records. It is not meant to limit access to the information that is normally available to the public in any way. We are fully committed to both the spirit and the intent of the Act, and we promote a culture of openness and transparency within our organization.
This report is not intended to fulfill reporting requirements for any non-operational (“paper”) subsidiaries of the institution, or any other non-operational institutions.
ATSSC mandate
The ATSSC was established with the coming into force on November 1, 2014, of the Administrative Tribunals Support Service of Canada Act. We are responsible for providing support services and facilities to 12 federal administrative tribunals and the National Joint Council by way of a single, integrated organization. The ATSSC supports the Environmental Protection Tribunal of Canada through a memorandum of understanding (MOU) with Environment and Climate Change Canada.
We provide the specialized services each tribunal needs to support its mandate (such as registry, research and analysis, legal and other mandate or case activities), as well as internal services (such as human resources, financial services, information management and technology, accommodation, security, planning and communications). Through these specialized services, we help improve access to justice for Canadians.
The Minister of Justice and Attorney General of Canada and Minister responsible for the Atlantic Canada Opportunities Agency is responsible for the ATSSC. The Chief Administrator is the Deputy Head and Chief Executive Officer of the ATSSC.
The administrative tribunals and other bodies we support include:
- Canada Agricultural Review Tribunal (CART)
- Canada Industrial Relations Board (CIRB)
- Canadian Cultural Property Export Review Board (CCPERB)
- Canadian Human Rights Tribunal (CHRT)
- Canadian International Trade Tribunal (CITT)
- Competition Tribunal (CT)
- Federal Public Sector Labour Relations and Employment Board (FPSLREB)
- Public Servants Disclosure Protection Tribunal (PSDPT)
- Social Security Tribunal of Canada (SST)
- Specific Claims Tribunal Canada (SCT)
- Transportation Appeal Tribunal of Canada (TATC)
- Environmental Protection Tribunal of Canada (EPTC)
- National Joint Council (NJC)
Organizational structure
The Access to Information and Privacy (ATIP) Office is responsible for administering the Act on behalf of the ATSSC. It ensures the ATSSC follows legislation, regulations, and government policies, and creates organizational standards and guidelines related to the Act. The authority to carry out these responsibilities is formally set out in the Delegation Order for the Act and the Access to Information Regulations, signed by the ATSSC Chief Administrator (Appendix A – Delegation Order).
The ATSSC’s Chief Administrator delegates their powers, authorities and responsibilities to the:
Director General, Corporate Services Branch
Corporate Secretary, Corporate Secretariat
ATIP Manager and Coordinator, Access to Information and Privacy Office
The Manager of the Access to Information and Privacy Office serves as the ATSSC’s ATIP Coordinator and has delegated authority for all Access to Information and Privacy matters. The ATIP Office is part of the Corporate Secretariat, which falls under the Corporate Services Branch. The Office coordinates all requests the ATSSC receives under the Access to Information Act and the Privacy Act. It includes one manager, one senior ATIP advisor and two analysts. During this reporting period, an ATIP consultant also supported the team with access and privacy activities.
The ATIP Office receives, coordinates and processes requests in line with the Act. It raises awareness about access and privacy across our organization and manages related reporting responsibilities under the Act. The Office also provides expert advice and guidance to senior management and ATSSC staff on how to apply and interpret the Act.
We have not entered into any service agreements under section 96 of the Act during this reporting period.
Part 2 - Proactive publication
Under Part 2 of the Act, institutions must proactively publish specific information within set timelines.
We are committed to meeting these obligations through the ATSSC’s Framework on Proactive Publications, which outlines responsibilities and supports compliance with the Act. The ATIP Office supports this work by informally training staff involved in proactive publication.
Within the framework, specific units are responsible for proactively publishing the various requirements on time, as outlined in Part 2 of the Act (Table 1). The ATIP Office oversees the process, ensures deadlines are met and monitors compliance. It also submits quarterly compliance reports to the Director General’s Office to support oversight and accountability.
Table 1 – Proactive publication responsibilities
| Legislative requirement | Section | ATSSC unit responsible for proactive publication |
|---|---|---|
| Travel expenses | 82 | Finance Directorate |
| Hospitality expenses | 83 | Finance Directorate |
| Reports tabled in Parliament | 84 | Corporate Secretariat |
| Contracts over $10,000 | 86 | Finance Directorate |
| Packages of briefing materials prepared for new or incoming deputy heads or equivalent | 88(a) | Corporate Secretariat |
| Titles and reference numbers of memoranda prepared for a deputy head or equivalent and received by their office | 88(b) | Office of the Chief Administrator |
| Packages of briefing materials prepared for a deputy head or equivalent’s appearance before a committee of Parliament | 88(c) | Corporate Secretariat |
| Reclassification of positions | 85 | Human Resources Directorate |
2024 to 2025 performance
This section highlights key information on the ATSSC’s performance for fiscal year 2024 to 2025. See Appendix B for the complete statistical report.
