Pre-arrival services: Who can get services

You can get free in-person and online services, if:

• we approved your permanent residence application
• you’re currently outside Canada
• you have one of these documents:
  • a letter from us saying you can get pre-arrival services
  • a confirmation of permanent residence letter
  • a passport request letter that indicates permanent resident visa issuance
  • a letter from us asking for your medical exam results
  • a single-entry permanent resident visa
  • a letter from us letting your know you can pick up your permanent resident visa

You can’t get pre-arrival services if you’re coming to Canada for a short time. For example, temporary residents visiting, studying or working in Canada on a visa or permit don’t qualify for pre-arrival services.