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Transportation loan procedures for exceptional circumstances

Below are instructions for cases where immigrants do not have assistance from the International Organization for Migration (IOM), or where they require redestining or relocation after arrival in Canada.

Applicable forms to use: Terms and Conditions of Loan form [IMM 0502] (PDF, 1.16MB)

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Arranging transportation from overseas or in Canada without the assistance of the International Organization for Migration (IOM)

In exceptional circumstances where there is no IOM presence (such as in Moscow), the use of the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] can be used to facilitate travel, if the air carrier or travel agency agrees to be paid after the fact, through invoicing IRCC. In these cases, officers are to follow these instructions:

  1. During an eligibility interview, the migration officer must assess the applicants’ ability to repay the loan.
  2. If the officer determines the applicants should be able to repay the loan, the officer counsels the applicants regarding loan repayment and provides the terms and conditions of the loan to the applicants.
  3. Once the applicants have been counselled on repayment, the migration officer and applicants sign the Terms and Conditions of Loan form [IMM 0502] as an indication that the loan has been authorized.
  4. This signed form is scanned and uploaded to the associated application in the Global Case Management System (GCMS).
  5. The client obtains a Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] from the migration officer.
  6. The client approaches an airline that is willing to accept the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] to invoice IRCC without being paid upfront.
  7. The client or service provider organization (SPO) completes the top portion of the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] (biographic data), Section I, and signs the appropriate box at the bottom of the form.
  8. The airline fills out Section II and III with the flight details and costs, which should be in Canadian or United States (U.S.) currency.
  9. Once the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] is finalized, the airline sends the white copy of the form and the invoice to IRCC Loans and Accounts Receivable. The yellow copy of the form is provided to the client, the pink placed in the Canada Border Services Agency (CBSA) file, and the green given to the SPO for reference.
  10. IRCC Loans and Accounts Receivable processes the loan in the client’s name and releases the payment to the airline.

Redestining or relocating after arrival

In exceptional circumstances where a newcomer has been inadvertently destined to an inappropriate destination, a transportation loan may be used to facilitate the relocation. Such circumstances may include family members being settled in another community or the medical needs of the applicant.

The designated officer must communicate the facts of the case to the Sponsor Engagement Unit, who reviews the circumstances that led to the situation and provides a solution.

Ground transportation procedures for issuing a transportation loan at a Canadian port of entry (POE)

If a government-assisted refugee or joint assistance sponsorship (JAS) client requires ground transportation to reach their final destination city, officers are to follow the instructions below. As this is a continuation of the travel arrangements from overseas, the client does not have to sign the Terms and Conditions of Loan form [IMM 0502] (PDF, 1.16MB) again.

If the use of a bus company is not possible, and a taxi or other private transportation is needed, the transportation costs for government-assisted refugees and JAS clients are covered through the port of entry (POE) SPO contribution agreement. Sponsoring groups are responsible for arranging and covering these costs for ground transportation to privately sponsored refugees’ and blended visa office-referred refugees’ final destination.

  1. The client or SPO obtains a Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] from the POE CBSA officer.
  2. The client or SPO completes the top portion of the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] (biographic data) as well as Section I and signs the appropriate box at the bottom of the form.
  3. The client or SPO brings the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] to the bus company’s counter at the airport.
  4. The bus company agent fills out Box 31 (other costs).
  5. Once the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] is finalized, the bus company agent sends the white copy of the form and the invoice to IRCC Loans and Accounts Receivable for payment. The yellow copy of the form is provided to the client, the pink placed in the CBSA file and the green given to the SPO for reference.
  6. IRCC Loans and Accounts Receivable processes the loan in the client’s name and releases the payment to the bus company.

Overnight accommodation procedures for issuing a transportation loan at a Canadian port of entry (POE)

For all categories of refugees, if in-transit overnight accommodation procedures are required for onward travel the next day, hotel arrangements may be made for the clients if not already done. As this is a continuation of the travel arrangements from overseas, the client does not have to sign the Terms and Conditions of Loan form [IMM 0502] (PDF, 1.16MB) again.

The hotel costs for government-assisted refugees and JAS clients are covered through the POE airport SPO’s contribution agreement with IRCC.

The hotel cost for privately sponsored refugee and blended visa officer-referred refugee clients may be covered using the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500]:

  1. The POE SPO obtains a Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] from the POE CBSA officer.
  2. The POE SPO makes hotel arrangements for the client.
  3. The client or SPO representative provides the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] to the hotel front desk agent.
  4. The hotel agent fills out Box 31 (other costs).
  5. Once the Right of Permanent Residence Loan, Transportation Loan, Admissibility Loan form [IMM 0500] is finalized, the hotel agent sends the white copy of the form and the invoice to IRCC Loans and Accounts Receivable for payment. The yellow copy of the form is provided to the client, the pink placed in the CBSA file and the green given to the SPO for reference.

Air transportation procedures for issuing a transportation loan at a Canadian port of entry (POE) using Immigration Organization for Migration (IOM) services

  1. The POE SPO contacts the IOM to have them purchase and arrange travel for the client.
  2. The IOM sends a copy of the purchased ticket or itinerary and travel cost sheet to the POE SPO to provide to the client.
  3. IRCC Loans and Accounts receivable processes the loan in the client’s name and releases the payment to the IOM

Procedures for all loans

Applicable forms

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