During the reporting period, we received a total of 61 formal requests under the Act. This was in addition to 5 requests carried forward from the previous fiscal year, for a total of 66 requests. We completed 60 of these requests. The remaining 6 requests were carried forward into the new fiscal year (2025 to 2026).
We responded to 58 formal access to information requests within the legislated timelines, which represents 97% of the 60 requests closed in 2024 to 2025.
As shown in Table 2, between fiscal years 2016 to 2017 and 2024 to 2025, the total number of requests increased overall, rising from 62 in 2016 to 2017 to a peak of 123 in 2023 to 2024. There was a slight decline to 109 in 2024 to 2025. Formal requests have grown steadily, from 18 in 2016 to 2017 to 61 in 2024 to 2025. Informal requests varied more from year to year, ranging from 17 in 2016 to 2017, dropping to a low of 1 in 2019 to 2020 and rising to 37 in 2024 to 2025. This recent increase in informal requests may indicate a change in how people prefer to access information or engage with services.
In contrast, consultation requests have declined over time. After peaking at 43 in 2017 to 2018, they dropped to 11 in 2024 to 2025, with only minor changes in between. While consultation requests have decreased, the steady rise in overall request volume suggests that clients are engaging more through other channels.
Overall, the data shows a shift in request patterns. Formal and informal requests now make up a larger share of the total, reflecting changes in client behaviour and expectations for service.
Table 2 – Overview of formal requests received by the ATSSC under the Act
| Fiscal Year | Formal requests received | Informal requests received | Consultation requests | Total requests |
|---|---|---|---|---|
| 2024 to 2025 | 61 | 37 | 11 | 109 |
| 2023 to 2024 | 45 | 68 | 10 | 123 |
| 2022 to 2023 | 40 | 32 | 18 | 90 |
| 2021 to 2022 | 59 | 24 | 39 | 122 |
| 2020 to 2021 | 85 | 5 | 17 | 107 |
| 2019 to 2020 | 38 | 1 | 30 | 69 |
| 2018 to 2019 | 45 | 13 | 31 | 89 |
| 2017 to 2018 | 23 | 19 | 43 | 85 |
| 2016 to 2017 | 18 | 17 | 27 | 62 |
Consultations
The ATIP Office advises other institutions on releasing records that involve the ATSSC. During this reporting period, we received 11 consultation requests from other federal institutions. The ATIP Office responded to all of them within the fiscal year, with none carried forward. Of the 11 completed requests, the Office recommended full disclosure in 7 cases and partial release in 3. For the remaining request, the Office determined that it would be best for another institution to process it.
Active requests
This reporting period, we carried 6 requests forward to the next reporting period (2025 to 2026), 1 of which is past the legislated timelines. Of the requests that were carried forward, 5 were received during this reporting period (2024 to 2025) and 1 was received during the 2023 to 2024 reporting period.
Informal requests
Requests for records that have already been disclosed under the Act are referred to as “Informal Requests”. Summaries of previously disclosed requests are published monthly on the Open Government website, as part of the Government of Canada’s commitment to openness and transparency. We processed 37 informal requests during this reporting period.
Disposition of completed requests
During this reporting period, the ATSSC completed 60 requests under the Act. Of these, 3 (5%) resulted in full disclosure and 22 (37%) in partial disclosure. No requests were fully withheld.
Other requests did not lead to a disclosure of records for the following reasons:
No records exist
We could not process 31 requests because we did not have any relevant records. Where possible, we referred applicants to other government institutions that may have records.
Request abandoned
Applicants abandoned 3 requests. Most of these required clarification, and when applicants did not respond, we considered their requests abandoned. In other cases, applicants withdrew their requests.
Request transferred
The ATSSC transferred 1 request to another government institution, since we did not hold the information and the other government institution had more interest in the records. We informed the applicant that we transferred their request.
Exemptions invoked
The Act sets out exceptions to the right of access known as exemptions. Exemptions protect information related to a particular public or private interest and are the only basis for refusing access to government information. Of the 60 requests completed, we applied exemptions to withhold information in 22 cases. The most frequently applied exemption was section 23 (solicitor-client privilege).
Extensions and completion time
Requests may be extended beyond the 30-day statutory time frame if the request:
is for many records or requires a search through many records [paragraph 9(1)(a) of the Act]
requires consultations [paragraph 9(1)(b) of the Act]
requires giving notice to a third party [paragraph 9(1)(c) of the Act]
During this reporting period, we did not claim any extensions under paragraph 9(1)(a) of the Act. We were granted 15 extensions under paragraph 9(1)(b) for internal or external consultations.
As shown in Table 3, we responded to 44 requests within 1 to 30 days. We needed 61 to 120 days to complete 6 of the requests. We needed 121 to 180 days to complete 9 of the requests, and more than 365 days to complete 1 request. Of the 60 requests completed during this reporting period, 58 were completed within the legislated time frame.
