Ukraine: General processing

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• Fee waivers and refunds
  • Refunds

Fee waivers and refunds

As part of the Government of Canada’s response to support those affected by the conflict in Ukraine, the department will waive certain fees for those who are eligible.

The following fees related to issuing travel documents for Canadian citizens and permanent residents affected by the situation in Ukraine are to be waived between March 14, 2022, and March 31, 2023. Any applications received on or after April 1, 2023 are not eligible for these fee waivers:

• permanent resident travel document (PRTD) ($50)
• first-time and replacement certificate of Canadian citizenship (proof of citizenship) ($75)
• travel document – emergency travel document – adult (at least 16 years of age) ($50)
• travel document – emergency travel document – child (less than 16 years of age) ($30)
• replacement fee for lost or stolen passport ($45)
• passport pick-up service fee ($20)
• Canadian temporary passport ($110)

The consular service fee ($25) normally collected with adult travel document applications on behalf of Global Affairs Canada is also to be waived between February 22, 2022, and March 31, 2023. These fee waivers have not been extended. Any applications received on or after April 1, 2023, are not eligible for these fee waivers.

The following fees for Ukrainian nationals and their family members (as defined in subsection 1(3) of the Regulations) are to be waived between March 14, 2022, and July 15, 2023:

• temporary resident visa ($100)
• temporary resident permit ($200)
• initial or renewal of study permit ($150)
• initial or renewal of work permit ($155))
• extension of temporary resident status ($100)
• open work permit ($100)
• biometrics individual rate ($85)
• restoration of temporary resident status ($200)* (*for applications received on or after April 1, 2023)

For more information, please refer to the Temporary Public Policy for Ukrainian nationals.

Refunds

Refunds are possible for those who have already paid an applicable fee between February 22, 2022, and March 14, 2022. However, refunds cannot be processed or issued to clients before a remission order for these fee measures is published in the Canada Gazette (date TBD). Instructions for refunds will be provided once the measures are published.