When can you visit an oral health provider
On this page
- Enrolment confirmation
- Find an oral health provider
- Visiting an oral health provider of your choice
- Annual reassessment
Enrolment confirmation
Sun Life will manage the Canadian Dental Care Plan (CDCP) for the Government of Canada.
Once you’ve applied and we've confirmed that you qualify, we'll share your information with Sun Life, who will enrol you in the CDCP.
Check the status of your application
Sun Life will then send you a welcome package within 3 months of applying. This package will include:
- information on the CDCP
- your member card
- your coverage start date
Once you are enrolled, find out more on Sun Life’s CDCP members page.
Find an oral health provider
The welcome package you receive from Sun Life will include the date you can start seeing an oral health provider. Appointments can only be scheduled on or after your coverage start date.
Your start date will depend on:
- when we receive your application and
- when we complete your enrolment
The first group of CDCP clients will be eligible to visit an oral health provider as early as May 2024.
Individuals looking for a participating oral health provider can consult the CDCP Provider Search on Sun Life’s website. Please consult the provider search tool often as new providers will be added as they confirm their participation in the CDCP.
Find a participating CDCP oral health provider near you
If you are having trouble finding a oral health provider, contact Sun Life at 1-888-888-8110 for assistance.
The CDCP will not reimburse providers for services received before the start date and will only reimburse the costs covered under the CDCP to participating providers
When booking an appointment with an oral health provider, make sure to ask if they are participating in the CDCP. Only oral health providers can be reimbursed through the CDCP. If you pay the full costs yourself you will not be able to be reimbursed.
Visiting an oral health provider of your choice
As of July 8, 2024, oral health providers will be able to direct bill Sun Life for services provided on a claim-by-claim basis without formally signing up for CDCP. This also means that, as a CDCP client, you can see any oral health provider of your choice, as long as the provider agrees to direct bill Sun Life for services provided under the plan.
Before July 8, claims will only be processed from a participating provider.
When booking an appointment, discussing care options, and before accepting care from an oral health provider, if you are covered under the CDCP you must:
- confirm that the provider will accept a CDCP client
- know your coverage start date and co-payment, if applicable
- ask your provider if there are any costs you will be responsible for above the co-payment before receiving care
- never pay for the full amount of the services in advance expecting to receive reimbursement from Sun Life, as this is not possible
After receiving care, you will have to pay any outstanding amounts not covered by the plan directly to your provider.
Annual reassessment
You will need to meet the eligibility requirements each year to qualify for the CDCP. We’ll add more information later on the annual reassessment process.
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