Table 3 – Request completion time
| 1 to 30 days | 31 to 60 days | 61 to 120 days | 121 to 180 days | 181 to 365 days | More than 365 days |
|---|---|---|---|---|---|
| 44 | 0 | 6 | 9 | 0 | 1 |
Training and awareness
The ATIP Office delivered training sessions to increase knowledge and understanding of the Act across the ATSSC.
The ATIP Office regularly provides informal training to departmental liaison officers on how to apply ATIP legislation. These officers help produce the requested records and provide insight into the subject matter of the requests.
During the reporting period, the ATIP Office also gave informal briefings on to Part 2 of the Act as needed.
The ATIP Office promoted access and privacy by tracking whether staff completed the mandatory Canada School of Public Service training (COR502). By the end of this reporting period, 86% of active employees had completed the training. The ATIP Office is also developing a more robust in-house training program for various clients within our organization.
Policies, guidelines and procedures
The ATSSC follows Treasury Board of Canada Secretariat access to information policies and guidance. During the reporting period, we introduced a procedures document to guide ATIP Office staff in processing requests with the new case management system, ATIPXpress.
Proactive publication, Part 2 of the ATIA
The ATSSC is a government entity as defined in section 81 of the Act. Because it is listed in Schedule I.1 of the Financial Administration Act, it must follow the requirements set out in Part 2 of the Act.
Table 4 – Proactive disclosure
| Legislative Requirement | ATIA section | Publication Timeline | Compliance Rate | Web Link |
|---|---|---|---|---|
| Travel Expenses | 82 | Within 30 days of the end of the month of reimbursement | 100% | Government Travel Expenses (canada.ca) |
| Hospitality Expenses | 83 | Within 30 days of the end of the month of reimbursement | Not applicable | Search Government Hospitality Expenses | Open Government - Government of Canada |
| Reports tabled in Parliament | 84 | Within 30 days of tabling | 100% | Reports Tabled in Parliament: ATSSC |
| Contracts over $10,000 | 86 | Quarters 1 to 3: within 30 days of the quarter Quarter 4: within 60 days of the quarter |
100% | Search Government Contracts over $10,000 (canada.ca) |
| Packages of briefing materials prepared for new or incoming deputy heads or equivalent | 88(a) | 120 days after appointment | Not applicable | Briefing materials prepared for new deputy head (2019) |
| Titles and reference numbers of memoranda prepared for a deputy head or equivalent, that are received by their office | 88(b) | Within 30 days of the end of the month received | 75% | Briefing Note Titles and Numbers (canada.ca) |
| Packages of briefing materials prepared for a deputy head or equivalent’s appearance before a committee of Parliament | 88(c) | Within 120 days after appearance | Not applicable | Not applicable |
| Reclassification of positions | 85 | Within 30 days after the quarter | 100% | Search Government Position Reclassifications | Open Government - Government of Canada |
Overall, we responded to 94% of the proactive publications that were due during this reporting period within the legislative timelines. This represents a significant improvement from 2023 to 2024, when we completed 79% of proactive publications on time. The 15% increase shows continued progress toward full compliance with legislated proactive publication requirements.
We continue to improve business processes and increase public access in line with Part 2 of the Act. We have developed and implemented a framework to guide the proactive publication process, clearly outlining the steps involved and helping staff understand the roles, responsibilities and implications set out in the legislation.
Initiatives and projects to improve access to information
During the reporting period, we worked to improve the case management system introduced in the previous fiscal year. We applied system updates and enhancements as they became available, and worked with the service provider to tailor the platform to our operational needs.
In line with the Government of Canada’s commitment to reconciliation with Indigenous Peoples, we continued to waive fees for Indigenous requesters submitting access to information or privacy requests.
We also refined our internal request processing procedures. This included redirecting requests for records that are better accessed through other mechanisms, such as those covered by the open court principle.
In addition, we monitored proactive publication obligations under Part 2 of the Act and continued to take steps to improve compliance and timeliness.
Summary of key issues and actions taken on complaints
During the reporting period, the Office of the Information Commissioner of Canada received 15 new complaints about how the ATSSC handled access to information requests. In 14 of these cases, the complainants said we had wrongly claimed time extensions. The Commissioner stopped investigating these 14 complaints and considered them resolved by the end of the reporting period.
The other complaint said we had not properly searched for records in response to a request. The Commissioner found this complaint was also unfounded.
The Commissioner also finished investigating of one complaint from the 2022 to 2023 reporting period. The Commissioner found this complaint was also unfounded.
Fees
The Service Fees Act requires a responsible authority to report to Parliament each year on the fees collected by the institution. Table 5 shows the access to information fees we collected under section 20 of the Service Fees Act.
Since June 21, 2019, we can only charge a $5 application fee under paragraph 7(1)(a) of the Act. The Directive on Access to Information Requests, issued on July 13, 2022, allows institutions to waive this fee when appropriate.
Table 5 summarizes financial information for all Access to Information Act fees collected by the ATSSC.
