Technical support for EDI and select portal users
May 1 to 3, 2026: Systems Outage Contingency Plan is in effect
While the CBSA continues to process delayed commercial messages, we ask that you do not resubmit them. Contact the local CBSA commercial office if you are unsure of the status of your goods. More information: System Outage Contingency Plan
Troubleshoot technical issues related to EDI, the Canadian Export Reporting System (CERS) or eManifest portals with resources and support from the CBSA's Technical Commercial Client Unit. Find a software and service provider. Sign up to receive bulletins about systems updates and outages.
Contact us
Before connecting with us
Get the best response from our technical support team by being ready
Contact technical support
Technical support provided during and after business hours. Services we support
Sign up for bulletins
Get emails about system updates, malfunctions, program changes and hours of operation
Scheduled outages
Plan ahead. Consult the calendar of maintenance outages
Software and service providers
Third party providers you can use to connect with various EDI applications