National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
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Educational information
Information and Frequently Asked Questions.
Reports, news, letters and statistics
Investigative reports and progress updates, Ombudsman reports, annual reports and statistics, news releases, letters and statements, Ombudsman messages.
How we help
How we help, who we help, what happens when you contact us, sample cases and videos.
Information about our office
The Ombudsman, our Mandate, Ombudsman's Advisory Committee, Parliamentary Committee Appearances, upcoming and past visits, Video Gallery, access to information and privacy, transparency.
Top 5 requested topics:
The Military Benefits Browser
As a military member who is ill, injured, or transitioning out of the Canadian Armed Forces, do you know the benefits you could be entitled to?
New Report: Fair decision-making for fair outcomes
This review looks at the most recent iterations of the DND’s internal complaints processes to determine whether they are properly designed to produce fair outcomes for our constituents.
CAF members:
If you have experienced sexual harassment or sexual misconduct while performing your duties, you can bring your complaint to the Canadian Human Rights Commission
Contact us
We are ready to help.
- Call us toll-free at 1-888-828-3626
- Submit a question or complaint through our secure online form
- Live chat with an agent 8 am to 5 pm ET Monday to Friday
- Book a phone call with an agent
- Email an agent for information or assistance
- Email for general office inquiries
- Email media relations
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Mailing address
Office of the Ombudsman
100 Metcalfe Street 12th Floor
Ottawa, Ontario
K1P 5M1
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