Table 5 – 2024 to 2025 financial information (dollars)
| Fees collected | Total cost of operating the program | Fees waived | Fees refunded |
|---|---|---|---|
| $240 | $212,356 | $65 | $0 |
Monitoring compliance
Requests
We monitored access to information requests with a case management system that kept all relevant data to ensure we met legislative requirements and reporting obligations. The system was updated regularly to reflect new requests and changes in file status. We held weekly meetings between the ATIP Coordinator and analysts, and discussions between the ATIP Manager and the Corporate Secretary, to review workloads, set priorities, and resolve challenges. These coordinated efforts helped us meet our statutory responsibilities.
Inter-institutional consultations
The ATIP Office consults other institutions when needed to properly exercise discretion or consider disclosing information. We hold these consultations only with the ATIP Manager’s approval. During this reporting period, we had one consultation with another institution.
Proactive publications
We have established a process to oversee the accuracy and completeness of proactive disclosures under Part 2 of the Act. Staff who publish information must notify the ATIP Office within 5 days of uploading information to the Open Government portal. We review the content, track each disclosure, and provide a quarterly report to the Director General’s Office. Publishers are also responsible for making sure the information they proactively release is accurate and complete.
Other
Since we receive few requests, we do not have a formal process to track frequently requested information. However, we have noticed that many people ask to access to their case files before the tribunals. Because these records are often available through other channels, such as the Open Court Principle, we have set up a process to make it easier to access these other sources. We continue to improve these processes and raise awareness about other access points to help people get the information they need more efficiently.
We use standard clauses to ensure contracts, agreements, and arrangements that involve personal information include appropriate privacy protections. We did not monitor these practices during this reporting period.
Appendix A - Access to Information Act - Delegation Order
Delegation Order
Access to Information Act and Privacy Act
The Chief Administrator of the Administrative Tribunals Support Service of Canada, pursuant to subsections 95(1) of the Access to Information Act and 73(1) of the Privacy Act, hereby designates the persons holding the positions set out in the schedule hereto, or the persons occupying on an acting basis those positions, to exercise the powers, duties and functions of the Chief Administrator as head of the Administrative Tribunals Support Service of Canada, under the provisions of the Acts and related regulations as specified in the schedule opposite each position.
This designation replaces all previous delegation orders.
Dated, at the City of Ottawa, Province of Ontario, this day of , 2024.
______________________________
Orlando Da Silva, LSM
Chief Administrator
Schedule
Powers, duties and functions delegated pursuant to subsections 95(1) of the Access to Information Act and 73(1) of the Privacy Act and related regulations.
| Position | Access to Information Act and Regulations | Privacy Act and Regulations |
|---|---|---|
| Director General, Corporate Services and Chief Financial Officer | Full delegated authority | Full delegated authority |
| Corporate Secretary | Full delegated authority | Full delegated authority (except 8(2)(m)) |
| Manager, Access to Information and Privacy | Full delegated authority | Full delegated authority (except 8(2)(m)) |
Appendix B - Access to Information Act - Statistical Report
Statistical Report on the Access to Information Act
Name of institution: Administrative Tribunals Support Service of Canada
Reporting period: 4/1/2024 to 3/31/2025
Section 1: Requests Under the Access to Information Act
1.1 Number of requests
| Number of Requests | ||
| Received during reporting period | 61 | |
| Outstanding from previous reporting periods | 5 | |
|
3 | |
|
2 | |
| Total | 66 | |
| Closed during reporting period | 60 | |
| Carried over to next reporting period | 6 | |
|
5 | |
|
1 | |
1.2 Sources of requests
| Source | Number of Requests |
| Media | 0 |
| Academia | 3 |
| Business (private sector) | 42 |
| Organization | 0 |
| Public | 10 |
| Decline to Identify | 6 |
| Total | 61 |
1.3 Channels of requests
| Source | Number of Requests |
| Online | 34 |
| 26 | |
| 1 | |
| In person | 0 |
| Phone | 0 |
| Fax | 0 |
| Total | 61 |
Section 2: Informal requests
2.1 Number of informal requests
| Number of Requests | ||
| Received during reporting period | 37 | |
| Outstanding from previous reporting periods | 0 | |
|
0 | |
|
0 | |
| Total | 37 | |
| Closed during reporting period | 37 | |
| Carried over to next reporting period | 0 | |
2.2 Channels of informal requests
| Source | Number of Requests |
| Online | 36 |
| 0 | |
| 1 | |
| In person | 0 |
| Phone | 0 |
| Fax | 0 |
| Total | 37 |
2.3 Completion time of informal requests
| Completion Time | |||||||
|---|---|---|---|---|---|---|---|
| 0 to 15 Days | 16 to 30 Days | 31 to 60 Days | 61 to 120 Days | 121 to 180 Days | 181 to 365 Days | More Than 365 Days | Total |
| 33 | 3 | 1 | 0 | 0 | 0 | 0 | 37 |
2.4 Pages released informally
| Less Than 100 Pages Released | 100-500 Pages Released | 501-1000 Pages Released | 1001-5000 Pages Released | More Than 5000 Pages Released | |||||
|---|---|---|---|---|---|---|---|---|---|
| Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released |
| 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
2.5 Pages re-released informally
| Less Than 100 Pages Released | 100-500 Pages Released | 501-1000 Pages Released | 1001-5000 Pages Released | More Than 5000 Pages Released | |||||
|---|---|---|---|---|---|---|---|---|---|
| Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released | Number of Requests | Pages Released |
| 32 | 995 | 3 | 643 | 1 | 600 | 0 | 0 | 0 | 0 |
Section 3: Applications to the Information Commissioner on Declining to Act on Requests
| Number of Requests | |
| Outstanding from previous reporting period | 0 |
| Sent during reporting period | 0 |
| Total | 0 |
| Approved by the Information Commissioner during reporting period | 0 |
| Declined by the Information Commissioner during reporting period | 0 |
| Withdrawn during reporting period | 0 |
| Carried over to next reporting period | 0 |
Section 4: Requests Closed During the Reporting Period
4.1 Disposition and completion time
| Disposition of Requests | Completion Time | |||||||
|---|---|---|---|---|---|---|---|---|
| 0 to 15 Days | 16 to 30 Days | 31 to 60 Days | 61 to 120 Days | 121 to 180 Days | 181 to 365 Days | More Than 365 Days | Total | |
| All disclosed | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 3 |
| Disclosed in part | 4 | 2 | 0 | 6 | 9 | 0 | 1 | 22 |
| All exempted | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| No records exist | 31 | 0 | 0 | 0 | 0 | 0 | 0 | 31 |
| Request transferred | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Request abandoned | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 3 |
| Neither confirmed nor denied | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 40 | 4 | 0 | 6 | 9 | 0 | 1 | 60 |
4.2 Exemptions
| Section | Number of Requests | Section | Number of Requests | Section | Number of Requests | Section | Number of Requests |
| 13(1)(a) | 0 | 16(2) | 1 | 18(a) | 0 | 20.1 | 0 |
| 13(1)(b) | 0 | 16(2)(a) | 0 | 18(b) | 0 | 20.2 | 0 |
| 13(1)(c) | 1 | 16(2)(b) | 0 | 18(c) | 0 | 20.4 | 0 |
| 13(1)(d) | 0 | 16(2)(c) | 0 | 18(d) | 0 | 21(1)(a) | 9 |
| 13(1)(e) | 0 | 16(3) | 0 | 18.1(1)(a) | 0 | 21(1)(b) | 9 |
| 14 | 0 | 16.1(1)(a) | 0 | 18.1(1)(b) | 0 | 21(1)(c) | 1 |
| 14(a) | 0 | 16.1(1)(b) | 0 | 18.1(1)(c) | 0 | 21(1)(d) | 3 |
| 14(b) | 0 | 16.1(1)(c) | 0 | 18.1(1)(d) | 0 | 22 | 1 |
| 15(1) | 0 | 16.1(1)(d) | 0 | 19(1) | 12 | 22.1(1) | 0 |
| 15(1) - I.A.* | 0 | 16.2(1) | 0 | 20(1)(a) | 0 | 23 | 17 |
| 15(1) - Def.* | 0 | 16.3 | 0 | 20(1)(b) | 2 | 23.1 | 0 |
| 15(1) - S.A.* | 0 | 16.4(1)(a) | 0 | 20(1)(b.1) | 0 | 24(1) | 1 |
| 16(1)(a)(i) | 0 | 16.4(1)(b) | 0 | 20(1)(c) | 0 | 26 | 0 |
| 16(1)(a)(ii) | 0 | 16.5 | 0 | 20(1)(d) | 0 | ||
| 16(1)(a)(iii) | 0 | 16.6 | 0 | ||||
| 16(1)(b) | 0 | 17 | 0 | ||||
| 16(1)(c) | 2 | ||||||
| 16(1)(d) | 0 |
* I.A.: International Affairs
Def.: Defence of Canada
S.A.: Subversive Activities
4.3 Exclusions
| Section | Number of Requests | Section | Number of Requests | Section | Number of Requests |
| 68(a) | 0 | 69(1) | 0 | 69(1)(g) re (a) | 0 |
| 68(b) | 0 | 69(1)(a) | 0 | 69(1)(g) re (b) | 0 |
| 68(c) | 0 | 69(1)(b) | 0 | 69(1)(g) re (c) | 0 |
| 68.1 | 0 | 69(1)(c) | 0 | 69(1)(g) re (d) | 0 |
| 68.2(a) | 0 | 69(1)(d) | 0 | 69(1)(g) re (e) | 0 |
| 68.2(b) | 0 | 69(1)(e) | 0 | 69(1)(g) re (f) | 0 |
| 69(1)(f) | 0 | 69.1(1) | 0 |
4.4 Format of information released
| Paper | Electronic | Other | |||
|---|---|---|---|---|---|
| E-record | Data set | Video | Audio | ||
| 1 | 24 | 0 | 0 | 0 | 0 |
4.5 Complexity
4.5.1 Relevant pages processed and disclosed for paper, e-record and dataset formats
| Number of Pages Processed | Number of Pages Disclosed | Number of Requests |
| 15266 | 9723 | 28 |
4.5.2 Relevant pages processed per request disposition for paper, e-record and dataset formats by size of requests
| Disposition | Less Than 100 Pages Processed | 100-500 Pages Processed | 501-1000 Pages Processed | 1001-5000 Pages Processed | More Than 5000 Pages Processed | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Number of Requests | Pages Processed | Number of Requests | Pages Processed | Number of Requests | Pages Processed | Number of Requests | Pages Processed | Number of Requests | Pages Processed | |
| All disclosed | 3 | 51 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Disclosed in part | 13 | 351 | 5 | 862 | 1 | 531 | 2 | 4433 | 1 | 9038 |
| All exempted | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Request abandoned | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Neither confirmed nor denied | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 19 | 402 | 5 | 862 | 1 | 531 | 2 | 4433 | 1 | 9038 |
4.5.3 Relevant minutes processed and disclosed for audio formats
| Number of Minutes Processed | Number of Minutes Disclosed | Number of Requests |
| 20 | 20 | 1 |
4.5.4 Relevant minutes processed per request disposition for audio formats by size of requests
| Disposition | Less Than 60 Minutes Processed | 60 - 120 Minutes Processed | More than 120 Minutes Processed | |||
|---|---|---|---|---|---|---|
| Number of Requests | Minutes Processed | Number of Requests | Minutes Processed | Number of Requests | Minutes Processed | |
| All disclosed | 0 | 0 | 0 | 0 | 0 | 0 |
| Disclosed in part | 1 | 20 | 0 | 0 | 0 | 0 |
| All exempted | 0 | 0 | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 | 0 | 0 |
| Request abandoned | 0 | 0 | 0 | 0 | 0 | 0 |
| Neither confirmed nor denied | 0 | 0 | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 1 | 20 | 0 | 0 | 0 | 0 |
4.5.5 Relevant minutes processed and disclosed for video formats
| Number of Minutes Processed | Number of Minutes Disclosed | Number of Requests |
| 0 | 0 | 0 |
4.5.6 Relevant minutes processed per request disposition for video formats by size of requests
| Disposition | Less Than 60 Minutes Processed | 60 - 120 Minutes Processed | More than 120 Minutes Processed | |||
|---|---|---|---|---|---|---|
| Number of Requests | Minutes Processed | Number of Requests | Minutes Processed | Number of Requests | Minutes Processed | |
| All disclosed | 0 | 0 | 0 | 0 | 0 | 0 |
| Disclosed in part | 0 | 0 | 0 | 0 | 0 | 0 |
| All exempted | 0 | 0 | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 | 0 | 0 |
| Request abandoned | 0 | 0 | 0 | 0 | 0 | 0 |
| Neither confirmed nor denied | 0 | 0 | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 | 0 | 0 |
4.5.7 Other complexities
| Disposition | Consultation Required | Legal Advice Sought | Other | Total |
| All disclosed | 1 | 0 | 0 | 1 |
| Disclosed in part | 2 | 22 | 0 | 24 |
| All exempted | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 |
| Request abandoned | 0 | 0 | 0 | 0 |
| Neither confirmed nor denied | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 |
| Total | 3 | 22 | 0 | 25 |
4.6 Closed requests
4.6.1 Requests closed within legislated timelines
| Number of requests closed within legislated timelines | 58 |
| Percentage of requests closed within legislated timelines (%) | 96.66666667 |
4.7 Deemed refusals
4.7.1 Reasons for not meeting legislated timelines
| Number of requests closed past the legislated timelines | Principal Reason | |||
|---|---|---|---|---|
| Interference with operations/ Workload | External Consultation | Internal Consultation | Other | |
| 2 | 1 | 0 | 0 | 1 |
4.7.2 Requests closed beyond legislated timelines (including any extension taken)
| Number of days past legislated timelines | Number of requests past legislated timeline where no extension was taken | Number of requests past legislated timeline where an extension was taken | Total |
| 1 to 15 days | 0 | 0 | 0 |
| 16 to 30 days | 1 | 0 | 1 |
| 31 to 60 days | 0 | 0 | 0 |
| 61 to 120 days | 0 | 0 | 0 |
| 121 to 180 days | 1 | 0 | 1 |
| 181 to 365 days | 0 | 0 | 0 |
| More than 365 days | 0 | 0 | 0 |
| Total | 1 | 1 | 2 |
4.8 Requests for translation
| Translation Requests | Accepted | Refused | Total |
| English to French | 0 | 0 | 0 |
| French to English | 0 | 0 | 0 |
| Total | 0 | 0 | 0 |
Section 5: Extensions
5.1 Reasons for extensions and disposition of requests
| Disposition of Requests Where an Extension Was Taken | 9(1)(a) Interference With Operations/ Workload | 9(1)(b) Consultation | 9(1)(c) Third-Party Notice | |
|---|---|---|---|---|
| Section 69 | Other | |||
| All disclosed | 0 | 0 | 0 | 0 |
| Disclosed in part | 0 | 0 | 15 | 0 |
| All exempted | 0 | 0 | 0 | 0 |
| All excluded | 0 | 0 | 0 | 0 |
| Request abandoned | 0 | 0 | 0 | 0 |
| No records exist | 0 | 0 | 0 | 0 |
| Declined to act with the approval of the Information Commissioner | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 15 | 0 |
5.2 Length of extensions
| Length of Extensions | 9(1)(a) Interference With Operations/ Workload | 9(1)(b) Consultation | 9(1)(c) Third-Party Notice | |
|---|---|---|---|---|
| Section 69 | Other | |||
| 30 days or less | 0 | 0 | 1 | 0 |
| 31 to 60 days | 0 | 0 | 0 | 0 |
| 61 to 120 days | 0 | 0 | 0 | 0 |
| 121 to 180 days | 0 | 0 | 0 | 0 |
| 181 to 365 days | 0 | 0 | 14 | 0 |
| 365 days or more | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 15 | 0 |
Section 6: Fees
| Fee Type | Fee Collected | Fee Waived | Fee Refunded | |||
|---|---|---|---|---|---|---|
| Number of Requests | Amount | Number of Requests | Amount | Number of Requests | Amount | |
| Application | 48 | $240.00 | 13 | $65.00 | 0 | $0.00 |
| Other fees | 0 | $0.00 | 0 | $0.00 | 0 | $0.00 |
| Total | 48 | $240.00 | 10 | $65.00 | 0 | $0.00 |
Section 7: Consultations Received From Other Institutions and Organizations
7.1 Consultations received from other Government of Canada institutions and other organizations
| Consultations | Other Government of Canada Institutions | Number of Pages to Review | Other Organizations | Number of Pages to Review |
|---|---|---|---|---|
| Received during the reporting period | 11 | 876 | 0 | 0 |
| Outstanding from the previous reporting period | 0 | 0 | 0 | 0 |
| Total | 11 | 876 | 0 | 0 |
| Closed during the reporting period | 11 | 876 | 0 | 0 |
| Carried over within negotiated timelines | 0 | 0 | 0 | 0 |
| Carried over beyond negotiated timelines | 0 | 0 | 0 | 0 |
7.2 Recommendations and completion time for consultations received from other Government of Canada institutions
| Recommendation | Number of Days Required to Complete Consultation Requests | |||||||
|---|---|---|---|---|---|---|---|---|
| 0 to 15 Days | 16 to 30 Days | 31 to 60 Days | 61 to 120 Days | 121 to 180 Days | 181 to 365 Days | More Than 365 Days | Total | |
| Disclose entirely | 6 | 1 | 0 | 0 | 0 | 0 | 0 | 7 |
| Disclose in part | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 3 |
| Exempt entirely | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Exclude entirely | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Consult other institution | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Other | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Total | 8 | 2 | 1 | 0 | 0 | 0 | 0 | 11 |
7.3 Recommendations and completion time for consultations received from other organizations outside the Government of Canada
| Recommendation | Number of Days Required to Complete Consultation Requests | |||||||
|---|---|---|---|---|---|---|---|---|
| 0 to 15 Days | 16 to 30 Days | 31 to 60 Days | 61 to 120 Days | 121 to 180 Days | 181 to 365 Days | More Than 365 Days | Total | |
| Disclose entirely | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Disclose in part | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Exempt entirely | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Exclude entirely | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Consult other institution | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Other | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Section 8: Completion Time of Consultations on Cabinet Confidences
8.1 Requests with Legal Services
| Number of Days | Fewer Than 100 Pages Processed | 100-500 Pages Processed | 501-1000 Pages Processed | 1001-5000 Pages Processed | More Than 5000 Pages Processed | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | |
| 1 to 15 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 16 to 30 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 31 to 60 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 61 to 120 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 121 to 180 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 181 to 365 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| More than 365 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
8.2 Requests with Privy Council Office
| Number of Days | Fewer Than 100 Pages Processed | 100-500 Pages Processed | 501-1000 Pages Processed | 1001-5000 Pages Processed | More Than 5000 Pages Processed | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | Number of Requests | Pages Disclosed | |
| 1 to 15 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 16 to 30 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 31 to 60 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 61 to 120 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 121 to 180 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| 181 to 365 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| More than 365 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Total | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Section 9: Investigations and Reports of finding
9.1 Investigations
| Section 32 Notice of intention to investigate | Subsection 30(5) Ceased to investigate | Section 35 Formal Representations |
|---|---|---|
| 15 | 14 | 1 |
9.2 Investigations and Reports of finding
| Section 37(1) Initial Reports | Section 37(2) Final Reports | ||||
|---|---|---|---|---|---|
| Received | Containing recommendations issued by the Information Commissioner | Containing orders issued by the Information Commissioner | Received | Containing recommendations issued by the Information Commissioner | Containing orders issued by the Information Commissioner |
| 0 | 0 | 0 | 2 | 0 | 0 |
Section 10: Court Action
10.1 Court actions on complaints
| Section 41 | ||||
|---|---|---|---|---|
| Complainant (1) | Institution (2) | Third Party (3) | Privacy Commissioner (4) | Total |
| 0 | 0 | 0 | 0 | 0 |
10.2 Court actions on third party notifications under paragraph 28(1)(b)
| Section 44 - under paragraph 28(1)(b) |
|---|
| 0 |
Section 11: Resources Related to the Access to Information Act
11.1 Allocated Costs
| Expenditures | Amount | |
|---|---|---|
| Salaries | $163,868 | |
| Overtime | $5,961 | |
| Goods and Services | $42,527 | |
|
$40,818 | |
|
$1,709 | |
| Total | $212,356 | |
11.2 Human Resources
| Resources | Person Years Dedicated to Access to Information Activities |
|---|---|
| Full-time employees | 1.600 |
| Part-time and casual employees | 0.000 |
| Regional staff | 0.000 |
| Consultants and agency personnel | 0.196 |
| Students | 0.000 |
| Total | 1.796 |
Appendix C
Supplemental Statistical Report on the Access to Information Act and the Privacy Act
Name of institution: Administrative Tribunals Support Service of Canada
Reporting period: 2024-04-01 to 2025-03-31
Section 1: Requests Carried Over and Active Complaints Under the Access to Information Act
1.1 Requests carried over to next reporting period, broken down by reporting period received
| Reporting Period Requests Carried Over Were Received | Requests Carried Over that are Within Legislated Timelines as of March 31, 2025 | Requests Carried Over that are Beyond Legislated Timelines as of March 31, 2025 | Total |
|---|---|---|---|
| Received in 2024-25 | 4 | 0 | 4 |
| Received in 2023-24 | 0 | 1 | 1 |
| Received in 2022-23 | 1 | 0 | 0 |
| Received in 2021-22 | 0 | 0 | 0 |
| Received in 2020-21 | 0 | 0 | 0 |
| Received in 2019-20 | 0 | 0 | 0 |
| Received in 2018-19 | 0 | 0 | 0 |
| Received in 2017-18 | 0 | 0 | 0 |
| Received in 2016-17 | 0 | 0 | 0 |
| Received in 2015-16 or earlier | 0 | 0 | 0 |
| Total | 5 | 1 | 6 |
1.2 Active complaints with the Information Commissioner of Canada, broken down by reporting period received
| Reporting Period Active Complaints Were Received by Institution | Number of Active Complaints |
|---|---|
| Received in 2024-25 | 0 |
| Received in 2023-24 | 0 |
| Received in 2022-23 | 0 |
| Received in 2021-22 | 0 |
| Received in 2020-21 | 0 |
| Received in 2019-20 | 0 |
| Received in 2018-19 | 0 |
| Received in 2017-18 | 0 |
| Received in 2016-17 | 0 |
| Received in 2015-16 or earlier | 0 |
| Total | 0 |
Section 2: Requests Carried Over and Active Complaints Under the Privacy Act
2.1 Requests carried over to next reporting period, broken down by reporting period received
| Reporting Period Requests Carried Over Were Received | Requests Carried Over that are Within Legislated Timelines as of March 31, 2025 | Requests Carried Over that are Beyond Legislated Timelines as of March 31, 2025 | Total |
|---|---|---|---|
| Received in 2024-25 | 0 | 0 | 0 |
| Received in 2023-24 | 0 | 0 | 0 |
| Received in 2022-23 | 0 | 0 | 0 |
| Received in 2021-22 | 0 | 0 | 0 |
| Received in 2020-21 | 0 | 0 | 0 |
| Received in 2019-20 | 0 | 0 | 0 |
| Received in 2018-19 | 0 | 0 | 0 |
| Received in 2017-18 | 0 | 0 | 0 |
| Received in 2016-17 | 0 | 0 | 0 |
| Received in 2015-16 or earlier | 0 | 0 | 0 |
| Total | 0 | 0 | 0 |
2.2 Active complaints with the Privacy Commissioner of Canada, broken down by reporting period received
| Reporting Period Active Complaints Were Received by Institution | Number of Active Complaints |
|---|---|
| Received in 2024-25 | 0 |
| Received in 2023-24 | 0 |
| Received in 2022-23 | 0 |
| Received in 2021-22 | 0 |
| Received in 2020-21 | 0 |
| Received in 2019-20 | 0 |
| Received in 2018-19 | 0 |
| Received in 2017-18 | 0 |
| Received in 2016-17 | 0 |
| Received in 2015-16 or earlier | 0 |
| Total | 0 |
Section 3: Social Insurance Number
| Has your institution begun a new collection or a new consistent use of the SIN in 2024-25? | No |
Section 4: Universal Access under the Privacy Act
| How many requests were received from foreign nationals outside of Canada in 2024-25? | 2 |